The Victoria Falls Hotel

Arriving at the Victoria Falls Hotel is like stepping back in history. You will receive a very friendly welcome from the guys at the front doors, only to be continued when checking in. The communal areas are lovely calming. The various dining areas are very nice and food excellent. The entry level room which we stayed in wasn't outstanding, but comfortable. The hotel is in a very good location for visiting the Victoria Falls.

This is a wonderful hotel - elegant, luxurious and with an amazing history. Everything about it is exceptional - the buildings, the staff, the attention to every little detail, the position and of course the views. This was for a special trip - we had 4 wonderful nights and were treated like royalty - the staff went out of their way to help, advise and suggest - particular mentions to Kingsley and his team (Vusa and Temba), Webster and his team, and Veronica at Jungle Junction - but the whole staff were amazing. Our room was luxurious and very comfortable, the food was delicious and we felt very relaxed. This was a wonderful start to our holiday and we fully recommend this amazing place.

This hotel has undergone a facelift but regret that it was done on the cheap and this is clearly evident on our recent stay. An example is the staircase which should have a wooden balustrade, but is now cheap steel, and cheap carpets you would find in a 3 star establishment. The rooms are upgraded but certainly nowhere close to a 5 star standard. All the woodwork is veneered chipboard, no solid wood one would expect from a 5 star hotel. The bathrooms within the reception are in a poor state. Our stay was enjoyable but the Hotel is between 3-4 star and this needs to be re classified urgently as there are numerous very good hotels at the Falls now, and this hotel WAS regarded as the finest in the Town.

I have visited the VFH many time between 1971 and 2025. It is wonderful, that one can experience nowadays a hotel which maintained g+´highest level of service, overall quality etc. over so many decades. Congratulation.

We were an unscheduled walk-in party off 8 persons We were well dressed and presentable. We wanted to buy lunch at $50-80 per head. Our reception from the restaurant staff was worse than tepid, I’ve rarely spent time at a place more up itself than this establishment. Having eaten and refreshed at many top Hotels & Restaurants , one expects to be treated with transparency (no lies) courteously and encouraged to use the establishments facilities in return for paying them for the privilege The large restaurant was empty, (2 tables being used) we explained we were walk- ins and wanted lunch - and were told by a manager if we weren’t guests of the hotel we couldn’t eat lunch and should leave. We asked if we could go to their bar and then take our drinks outside and look at the falls. We were told no, and that the baboons may come and harass guests if we took our drinks out onto the lawn. We were then confusingly told the restaurant had been booked out completely for “ high tea”. The time was just before midday. High tea was due to start 3 hours later. We were told we could go to the bar and have a drink, but not allowed to use the wifi, - we paid $20.USD for one cocktail and one soft drink, and others had similar costs. and experiences. Although to their credit the barman was very professional. The waiter having decided or was instructed not to serve us. We found they had a second restaurant on the premises - but we visited, it was completely deserted, save for the staff and the musicians playing live music to them without a customer in sight. They said if we aren’t residents we could not have lunch or even a cup of coffee there either The economy of Zimbabwe is on its knees, and we wanted to splash out on an expensive lunch and a few drinks - but this Hotel made a judgment that we weren’t appropriate customers. Being mature well dressed adults. The general manager came and told us about the 30 people who had booked for high tea (Scones & Tea/ coffee) so making lunch for 8 of us would over run the kitchen So- by their own words : They don’t accept walk-ins They close 2 restaurants so the kitchen can make scones and tea for 30 people (as if) The staff are so snotty they have almost developed a new level of unsolicited rudeness. They are also the only premium Hotel I’ve visited that don’t honour American Express Cards. Overall- it was disappointing . My party of 8 suggest you just go elsewhere with nicer people and management who respect the bottom line of the business. We can and do recommend the 3 monkeys for lovely staff, food and reasonable prices.