Grand Hotel Wien

Second visit, this one not as good as last. Lots of changes. Breakfast good but reception and housekeeping a bit hit and miss and the stunning 1870 restaurant now used for half board rather than top luxury. Seems to have slipped from 5* to 4 at best, just since we visited last year. The feeling of luxury has gone, more like “cram ‘em in” shame but plenty of other great hotels in area.

Perfect location from a walkable distance to underground and trams AND also to the opera and the pedestrian zones on the way to Stephansplatz. We had already stayed here a couple years ago albeit in a different floor/rooms, though I don't know if there were changes after the Eurostars takeover. Our room felt a bit narrow now and there was a missing plug to switch on the lamps by the bed, though we did not need them so we didn't complain about them. The bathroom was also smaller but again, I suppose that's on it being a different room/floor. Clean to the core and with perhaps the most wonderful breakfast (BENEDICT EGGS ALL THE WAY) out of all the hotels we've stayed at in Europe. The staff at the front desk seemed interns or newbies and despite a hiccup or two, lovely at every encounter. Loved seeing familiar faces at the breakfast room though. The biedermeier/belle epoque/victorian environment gives the hotel its magical vibes that made me fall in love with it back in 2024 and fortunately are and hope will stay there forever.

The hotel is good, low standard than years ago, but the reception staff is beyond anyone can imagine. Only unprofessional young employees that are not able to manage the reservation and cannot treat old costumers like that should have!

Old somewhat worn out interior.Great breakfast buffet and staff.Location is perfect for weekend in Vienna and best of all the Concierge,he gave us lots of recommendations,a role model of a concierge.

The hotel is quite beautiful and is centrally located and easy to get to where you need to go. However, the interaction I had with them was predatory, unprofessional, and really frustrating. If you’re booking here, this is not a cheap hotel - nightly rates are about $600 - $700. The room we booked was over $700, for just one night. We got a deal and booked with travel points making it a great stay during our stop in Vienna on our honeymoon. When we checked in the receptionist confirmed the hotel was prepaid and we gave a credit card for incidentals - all good so far. After checking out and reviewing my credit card statement I noticed a charge for $680 in addition to the incidental hold. When I called the hotel to ask about this they said they did not receive any payment from chase travel and they would not refund the $680. They made no mention of this during my check out, sent me no receipt, nothing. I assume they are hoping that since I don’t live in Europe they won’t have to worry about me trying to get my money back. Really sucks when you’re trying to enjoy something and businesses try to take advantage. It’s always the luxury hotels that try and take, take, take! Buyer be ware here! Also the breakfast is like 60+ euro per person, just go across the street to a normal restaurant and have a much better meal!