Grand Hotel Wien

First visit to Vienna and chose this hotel to make it special, and the hotel didn’t disappoint. Location is great - easy walking to city centre or the trams/underground are only a few yards away. Room was lovely, with high ceilings, a 3pin plug socket (!) and was very quiet: no outside or internal noise at all (note: TV only has Sky/BBC news for uk viewers). The room was also very clean. Staff were all very warm and friendly when we were there (thank you front desk) and the breakfast staff were very efficient (and the breakfast offer is vast and excellent!). Vienna is a lovely city; beautiful buildings, lovely food (Das Kai is an excellent Chinese restaurant), and plenty of good shops. English is spoken in most shops/cafes etc - though much less if you venture to the suburbs. We loved the city, and our stay at this hotel. We have already planned a future return to both.

The hotel location was convenient, but unfortunately, the rest of our stay was very disappointing. When we checked in, the front desk clerk enthusiastically recommended the Terrace Lounge for its beautiful views. When we went up, we discovered it had been closed for the entire month of August — information we would have appreciated at check-in. Although we were upgraded to a suite, the room was extremely dated, and all of the outlets were in use. We had to unplug a lamp just to charge our phones. We then tried to use the spa facilities, but the man at the desk was abrupt and clearly unhappy when we said we did not want a massage and only wanted to use the sauna and steam room. Once inside, we found that neither had even been heated, despite being there during operational hours. When we asked, he told us the hotel was supposed to ensure they were ready — clearly, this was not the case. Back in our room, we turned on the TV only to find just two English channels (both news), while there were more than eight Arabic channels. Very disappointing and not what we would expect from a hotel at this level.

Grand Hotel Wien was on the way to see the Mozart Concert . Allured by Michelin star, we stopped by for a drink and quick bite. The menu was limited , which gave me a slight expectation that the food is exceptional . My party of four ordered four different dishes. the overall presentation of the food was already questionable but we gave it a chance. I ordered what I thought to be a safe choice; a medium rare burger. My bun was so hard that it was impossible to bite or to cut, ( frozen in the middle ) as I spoke to the manager to see if there were any other options (as I am a bit frustrated) he looked confused as why am I bothering him. without further inquiry , after 30 minutes he brought me another bun and expected me to make myself a burger (I guess?!), never asked me what’s wrong with the food. once again, I called him as to make a in resolve what was left of the situation (another menu or drink option), the manager was unable to provide any resolve. Once I took care of my bill, I received no apology except condescending statements (such as “sure” of “yea… right”) and it was only after 15 minutes of conversation of the quality of the poorly made burger, that burger will be taken off my bill. It is mind blowing considering the Michelin star of what was happening. I will never eat there again and I will contact Michelin to check their status going foward. my message is this, Stay Away from Grand Hotel Wien!!!

Fantastic hotel! The rooms were very clean, staff was friendly and hotel bar/restaurant was excellent. The hotel is within walking distance of many great restaurants and attached to a shopping mall

Grand Hotel is located right in the center – everything is just a short walk away. Whenever I visit Vienna, I always enjoy coming back to this hotel. The rooms are spacious, and the beds are incredibly comfortable. Eduardo at the reception is always helpful and very professional. Mohamed, a waiter “par excellence” – his warm presence and exceptional attentiveness truly surprised me. I rarely experience such professional care and genuine respect. Denis is also extremely skilled – he welcomed me warmly from afar. He made me feel truly comfortable and appreciated. And most of all, I would like to mention Klaudia. She was incredibly helpful, answered all my questions, and gave me great advice whenever I needed support. And when she smiles – even the coffee tastes better. This hotel offers outstanding quality, and I wholeheartedly recommend it to everyone.