Hilton Vienna Plaza

Returned to Vienna after 3 years and stayed again at the hotel I loved 3?years ago. This time only 3 nights. Diamond status acknowledged, and appreciated. Upgraded to executive room which was much appreciated. The hotel is How i remembered it. Clean, contemporary, sparkling in every area of the hotel. Loved the room, bathroom, fluffy robe , great bed and sheets ! The location amazing. You can catch a tram a block away that will take you to Parliament and many great attractions. We are attracted to the concerts and always make that a priority. Breakfast is above average for European hiltons which says a lot. Before i forget many thanks to Adam on the FD. Very professional, proper , friendly and knowledgeable. I am still maintaining my 5 rating but have a few suggestions for mgmt. i thought breakfast is great overall but feel tables are too close together. Makes us uncomfortable when folks are too close that are not in your party. I saw some folks offered tables in adjoining restaurant area. I think you need to expand the use of that overflow area. We think mote hygienic when tables spaced more. Possibly remove some tables on lower level and direct all parties greater than 2 to adjoining room. Regarding the exec lounge. I think above average during day for snacks for european hiltons but happy hour needs some minor changes in my opinion. Wine beer and spirits fine but we do not drink much. We went to 3 happy hours. Only 1 of 3 had a meat appetizer, namely pork which was fine. There were multiple vegetarian and vegan choices each day but only meat on 1 of 3 days. Chicken, pork, beef etc at least 1 offering per day please especially for those of us that drink less but appreciate a meat appetizer dish daily. Although i mentioned 2 areas i could see improved, this will continue to me my first choice in Vienna when I return on subsequent trips ! Highly recommend .

Excellent location, with a tram stop just outside, to see the sites of Vienna. With spacious quiet clean rooms.

We cannot fault this hotel. It is beautifully decorated with lovely fresh flower displays in the lobby; the room (a king executive with balcony) was functional with very comfortable bedding and all the staff were helpful and pleasant. It is well located, with only a short walk to major attractions and access to tram and metro down the road. We will stay here again if we come to Vienna.

First time in Vienna and certainly worth another visit! The hotel was fabulous. My husband is a diamond member so we travel a lot and stay in as many quality Hiltons as we can - preferably with an Executive Lounge. This one is ‘right up there’!!! From the onset, we found the staff welcoming, friendly and ‘above and beyond’. Thank you so much for a truly lovely stay with superb service. Special mention must therefore be given to our two amazing breakfast ladies, Cristina and Vanessa. You both did a brilliant job at making us feel so, so special! Cristina… your tea-making skills are perfect! Vanessa…or should I say ‘Bubbly Vanessa’…don’t ever change!!! Seriously… we loved our short 2 night stay. Thank you, too, Management! Faultless and exceptional’ We will definitely be passing this info on to our Hilton Honors friends.

Hilton Plaza has officially lost its reputation and the standards expected of a hotel of this level. I booked a three-night stay. This was not my first visit to this hotel, but unfortunately, it will be my last. I will never stay at this hotel chain again, because I have never experienced such terrible treatment of guests anywhere in the world. I booked my room through Booking.com and specifically selected the option that included breakfast, which accordingly increased the total price of my stay. Upon check-in, the receptionist explained that I could order room service by scanning a QR code, but that I would have to pay a €10 room service charge. The next morning, I ordered my breakfast by phone, and the staff member reminded me that there would be a €10 room service charge. The breakfast was delivered to my room, and I was asked to sign a bill showing the full price of the breakfast — despite the fact that breakfast had already been included in the price of my stay. When I went to settle the bill for my room, I was absolutely shocked to discover that the hotel had charged me for the breakfast a second time simply because it had been delivered to my room. How, as a guest, was I supposed to know that the breakfast I had already paid for could not be used as room service? The hotel supervisor told me that I should have read the brochures in the room more carefully, and that I would then have known about this policy. However, I have photographs of the brochures, and there is not a single word stating that a breakfast already included and paid for cannot be used when ordering breakfast in the room. You are a five-star hotel. This is simply unacceptable. Charging a guest twice for exactly the same service is shameful and completely unworthy of the standards and reputation of a five-star hotel. If you have such unusual policies, you must clearly inform your guests about them in advance. You cannot simply charge a guest afterwards and then tell them that they should have somehow known about a rule that was never properly communicated. This was an extremely disappointing experience, especially as I had previously chosen your hotel and expected a completely different level of service. Unfortunately, this experience has completely changed my opinion of the hotel and the entire chain Adam didn’t even try to solve the situation, He was cold and unfriendly, repeating the same thing over and over without even paying attention to what I was saying. When I stay at the Hyatt, I also sign the bill for breakfast, but it is never included in the final total since the breakfast was already paid for. It was exactly the same at the Hilton La Romana: I would sign the bill but only pay for the in-room delivery fee. I never had such a bad experience in any other hotels around the world!!!