Hilton Vienna Plaza

My wife and I had to spend eight nights in Vienna for an international conference based at the University. So the Hilton Plaza was a no-brianer - it was only one of two hotels that were within 500 meters of the Vienna University. The room we had was decently large, with a tiny balcony where two people can just barely fit - still it did give us one more photo opportunity. One wall had floor to ceiling window with blackout curtains. The guest doors have the newer lock technology. The room furnishings are modern, with the work table, night table, TV cabinet and wardrobe cabinets all styled similarly with tasteful wood veneers. One thing we didn’t appreciate were the work chair and the padded armchair since they were both heavy and worse, had four legs – no wheels or horizontal metal bars that you could more easily move across the carpet. There was a token bit of artwork in the room, with two frames. The AC was easy to control, which we appreciated. We also appreciated the coffee maker, the wine glasses, the complimentary bottle of champagne, and complimentary bowl of fruits, and later replaced by a plate of pastries. The T&B is well-sized with three towels per occupant. We appreciated the Crabtree & Evelyn toiletry dispensers. There were two mirror in the hallway. There was a large TV with enough English language news channels. We appreciated that there were 4 elevators. The lobby is large, high-ceilinged, and spacious with several sitting-lounge areas, with 2 revolving doors. Emile, the breakfast place, was a tad too small for the number of guests so the tables are cramped too close to each other. The food spread is very good – good breads and pastries sections, two coffee dispensers, fresh orange juice, great bread spreads, good veggies selection – but no salmon (sob). They had eggs in several forms (but no egg station). Fruits are either fresh or sliced. There was at least one day though when it seemed that the fruits were old or stale but they were quickly replaced the next few days. As a Hilton Honors member, I appreciate the Executive Lounge – just as big as Emile – with decent afternoon cocktail food and different drink options. Service is up to high Hilton standards – all the wait staff at breakfast were quick workers and very courteous. When we called, the front desk and houskeeping responded promptly – and no request was ever denied. We asked for extra pillows, extra towels, wine glasses etc. and they all arrived with a smile.

Stayed at this hotel to celebrate our 45th wedding anniversary. Beautiful art deco and comfortable room. Staff were very friendly and polite. We specially had great service from Hanna in the restaurant as well as Kristofer and Thibo on reception who made our visit enjoyable.

Be careful if you want to choose this hotel. I had a booking , which I had to cancel because of medical reasons. I informed them by email , asking for a free cancellation , thinking that , maybe , being a Hilton Honors member will help me. They charged my card for the first night , refusing also to reschedule , at least , my booking. Disappointing customer service. The worst loyalty program.

We recently stayed at the Hilton Vienna Plaza and had an absolutely wonderful experience. From the moment we arrived, the level of hospitality was top-tier. The Service & Executive Lounge Every single member of the staff we encountered was incredibly welcoming, professional, and attentive. However, a truly standout highlight of our stay was **Lucy, the Executive Lounge Manager**. Lucy's exceptional attention to detail and genuine care for the guests truly sets a benchmark for luxury hospitality. She routinely went above and beyond to ensure we had everything we needed, making our time in the Executive Lounge feel incredibly special and personalized. The Room Our **Executive Room** was highly impressive—elegantly designed, impeccably clean, and offered a fantastic, comfortable space to unwind after exploring the city. A Minor Note for Improvement If there is one very small area for improvement, it would be the bathroom layout; it could definitely use a bit of additional counter or shelf space for storing personal toiletries bags. That minor point aside, the exceptional service, beautiful rooms, and Lucy’s outstanding hospitality ensure that we will definitely be returning. Highly recommended!

Location was excellent and easy to reach from airport. Tram and subway stops within 100m. Right next to many attractions. Hotel was very nice and lounge was good. Fitness Center available. Breakfast was excellent. Room was nice with balcony.