Hotel Imperial Vienna
Vienna, Austria
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About the Hotel
Originally the residence of the Prince of Württemberg, the Hotel Imperial showcases the romance of 19th-century Vienna. This member of The Starwood Luxury Collection is located on the magnificent Ring Boulevard, and its interior is a wonderland of hand-carved statues and spectacular crystal chandeliers. Expressing the elegance of yesteryear, bedrooms are cocooned in silk, and breathtaking Royal Suites exude an aristocratic flair. Furthering the indulgence is Imperial Restaurant, with its feasts for the senses, and Café Imperial, immersing you in the cityâ€(TM)s beloved coffeehouse tradition.
Location
Hotel Imperial Vienna
Kaerntner Ring 16
Vienna, Austria
1015
Nearest Airport: VIE
Features and Amenities
- Dining
- Room Service
- On-Site Amenities
- Concierge
- Laundry Service
- Family
- Babysitting
- Interests
- City
- Signature Perks
Reviews for Hotel Imperial Vienna
Do your research before you go and don't go when it's hot
While the staff at the Hotel Imperial were friendly, the overall experience was a disappointment. So, this is a 3 star review instead of 2 stars purely because of the staff. For a hotel this price and as part of the Marriot "Luxury Collection", the air conditioning barely worked and the rooms were very hot. In the room we were in, the shower alternated between freezing and scorching- all with low water pressure. The hotel is stately, beautiful, but it just is sub par for HVAC and plumbing. Also, and this is an argument with both the hotel and Marriott, we were offered two room rates when booking on the Marriott website- one with breakfast and one without. We chose the one that included breakfast for an additonal 60 euros per night. Then, at check in, we were offered breakfast for free as Bonvoy members and then the check in person laughed and said we wouldn't need the free breakfast because we already paid extra for breakfast in the room rate. So, basically, we paid 60 euros per night for 5 nights for a breakfast that would have been free with a cheaper room rate. I have been arguing with Marriott for over a week about this and they refuse to do anything about it. Their answer is I picked a room rate with breakfast and I did get breakfast. That is true. But, if I had picked the room rate that was 60 euros less, I still would have gotten breakfast. So- BUYER BEWARE- check before you book about whether your breakfast is included. Had I asked, I would have saved 300 euros!! In my defense, there was NO indication on the Marriott website that breakfast would be included in the lower room rate. I have stayed at many Marriott properties in many places and always check "rate details" and have seen breakfasts or club level access included (or not) and it absolutely was not listed as included in the other rates. I should have argued about the room rate at check in. Lesson learned. I will no longer trust the Marriott rates posted on their website. Ironically, it's hard to talk to a live person for a Marriott reservation and what customer service told me about this transaction is that it was all my fault because I booked online instead of calling in. Of course, I had to go through a long series of automated menus to get to talk to a live person about the issue. It's a joke. What a shame. As I said, lovely people working at this hotel but this whole experience has left me with a bad feeling about this hotel and Marriott in general- that after being a decades long Marriott customer.
JustMe4Aday - Princeton, New Jersey
Majestic with great service!
The Hapsburg history of the hotel was fascinating and you felt almost royal staying there. We were there on our 40th anniversary and the hotel upgraded our room to a suite which was extra special! The concierge and the front doorman were all extremely nice and helpful. The location was very convenience to walking into the main square of Vienna. We would definitely recommend this hotel.
Dawn O
Wonderful Hotel Imperial!
The Hotel Imperial was an outstanding choice of lodgings in the beautiful city of Vienna. The accommodations were first class, the service text from the staff impeccable and it is located in the heart of the city. I have travelled to Europe, Asia and else where and believe that the Hotel Imperial is one of the finest hotels in the world. You won’t be disappointed!
Florian K
Well Worth It!
This property is one of the premier hotels in Vienna. We were well taken care of down to every detail. The Imperial Team was amazing and we walked away knowing that we had just experienced one of the best hotels in Vienna.
Steve C - Portland, Maine
The Magnificent Imperial
Our recent experience at the Hotel Imperial Vienna was exceptional in every way possible. The physical beauty, historic touches at every glance are grand but not imposing. But the real value lies ahead in the attention and kindness if the unexpected occurs. On our first day in the inner city an impatient man pushed me off the curb onto the cobblestone street. Luckily nothing was broken but I sustained a serious injury to my arm. The hotel sprang into action sending a competent physician to our suite who referred me to Vienna’s trauma hospital. I was treated and released back to the supreme comfort of the hotel and our new friends. Over the next 2 weeks we saw the true soul of the hotel, enjoying most of our meals at the divine Cafe Imperial or room service and of course, the legendary bar. The magnificent Concierge team and front desk staff and the doormen who carefully selected taxis to our visits to the hospital are unmatched in their professionalism and thoughtfulness to everyone. Aside from my situation we particularly enjoyed interacting with other guests especially at breakfast and in the bar. We were certainly not the only ones being pampered! Our room was a dream, we loved the cavernous bathroom, sumptuous linens, and exquisite touches such as beautiful paintings and chandeliers, and of course, the housekeeping and room service! Perfection at every turn. Our profound thanks to all.
Sealover415 - Chicago, Illinois
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