Hotel Sacher Vienna

This is a beautiful hotel. It is a well-oiled machine with the front desk staff perfectly co-ordinated with the bell desk and concierge. The lobby is a work of art, the breakfast sensational and the rooms are recently refurbished to a high standard. They graciously arranged a surprise birthday cake for my daughter, which was a lovely touch. I stayed there on my last visit to Vienna and if anything, it has gotten even better over time. I look forward to returning on my next trip to Vienna.

Truly one of the most luxurious hotel experiences I have ever enjoyed, beginning with the dessert tray and personalized note in the room upon check-in. The included breakfast is something out of a different era - absolutely spectacular with endless choices and staff that are eager to please. The junior suite was spacious and the bathroom was modern and well-appointed. Hotel is walkable to all major sites and easily accessible to the metro. It is definitely a splurge to stay here, but well worth the money.

To stay at the Hotel Sacher is a charming and unique experience. The friendly and obliging reception and concierge staff were marvellous but the best experience is the buffet breakfast served in the most exquisite rooms. It is the best buffet breakfast I have ever encountered.

I stayed at Hotel Sacher Vienna on August 18, 2023. I lost my passport at Schönbrunn Palace, and the hotel staff kindly retrieved it. I truly appreciate that effort. However, they never informed me after recovery. As a result, I went to the police and embassy unnecessarily, missed my flight, lost €1,500, and had to purchase a new ticket and pay for an extra night (~€1,700 total). The hotel denied negligence and refused any further discussion or compensation. Just one phone call would have prevented this situation. Very disappointing for an international luxury hotel. 2023年8月に宿泊しました。滞在中にパスポートを紛失し、ホテルが回収してくれたことには感謝しています。しかし、回収後も連絡がなく、その結果、警察や大使館を訪れるなど無駄な行動を強いられ、帰国便にも乗れず24万円以上の損害を被りました。一流ホテルとして顧客への連絡を怠ったのは重大な問題だと感じます。

Hugely disappointed with the Sachertorte. The sponge was dry, brittle and tasted stale. The chocolate topping was matt rather than the expected gloss. At these prices, perfection should be guaranteed. Although the coffee was good, staff were attentive and the surroundings are grand, it is the Sachertorte we went for!