There is not one thing to improve on at the Sans Souci. We have stayed at some very nice hotels but the feel you get from every single person that works there, is they want to make your stay spectacular. They succeeded. While everyone there gets a gold star for service, Daniel, the guest service assistant gets a platinum one. The eagerness he shows to go up and beyond is admirable. In the morning for breakfast, everyone we encountered was eager to be helpful. It reflected well on Christian, the restaurant manager. He has well, visited each table every morning, ensuring you had everything you needed and more. I wished there was a San Souci everywhere we travel!!!

Really happy with this hotel. Service was also spot on, staff were happy. Junior suite was spotlessly clean and an excellent size. Hotel is conveniently located in the museum quarter with some beautiful buildings and parks within a stone’s throw. Had an amazing 30 min massage with Sabina. Pool is a little fresh for my liking and be prepared for naked guests in the spa area where the steam rooms/sauna is. We read the spa etiquette after and it is the rule NOT to wear clothes! We went to Glaci Beisl restaurant which is a 2 min walk away and loved it.

The rooms are truly beautiful and so large for Europe. Everyone is nice, the hotel and all of the facilities are very clean. The spa is amazing - we loved the pool, the gym and the sauna. We travel to Europe a lot and this hotel is one of our very TOP ever!

A beautiful & discreet hotel. Lovely breakfasts served by lovely people The hotel is situated in a very convenient area of the city , close to the museum quarter. It has very well equipped rooms with very tasteful decor. All staff were charming & the hotel has an air of tranquility & ambiance Will definitely be back

This hotel is at best a 4 star in our opinion and not comparable with other 5 star hotels we have used over the past 15 odd years. The only 5 star aspect was the breakfasts although even these were served in what is a small bar area. The lobby area is small, staff apart from the Porter ( or whatever his role is ) were not helpful and in the case of the member of staff who came to our room and gave us a lecture on Viennas green policy was glib. This was especially irritating as the room had not been aired and on our entry was 25degrees C on a hot day. Our luxury room was spacious, but as far away as you could get, almost in the next property. The outside view was of a dingy courtyard, damp and full of air conditioning ducts. Below our window were 4 enormous fans. Not to be recommended. The room had a tired feeling. After a long and hot day travelling we wanted to eat in the hotel as we had a 5am start the next day. This was deemed not possible and fully booked. Fair enough, we then asked to sit in the bar and eat. Again not possible fully booked, so we had to tramp around the city looking for somewhere to eat, not realising it was Ascension Day so many places were shut. It would have been useful for reception to have told us this, but no. We returned to the hotel at 8.45 for a coffee, the bar had 4 people in it, so not fully booked. Whilst we were there other guests entered, they had not booked and ordered meals. When we asked why we had not been allowed to do the very same earlier, we received a totally implausible reason which stretched credibility to a ridiculous level. From that time on we did not avail ourselves of anything this hotel had to offer and used it as a place to sleep only! That’s all it was fit for. A very unpleasant experience all the more so as we booked directly with the hotel and not via one cheap deal sites so the hotel did not have money skimmed off. A shout to the maids who did their jobs well. We will not return on our next trip to Vienna nor use this brand again.