Melia Vienna

Room was facing a building site - woken up at 6:45am every morning by noise due to works. Really disappointing. Should not be in use or significant discount offered.

Going to start out by saying the Austrian weather variables were as wild as a drunk magician. Will he produce the right card or fall over the table. Who knows. Was it exciting though. Yes. The Hotel Melia was if the magician produced the right card and paid for my meal that evening. A wonderous delight.

Our stay this year at Melia Vienna was amazing from start to finish. The frint desk staff were very welcoming as usual and then the cleaners but most outstandingly the servers who looked after us including Assal, Lorenzo, Paola and Jamaica. A great experience for our family and we will definitely return soon. Thank you for creating such an amazing experience.

Cons: I booked a 5-star hotel, keeping in mind the standards of Indian 5-star hotels. I must say, even 1/2 star hotels in India are better than Melia Vienna. It provides nothing but claims multiple things on MMT booking site. Now let me tell you the problems: 1. It's a skyscraper, but you can't go beyond the 15th floor, as going to the top is restricted to Suits only. 2. There is nothing in the room except a coffee kettle, which is useless. 3. They will ask you to drink water from the bathroom and will not provide mineral water as claimed in MMT. 4. Every time you have to ask for basic things like toothpaste, it will be provided to you after an hour. Nothing for children. 5. The hotel looks understaffed and haunted. 6. Rooms are too small, with a 3rd-class ongoing construction view outside. 7. Monotonous breakfast every day with no change in menu. 8. Average cleanliness, and it looks like an old building. 9. Multiple restrictions because of nearby and upstairs offices. 10. Overpriced and provides nothing...only one word "pathetic" Pros: 1. A very tall building. 2. Close to the Danube River and the metro.

As regular guests of Melia Hotels (Gold status and Blue Circle members), we usually expect a certain standard. Unfortunately, our recent stay at Melia Vienna fell short in several areas. What we liked: • Staff were very friendly and welcoming. • The hotel itself is generally very clean and modern. • Good drinks selection in The Level lounge. • Spacious room (1407 – Grand Premium Room Level Access) with dual-aspect views, a standalone bath and walk-in shower (both with amazing views), plus a generous dressing area and wardrobe space. What could be improved: • Carpets and cushions in our room were stained and grubby, which felt below the usual Melia standard. • Housekeeping was inconsistent: some days coffee, milk, and water were not replenished, and we had to call reception. • No turndown service or fresh towels provided on our last night. • Food in The Level lounge and at breakfast was poor quality, repetitive, and lacked flavour. • We were charged for minibar items we did not consume. • Wifi - Slow & Intermittent drops out couple of minutes, in room and public areas, makes working especially business calls difficult. Overall: While we truly appreciated the warm welcome from staff, the modern design, and the impressive room layout, the issues with housekeeping, food, and upkeep left us disappointed compared with other Melia experiences. We hope these points can be addressed so that Melia Vienna reflects the high standards the brand is known for.