Melia Vienna

As regular guests of Melia Hotels (Gold status and Blue Circle members), we usually expect a certain standard. Unfortunately, our recent stay at Melia Vienna fell short in several areas. What we liked: • Staff were very friendly and welcoming. • The hotel itself is generally very clean and modern. • Good drinks selection in The Level lounge. • Spacious room (1407 – Grand Premium Room Level Access) with dual-aspect views, a standalone bath and walk-in shower (both with amazing views), plus a generous dressing area and wardrobe space. What could be improved: • Carpets and cushions in our room were stained and grubby, which felt below the usual Melia standard. • Housekeeping was inconsistent: some days coffee, milk, and water were not replenished, and we had to call reception. • No turndown service or fresh towels provided on our last night. • Food in The Level lounge and at breakfast was poor quality, repetitive, and lacked flavour. • We were charged for minibar items we did not consume. • Wifi - Slow & Intermittent drops out couple of minutes, in room and public areas, makes working especially business calls difficult. Overall: While we truly appreciated the warm welcome from staff, the modern design, and the impressive room layout, the issues with housekeeping, food, and upkeep left us disappointed compared with other Melia experiences. We hope these points can be addressed so that Melia Vienna reflects the high standards the brand is known for.

If you are looking for a modern hotel close to the business district and conveniently located close to the U-bahn into town then this hotel is a good choice. I personally do not like the black shining walls in the bathroom (they turn into mirrors surrounding you, which is not what I need in a bathroom) but that is a matter of taste. And if you are visiting Vienna as a tourist, then I would definitely recommend staying in the old town and not go to this area. Want to mention the excellent breakfast here as well and the fact that I had some difficulties with reaching the parking of the hotel by car. Despite a GPS it is easy to take a wrong turn if you are nearing the hotel as it is a spaghetti of road in this area.

The hotel is dated and dirty. There was tape used on the wall above the bed. The carpeting in the hallways and hotel rooms is stained, dirty, and smells. The air conditioning is anemic and barely able to keep a room at a reasonable temperature. The breakfast buffet is overpriced, 87 euros for 3 of us and a very typical buffet. The staff is reserved and very young. The parking is not included and is overpriced. Overall we were disappointed with our stay and would not recommend the hotel.

The hotel itself is visually appealing, with a stylish design and a truly impressive view that adds to its charm. The rooms were spacious, featuring large, comfortable beds and generously sized bathrooms, which made for a pleasant stay from a comfort perspective. However, a few aspects of the experience were disappointing. The Flow Bar and restaurant, which we were looking forward to, were not open during the times we expected—something that wasn’t clearly communicated in advance. This left the 57 Lounge as the only available bar, but unfortunately, it had a strong smell of cigarette smoke, which made it an uninviting space to relax in. Additionally, the room service menu was quite limited, offering only a small selection of options, which didn’t match the expectations set by the hotel’s otherwise upscale presentation. Overall, while the hotel has many positives in terms of design, comfort, and location, the limited dining options and poor communication around available facilities took away from what could have been a much more enjoyable experience.

We stayed here for 2 nights on a trip to Austria. Location was near the U train so easy to get into the city and the hotel is modern and clean, it is very much in the business district though so going and and out of the city can be a pain, I’d probably choose a different location if I went again. The reception team were very friendly and helpful especially Celia who tried to help us with air conditioning malfunctioning on the first night - she showed us another room on the 15th floor but that was equally as warm so we stuck with the room we had an asked for a fan as a compromise. Our friends were in floor 12 and the room was shades cooler even though the ac couldn’t be turned down below 21 degrees The second night the ac issue hadn’t been resolved despite us reporting it again on our way out that morning, so we went to reception again and did get a room move to a functioning room - a pain and in reality something they should have resolved on night 1 but no one in site as we were told all engineers etc had gone home. The facilities were limited, no real bar area as such just access to a rooftop terrace open to the public where we found the staff rude and unhelpful. All in I wouldn’t recommend this place due to air con, facilities and location