Palais Hansen Kempinski Vienna

Stayed for three nights and wish it was longer. Everything worked, staff was very friendly, facilities top notch, F&B very good.

The property itself is beautiful, but I didn’t always feel genuinely looked after as a guest. While my requests were eventually taken care of, they were things I would have expected to be done without having to ask. For instance, there was no welcome amenity in my room until I raised it, and only then was it delivered. On the first night, turndown service was limited to a knock on the door and the delivery of two bottles of water and two sweets, rather than a proper turndown. The following night, turndown service was done correctly. Aside from these points, the staff were attentive and kind throughout my stay.

An accomodation of the highest possible level. Luxurious, recently renovated and clean rooms, an extremely polite and helpful personnel and a Palace (former Kempinsky Palace) in a walking distance from the centre. Never regretted the choice. "A la prochaine" my friends

Excellent in every way, clean, elegant, great service, location. We had amazing four days at this hotel.

Our trip got off to a rocky start. Our daughter’s checked bag didn’t make it, and the hotel didn’t have our reservation. But the desk personnel quickly resolved the hotel issue by giving us a very large suite at no extra charge. The concierge tracked the missing luggage over 4 days(!), and recommended a good store where she could buy some clothes to get through those days. The lounge/bar staff and the dining room staff were excellent. Due to the help of the staff our trip to Vienna was a success.