Palais Hansen Kempinski Vienna

Room wasn’t ready when I arrived. I was asked to wait about 15 mins — not even a glass of water offered! After 45 mins I went for an update. The person who asked me to wait had finished his shift. The new person checked me in. The room was cold. Heating off. The preferences requested in advance ignored. Heating was loud! Room service was difficult to use. The order didn’t go through well. Soup was fine but gnocchi was weird. At night after turning fan speed low there as a strange bleeping sound. Lighting was inconvenient and options not good. Minibar light didn’t turn off properly. In the morning, coffee machine not working. Problems with shower reported to hotel. At checkout they removed most extras from my bill and sounded like they cared. But a 5* in Vienna shouldn’t be like this.

Staying at the Anantara in Vienna really made the long weekend for my wifes birthday. Ideally situated with excellwent amenities and a great bar the oitstanding thing is its staff who are welcoming, professional and superb.

While the Anantara Palais Hansen is undoubtedly a beautiful hotel within, its service at our recent weekend stay was quite disappointing. Other than the 2 doormen who it must be said were kind, helpful and courteous at all times throughout our stay, that’s about where the service stopped for us. The remainder of the staff we encountered came across as disinterested and borderline rude. It began at check in, we were queuing at the reception for 4-5 mins and oddly when it came to our turn, the woman at check in left the desk and walked around my partner and I to the woman behind us to see how she could assist her! When she did get to us, the first thing upon confirming the reservation was announce the price of the 2 night stay to us both, and everyone else. My parter was unaware of the cost as it had been booked as a treat for her. I found this quite distasteful to be frank. I was fully aware of the price, and the bill was not even being settled at this point so I’m unsure as to why this woman saw the need to announce the full price of the stay at the very offset! To add to this, the couple who had been checked in just before us had been given a welcome drink at the reception area. We were handed our keys and not offered anything. Even though the area where these welcome drinks were served from was in plain sight. The room was nice it must be said. Clean and comfortable. Possibly overpriced for what you’re getting however. Upon checking out we were met with the same disinterested tone. The man at reception simply asked for the room number and queried if we had consumed anything from the minibar that he would have to add to the bill. Once settled there was not another word said. No mention as to enquire how we found the stay or if everything had been satisfactory etc.. We have stayed in plenty 5 star establishments over the years and it must be said, exemplary service is the cornerstone for any good establishment. That is where this hotel fails miserably. Overall we both came away with a disappointed empty felling about our stay here. My advice, go elsewhere. There is far better out there for dare I say far better value also.

Beautiful hotel with the best food. Loved the bar and the concierge gentleman were so kind and friendly. Our go-to place for Vienna. Spectacular bedding as well.

First trip to Vienna and the Anantara Hotel, superb hotel and food totally recommend it. Staff super friendly and the hotel had all mod cons but still felt cosy.