The Ritz-Carlton, Vienna

I wanted a hotel near to the Konzerthaus and Musikverin, and hence chose this property. Location - good though not as centrally placed as some other hotels. Check in - efficient enough. Not much help from the doorman, perhaps he was too busy. Room: Very basic and functional for a so-called Executive Premium King Room. Fairly specious and lacked a sofa. Bedding was good though not outstanding. Bathroom was good sized with high pressed water spray in the shower. Club Lounge: Quite small. Food was not too bad though the two evenings I stayed, the evening meal offered was an impressive. The beef was very dry. Breakfast: This is where the hotel shines. The breakfast at the hotel steakhouse restaurant was superb. Lots of choices and more than what most people would need.

We stayed here for 8 nights in October. As long term customers at this hotel since its opening, we were a bit disappointed this time on a number of levels. First, I am a lifetime titanium elite member and there was little or no recognition of my status other than a minimal upgraded room (junior suite on the Ringstrasse). No personal note from the manager or special amenity in the room. (The Club staff did provide my husband a bottle of Austrian Schnapps at the end of our stay. It was nice that they catered to him but I am the business executive who racked up over 2600 nights at Ritz Carlton’s and other Marriott properties all over the world to earn my lifetime status.) Also, when I checked my reservation online two days before arrival, it showed I had been upgraded to a one bedroom executive suite. However, on arrival, they placed us in a junior suite which was in sad need of renovation and repair. We were so exhausted from our overseas flight that we did not complain. But, in retrospect, we should have complained as the room was very lacking in storage space, drawers, and was dingy with damaged wallpaper and a stained rug. I do want to commend the Club Lounge staff for their attentiveness and service in the Lounge. Their service, the food offerings and presentations are always the highlight of our stay. The rooms and public areas, however, are in dire need of renovation and updates.

The Ritz Carlton in Vienna is the absolute best! The location is perfect to walk into the city centre and amenities are excellent. We made full use of the hotel including dining at Pastamara where we had great service and faultless food and wine. The bar was brilliant , and whilst not necessary the head barman offered us an aperitif as the bar was busy and we had a short wait. This is a great example of how attentive the team are at the Ritz Carlton Vienna. Lastly, and the most important mentions must go out to the Club Lounge team who go beyond expectations. On checking in, we were offered one of the best upgrades we have had in our travels. A sincere thank you!!! Ahead of arriving the club team arranged visits for us and great advice on where and how to get the best of our time in the city. A highlight for us is they booked a private Waltz lesson, which was a memory that will always last with us. Again thank you for organising this and the little gifts in our room when we returned. So thoughtful!!! You have set the highest standards for The Ritz Carlton group. Anyone looking to stay in Vienna, and who wouldn’t as it’s one of the most beautiful, safe, spotlessly clean and fun place to visit don’t hesitate and book a room here!!!

Beautiful hotel in a stunning city. Easy walk to all of the sites. Loved the view from the room. Wonderful Sicilian restaurant.

The positive: beautiful property, staff were exceptional, particularly in the restaurant and front desk (with the exception of the night manager and plug situation below). Really great service. Food was top notch at the restaurant breakfast. The issue we had was that the toilet was broken, drains wouldn’t drain. They tried to fix it but there was a horrible sewage smell that permeated the room, they could not seem to remedy this. To be fair they comped us our meals as an apology which was nice but they really need to fix the plumbing and probably should have moved us to a new room. Second issue was there are no North American plugs in the rooms, this is odd for a five star Ritz hotel, we called down to get a plug around 10:30pm and they told us they were all out and the stores were closed. Due to dead laptop and phone I was unable to get any work done and attend critical zoom calls. The next day I had to remind them about the plug situation and they managed to find one. Could be perfect if they had resolved these issues by moving us and having appropriate equipment for business travellers.