The Ritz-Carlton, Vienna

Worst experience I ever had in a Ritz Carlton. We went in the evening for a drink with friends to the roof top bar which is supposed to be open till 1:00 a.m. When entering the roof top bar the two guys there told us that there is a private party ongoing and the whole location is booked. There were some friends of the waiters occupying one table only and pretending to have reserved the whole roof top bar. When I said that no one told us at the reception that there is a private occasion upstairs, they told us to leave due to a private event which didn’t seem to be the case. As a platinum member I expected to be treated accordingly and with some politeness and decency. When I asked for the duty manager and that I would like to put a complaint, I was told by rhe roof top bar personnel that they do not care and I could complain tho whom I ever want. At the reception ( a guy called Santiago) when I asked for the duty manager I was told that he went home and there is no one to talk to ( at 11:30 p.m.). This is the most unprofessional and inappropriate behavior of staff I have ever experienced at a Ritz Carlton ever. What a pitty!

We enjoyed our stay at this Ritz-Carlton immensely. My daughter arrived ahead of me due to train issues for me. They staff welcomed her in with hospitality and allowed her to relax until I could get there to officially check in (the room was reserved by me as the primary). There was plenty of space for 2 people to relax. There was lovely natural light in the room. We were welcomed with a lovely bar of dark chocolate on marble. The room was kept stocked with drinking water which we made good use of with our walking exploration of Vienna. The bed was comfortable. For bathing there is a separate shower and tub. Turn down service was always prompt to refresh our water supply and leave chocolates. The staff could not be friendlier or more professional. It was a lovely 4 day stay and I would gladly stay there again. We also made use of the spa but I will leave that in a separate review.

Perfection! it is the Ritz after all. Stayed here actually two times during my trip to Europe. Superb service was received from anyone that crossed our paths, accommodating our needs such as switching to another room, city recommendations, very early morning car arrangements, all with the most authentic care that one can imagine. The room was beautiful, the rooftop, the various sitting areas in the hotel and the room service, my favorite being the breakfast. Special thanks to Jasper whose kindness and service made for a superb stay at the Ritz Vienna, twice.

These guys are just the best. They truly take Ritz brand to heart and go above and beyond. I stayed at the imperial palace too and hated the experience there. From rooms to the staff. At ritz everyone from bar staff to front desk are friendly and great

I can’t describe my experience I have never felt the same in any other hotel the service ,the food, the staff, the room and all the other amenities are amazing 🤩. The pool is heated and indoor. The normal rooms are super big. I have not come across a rude staff. The morning breakfast is wonderful the staff is so helpful and the food is so delicious. I would suggest the organic egg but make it scrambled and the hot chocolate and turkey sausage