The Ritz-Carlton, Vienna

What an amazing hotel right next to Stadtpark and the Konzerthaus. The room is luxurious in a very understated way with high ceilings and nice furnishings. The bed is extremely comfortable with crisp linen. The coffee machine is much appreciated. The bathroom is spacious with wonderful Diptyque products. The best part of this hotel is the staff - they are well-trained, courteous and extremely professional, led by the GM Ned, who was visibly present on the floor, which I'm sure makes a world of difference in hospitality. We were checked in by Katerina who was fantastic in anticipating our needs and made our stay all the more special. Thanks for an amazing stay!

One of the most amazing hotel I’ve ever stayed, even I have been to so many luxury hotels but they are so exceptional. Norman and his colleagues , All people at Front desk febe Luka , concierge Oscar Philip Rainer, spa Laura and Shapoor at the bar. I remember their name because they all treat me like their friend, and did the best they can to make sure I have a wonderful stay. I fell like home.I love hotels and wants to get a tour of hotel imperial and the concierge arranged that made me feel very happy! Rooms are large and beautiful, 100stars

Everyone at the hotel was so nice to us. Thank you for making our anniversary stay so special. Our room was upgraded for my Bonvoy status to a Jr. Suite which was very spacious with great amenities. We did not upgrade to the lounge area, but I did see a menu and the offerings looked really nice. We paid for the Ritz to pick us up from the airport with a nice driver and then did an uber back. They recommended a restaurant across the street with a white awning for Veal Schnitzel and it was good but they were not really friendly there and I think we over paid a little because we did not understand what we ordered. The younger guy who ran the bar in the Pasta Restaurant was super nice.

The hotel is a favourite of mine beside the things which can go wrong from time to time but at least they try and its still in great shape at least the last times I had been there. they have to work on the opening hours for the bar still. We are not in lockdown anymore. The reception service is questionable. The response times are unacceptable and as a regular there they should know about my likes and dislikes. They also have to check every room for loose part in bathrooms and toilets( bathroom 332) Also that CNN is not available is annoying. And the cleaning service has to be improved dramatically as the don't refill laundreybags, don't clean behind curtains.

I would rate this hotel a 3 on 5. 1 for Marie, 1 for Mathew and the other 1 for the gentleman at the concierge. Everyone were so warm and the hospitality was just so good. I would strongly recommend the hotel to do their renovation work as the rooms are getting old and worn out. Other than that if this doesn’t bother you then it’s a great stay ! Special shout out to Marie especially! Thank you Marie for everything and every help extended out to us.