The Ritz-Carlton, Vienna

The hotel is a favourite of mine beside the things which can go wrong from time to time but at least they try and its still in great shape at least the last times I had been there. they have to work on the opening hours for the bar still. We are not in lockdown anymore. The reception service is questionable. The response times are unacceptable and as a regular there they should know about my likes and dislikes. They also have to check every room for loose part in bathrooms and toilets( bathroom 332) Also that CNN is not available is annoying. And the cleaning service has to be improved dramatically as the don't refill laundreybags, don't clean behind curtains.

I would rate this hotel a 3 on 5. 1 for Marie, 1 for Mathew and the other 1 for the gentleman at the concierge. Everyone were so warm and the hospitality was just so good. I would strongly recommend the hotel to do their renovation work as the rooms are getting old and worn out. Other than that if this doesn’t bother you then it’s a great stay ! Special shout out to Marie especially! Thank you Marie for everything and every help extended out to us.

I don't have a single complaint about our recent stay at the Ritz in Vienna - everything was fabulous! It started with a warm champagne greeting by Nikolett in the Club Room. She was always kind and was very helpful. We also really enjoyed talking with Alejandro and Paloma in the Club Room (very helpful as well) and enjoyed the food and drink service. We enjoyed the wine tasting led by Georgios (who was also very helpful in the bar downstairs), had a nice tea service and did the special cocktail time in the D Bar downstairs with Aina (& Sophia) - 2 more wonderful people. Franchesco was our server in the restaurant downstairs twice and was delightful. While we were ready to get back home, we hated leaving this hotel - it was the best hotel experience we have had in many years! Thank you all!

We visited Vienna for the first time as my son was running in the marathon, and although our stay began with a few issues on the first night, what followed was one of the best examples of service recovery I’ve ever experienced. The next morning we shared our concerns with Sabrina, who immediately took ownership and reassured us she would take care of everything. When we returned later that day, both of our rooms had been upgraded, and we were welcomed with flowers, gifts and chocolates — a thoughtful gesture that set the tone for the rest of our stay. From that moment on, the service was nothing short of exceptional. For the next four days, every member of the team went out of their way to ensure we were comfortable and well looked after. Nothing was ever too much trouble. Before we even arrived, Oscar reached out with dining suggestions. We told him the kind of atmosphere we were hoping for, and every reservation he made was absolutely perfect — each one added something special to what became a fantastic five days in Vienna. Jasper, Sabrina and Oscar consistently went above and beyond, and their warmth and professionalism truly elevated our experience. After the marathon, we enjoyed rooftop cocktails where Iana (F&B Supervisor) took wonderful care of us. Her attentiveness and genuine hospitality made the evening feel celebratory and memorable. She is a real asset to The Ritz‑Carlton. All in all, I genuinely cannot remember the last time I received such consistently excellent service from such a dedicated and passionate team. We left with nothing but gratitude — and we are already looking forward to returning.

Attended a business lunch at the Pasta restaurant! It was really sumptuous with fresh pasta, an amazing starter and the contemporary tiramisu was amazing. The staff w