SO/Vienna

Stayed 2 months in a row and it is my home in Vienna - Perfect location , clean, super friendly staff and excellent staff . The room is all white, open bathroom , everything is well arranged. The bedding especially the quality of the pillow is BEST I have ever experienced. The breakfast with amazing views from the roof top floor is fantastic, breakfast selection is great especially the poached egg in a glass is a must try!

We recently stayed at SO/ Vienna, and sadly, the experience didn’t meet expectations — especially disappointing as I’m currently 23 weeks pregnant. Check-in was smooth though we waited a few minutes due to a queue. As Gold members, we were entitled to an upgrade, but this was not available at check-in. Our first room on the 11th floor had an amazing view and beautiful natural light. However, the room felt outdated, with many scratches on the floor and damage on the walls. The worst part happened at 11:25 PM, when I noticed the room was suddenly full of insects — mosquitoes on the ceiling, beetles, and even a cockroach. It became impossible to sleep, and my husband was already getting bitten. We went to reception, and the staff offered to move us to the 15th floor, same category. While the insect problem was slightly less, there were still mosquitoes. The next morning, we followed up again about the room upgrade, and by 2:00 PM, we were moved to a larger room in the next category. Unfortunately, this room was very dark, with poor lighting. Even after requesting an extra lamp, it remained uncomfortable. We also requested two extra flexible pillows, but what we received were mismatched in size and covers — not what you’d expect in a 5-star property. On the positive side: • The view is stunning • They offer a free minibar, which is a nice touch • And the rooftop bar is genuinely great, with a stylish vibe and panoramic views However, no one from management followed up on the multiple issues we experienced, and we never received an apology. We asked for a 3 PM late checkout due to the inconvenience and my pregnancy, but were only granted a 1 PM checkout. Overall, while the hotel has a few highlights, the lack of proper cleanliness, inconsistent service, and poor guest care left us disappointed.

Very rude staff, the breakfast serving was chaotic we had to wait 20 minutes for coffee. The floor in the breakfast space was sticky and chairs needed replacing as some were dirty and damaged. The staff on reception were disengaged , our room was not cleaned one day. We booked So Vienna on the strength of So Paris which is an amazing hotel where we have stayed several times. Don’t waste your money booking this hotel.

Beautiful hotel with wonderful service and stunning rooftop views of all of Vienna. The staff was extremely welcoming and helpful. Great beds and quiet rooms for a great nights sleep. Easy location for touring with top restaurants walking distance. The in room coffee adds a nice touch as well.

A Wonderful Experience from Start to Finish! From the moment we arrived, everything exceeded our expectations. The staff was welcoming and attentive, the atmosphere was warm and inviting, and every detail—from the decor to the cleanliness, the pool , —was perfectly curated. Breakfast in rooftop is a memorable experience. We left feeling refreshed, inspired, and already planning our return. Highly recommend!