SO/Vienna

Hands down best Hotel in Vienna! Great staff and very welcoming - definitely gonna be back next year and hopefully stay longer there!

Great food, great drinks, great spa, stunning view. 10/10 would recommend to check out at least for a drink in the rooftop bar

Great rooms, great service, great food and really great view, especially from the LOFT ;) All in all great experience, will go again for sure!

We stayed there for Christmas with my family and we were beyond disappointed to say the least. First of all, although the rooms are spacious, the “Black Suite” takes after its name by being terribly lit, and the pressure of the shower is not great. The breakfast staff is not hospitable at all, they seem almost bored in the morning, and the food is not only bad but the portions are ridiculously small - eggs Benedict is actually 1 egg…Also, I would not recommend to order room service as it’s tasteless. Overall I think that this hotel does not deserve 5 stars rating.

A beautiful contemporary hotel, staff are great, so knowledgeable and welcoming. A nice touch was the private taxi service arranged by the hotel for us to and from the airport on request. However after a long day travelling with two children, I was disappointed that the restaurant couldn’t accommodate us as hotel residents without pre-booking, not something I would expect from a five star hotel. Especially as there were lots of tables empty, and it seemed that the issue may be with staffing rather than availability. We decided to get some drinks and order room service instead, however it was lacking, the bao buns were inedible, lukewarm and far too much mayo. The burgers on the second night were great though! Breakfast was great, staff again were lovely and engaging. Especially a lovely gentleman from Japan we talked to! However again it seemed that turnaround for tables was lacking and we had to wait for a table in the restaurant area on the first day, despite a lovely table which would have been more than adequate for us being available next to the juice bar on the other side of the bar. Bearing in mind I booked this hotel for the breakfast and views and assume other people will do too, where you’re seated is important. And again as a five star hotel I did find this lacking. Overall it was a great stay, with a few minor improvements would be fabulous. I can’t fault the staff or the facilities, just the logistics of a few things.