SO/Vienna

The location was good, and the staff were very friendly. However, the interiors are so poorly designed that it’s really bewildering to see so many positive online reviews. The reception is so unwelcoming, and hotel rooms have been designed by somebody who clearly has absolutely no idea about hotel room design - the lighting was so dim that we had to use a torch to look inside our suitcases. All the cabinet doors made a loud slamming noise when closed. There are no side tables for the bed. The sofa is so cheap looking. The TV didn’t allow casting etc etc. Basically, everything feels cheap and totally impractical. If you’re expecting a 5 star hotel you’ll be bitterly disappointed. We literally didn’t look forward to returning to the hotel after a day out. Sadly, this is really at a level of perhaps a Holiday Inn Express.

My family received a very warm welcome from the moment my family arrived and they made our stay truly memorable. We celebrated a special occasion, and they made sure we were well taken care of throughout our stay. Thank you to everyone especially Sofia, Emina, Daniel, and Claudia for going above and beyond. Special thanks as well to Ramona for going the extra mile, Anastasia and Manuel for making our little one happy, Nenad for helping us secure a dinner reservation and to the whole breakfast team! We truly appreciate the wonderful hospitality.

We recently accommodated our invited guests at SO/ Vienna, and the experience was truly excellent from start to finish. A special thank you to Manuela Peter, who was absolutely outstanding throughout the entire process. She was very patient with all our requests, almost always reachable, and consistently friendly. Her warm attitude made the organization smooth. Our guests were pleasantly surprised to be upgraded to better rooms, which they truly appreciated. They were extremely happy with the overall stay — especially the cleanliness of the rooms, the comfortable atmosphere, and the nice view of Vienna. The breakfast was also highly admired. We are very grateful for the excellent service. We are definitely looking forward to accommodating our guests at SO/ Vienna again in the future. Highly recommended!

Great location, wonderful atmosphere, and best of all, amazing service. We arrived early and asked if we could check in early. Joebelle was really helpful and accommodating which made our stay joyful right from the start.

Stayed in SO Vienna for the new year celebration for three nights. Overall a very positive expetience - rooms are quite big, the view is perfect, breakfast at 18th floor are somewhat to do even if you dont stay at the hotel. During 31 of december there was maximal occupancy in the hotel and the waiting time for a table at the breakfast was several minutes, but thats understandable considering the new year celebration. Staff is super friendly and is ready to do everything to make your stay conlmforyable. So a solid 5* and recommend to stay if you like SO design.