SO/Vienna

We have to rate So Vienna as one of the all round best hotels my wife and I have stayed in around the world. When you check reviews,you don't always believe what you read but take my word for this one. It,s faultless. We emailed the hotel in advance due to my wife celebrating a special birthday and we are also in our golden wedding anniversary year. We requested a high floor room with a walk in shower. Well we had a wonderful spacious modern clean room with views over Vienna and above our floor was the famous Loft restaurant and cocktail bar. Our room had been decorated with a birthday balloon and rose petals everywhere and a lovley bunch of flowers. Very impressive start. 1st Check in. We were greeted at the door with a smile and assistance from Manuel Gsehlem. He continued to help us throughout our three night stay and even waited to wave us off even though he had finished his shift. 2nd Every person on reception, Claudia and Emily especially went over and beyond our requests from ordering taxis or recommending food places to eat and more. 3rd Food. We had a nice meal on our first evening and the ambience and views were spectacular. Breakfast is served at the Loft restaurant too. The choice was just unbelievable and definitely set you up for the day. There was everything you could think of too numerous to mention with champagne flowing to help celebrate. My wife was presented on two occasions too with a special cake with candles at breakfast. We was welcomed every morning at breakfast by Nico. He was warm and friendly and always kept us topped up with coffee and tea and couldn't do enough. 4. The location is just as good as you need it on the bank of the river with just a few minutes walk into the centre of Vienna with all the tourists attractions, shops, restaurants and many good ale houses. 5. To finish,I find it hard to find any fault with the So Vienna hotel apart from having to go home.I asked one of the reception staff,Emily how they were all trained to give such a good service and she told me a little story. A customer complained that I didn't speak German to the management. The managers reply was, we employ staff that are, courteous,polite and professional and not everyone can speak every languages. That impressed me as you can never please everyone and Christian E Klaus,the General manager back her up for all the right reasons and lovely qualities she possessed. That answered my question. I would definitely love to return to the So Vienna and can recommend it very highly. Sorry this is along report but I thought it well worthy on my flight back to the UK. Don't change anything. Nev Sutcliffe. Yorkshire, England.

SO Vienna exceeded all expectations. Modern, spotless rooms, incredibly comfortable bedding, and an upscale atmosphere throughout. The customer service truly stands out—professional, attentive, and genuinely welcoming. Great spa, delicious food, and an overall outstanding experience. Highly recommend!

SO/Vienna is surely the best hotel in Vienna! The hotel's location is prenium, situated walking distance from historical landmarks, museums, the State Opera House & other concert halls, restaurants, coffee shops, bakeries, shopping areas, transport (taxi services, metro stationand the tramway)! And from client service to rooms decor &citywide cleanliness to amenities, everything was excellent! The city view from the breakfast restaurant on the 18th floor with ceiling-to-floor glass windows/walls is just spectacular! I've particularly appreciated the high quality of customer service; special thanks to Joebelle and Anousha who were so attentive and who showed care in customer needs - you've made a huge difference in my experience at SO/Vienna...Dankeschön!

The location was good, and the staff were very friendly. However, the interiors are so poorly designed that it’s really bewildering to see so many positive online reviews. The reception is so unwelcoming, and hotel rooms have been designed by somebody who clearly has absolutely no idea about hotel room design - the lighting was so dim that we had to use a torch to look inside our suitcases. All the cabinet doors made a loud slamming noise when closed. There are no side tables for the bed. The sofa is so cheap looking. The TV didn’t allow casting etc etc. Basically, everything feels cheap and totally impractical. If you’re expecting a 5 star hotel you’ll be bitterly disappointed. We literally didn’t look forward to returning to the hotel after a day out. Sadly, this is really at a level of perhaps a Holiday Inn Express.

My family received a very warm welcome from the moment my family arrived and they made our stay truly memorable. We celebrated a special occasion, and they made sure we were well taken care of throughout our stay. Thank you to everyone especially Sofia, Emina, Daniel, and Claudia for going above and beyond. Special thanks as well to Ramona for going the extra mile, Anastasia and Manuel for making our little one happy, Nenad for helping us secure a dinner reservation and to the whole breakfast team! We truly appreciate the wonderful hospitality.