The Yeatman

The hotel although highly regarded for its starred restaurants and location, is pompous and unfriendly. I had booked a pre-night stay with the property in anticipation of a Abercrombie and Kent tour. Following an overnight flight I arrived around noon and was greeted but told rooms weren’t quite ready. Two hours later they still weren’t. Having expressed my disappointment and frustration I asked that my luggage be returned as accommodations were available a short Uber ride away Miraculously a room was available within 20 minutes. A premier hotel would not subject their guests to such chicanery. Reputations matter, but actual performance is defining

We were locked out of the side gate and complained he was not helpful. Lots of stairs to get around from town, inconvenient. We expect (and pay for) superior customer service. For the price there are better places to stay and closer to town. Even getting from your room is a half a mile to the front desk, main thing was his lack of concern and attention to customer service. I never complain but this was just too much.

We spent two fantastic nights at The Yeatman. From check-in to check-out, we encountered top customer service from every member of staff. The hotel is spotless and the room facilities were very comfortable with the most amazing views. If we were to come back to Porto, we would certainly be booking The Yeatman. Keep up the great customer service!

The bathroom at our room had only very hot water. Even fully on the cold side or the in the cold tap water was very hot. When complained at the reception the person said they can provide the temperature we desire. But finally the duty manager Joana came to our rescue. She personally supervised the technician and tried her best to resolve the problem, though it could not be resolved completely. Management needs to look after the maintenance but the staff at The Hotel Yeatman is very courteous, friendly and helpful.

Wonderful premises, exceptional service, Perfect food and restaurant. Wonderful location. This is one of the best hotels I have ever been. I wold advise to reserve a room with a view to the river. And to dine ate the restaurant. One of the best times to go is in june, especially to he party of St John. Not to miss.