Hotel Le Germain Quebec

There is so much to love about this hotel: perfect location, charming and relaxing lounge areas, spacious rooms with character. Unfortunately we had a poor experience due to the way staff handled the broken air conditioning in our room. I notified staff that the a/c needed attention after a hot and stuffy night of sleep. I called the front desk at 8:30am and told them we would be out of the room from 9 until 3. I also spoke to front desk staff in person on my way out. At that point the unit was already reading 24c. When we returned at 3pm, we were told no one had yet visited the room. Instead of sending a repair person, they sent a porter who fiddled with the wall control and told us to wait 30 minutes. When we called down again, they said that we should pack up our things, and they would move us to a room that they were “cooling down right now” while we were at dinner. So we packed everything. In the meantime, front desk staff had changed shifts. When I spoke to the new staff, they admitted that they did not have an alternative room for us. They offered to open our windows. We agreed as it was starting to cool down outside. When we returned from dinner, windows were still closed and the room was the same temp. We were told they had opened the windows for a few minutes while we were at dinner but they would not remain open for fear of the open window being photographed. While they claimed they had opened the window for a short period, the temp on the wall still read 24. At this point, 10:30pm, they offered us a relocation to another hotel with working a/c. 10:30 pm. I understand completely that buildings are old and things sometimes break. I don’t expect everything to run perfectly at all times. But I do not appreciate lying and stalling from staff as a tactic to handle issues. Making us pack when they knew there would not be a room change. Promising to open windows and then not doing it. Only offering alternate accommodations when it had gotten too late to be an actual workable solution. At top tier hotels, I expect staff to be friendly, efficient problem solvers. I also expect them to be communicative and honest. Here, Le Germain missed the mark.

This was our first stay at Le Germain in Quebec City. Staff was very attentive and our room was very spacious, comfortable and quiet. Breakfast bar is great as well

I love this hotel! Yes, the room was nice, spacious, with a beautiful view, and full of lovely little touches, but it was the thoughtful and friendly staff that really made our stay special. It was such a treat to have a real concierge ready to answer any question when so many hotels seem to have abandoned human contact! If you enjoy walking, the location is superb as well, with the old city on one side, and the waterfront on the other. Is the hotel inexpensive? No. Is it worth it? I think yes.

Cute little hotel in Quebec, felt very special. Room was good size, walk in shower, and very clean. They even do turn down at night. Breakfast bar was tasty, not to talk about the different coffee choices.

A truly delightful boutique hotel experience. Charming, cozy, and beautifully designed, with welcoming staff and inviting shared spaces, especially the lovely wood-burning fireplace lounge where we enjoyed unwinding on a snowy evening after exploring Quebec City. The bed was exceptionally comfortable, and the entire atmosphere felt warm, charming, and thoughtfully curated to create a peaceful and memorable experience.