Narutis Hotel

We stayed at this hotel for three nights and, unfortunately, left disappointed. For a property of this category, and especially as a member of the Small Luxury Hotels (SLH) collection, we expected a significantly higher standard of service and attention to detail. Our room overlooked the inner courtyard. Due to the constant guest traffic around the reception area, opening the window was practically impossible because of the noise and lack of privacy. When we inquired about the possibility of changing rooms, we were told that the hotel was fully booked. Based on our observations, this did not appear to be the case. Breakfast was served in a charming vaulted cellar, which created a pleasant atmosphere. Unfortunately, the experience was diminished by staff who were often indifferent and at times outright unfriendly. When I asked for sparkling water, I was told, “We don’t have it.” The following morning, the response was, “We don’t serve it.” Only after insisting was I eventually provided with a single glass of sparkling water. The quality of the breakfast itself was also disappointing. Fried eggs were kept in a serving container and were cold and unappetizing. In addition, several tablecloths were visibly stained and were not replaced during our stay. We also noticed a number of areas in the room that appeared to show early signs of mold, which was concerning. None of these issues alone would have justified a negative review. However, the accumulation of many small shortcomings created an overall impression that fell well below the standards one would reasonably expect from a hotel in this category and from an SLH property.

Horrible breakfast, no TV channels offer. Room 513 is a joke for a 5 starts hotel Overall the impression that 5 stars are not deserved

We stayed in two Hilton properties in the heart of Vilnius. We highly recommend Narutis if you want a caring, lovely home away from home. The staff is kind and helpful, the atmosphere warm and beautiful, the food is delicious, and the spa, while small, is well-appointed and well-functioning. Remember that the property is historic - so you understand thr quirks.

super friendly staff and very good location in the center of old town. The rooms were clean and breakfast was fresh and had a lot to offer.

Overall, this was a fantastic stay - though some small tweaks would make it even better. Location is pretty much unbeatable: right in the heart of the old town and walking distance to nearby attractions, it really is a no-brainer. Typically, we chose the Lithuanian State Day with an enormous crowd and celebration outside when we arrived - so much so, our taxi couldn’t get to the hotel, which is next door to where independence was signed and declared. Despite this, we saw the novelty side and battled through to the hotel - a unique experience! The hotel itself is beautiful: it reminded us of a Moroccan riad mixed with an old-school, elegant hotel. Simply impressive. Check-in was quick and easy though we had arrived before our room was ready so we waited in the well-appointed bar. The room was huge: a 1 bedroom suite with separate living space that doubled as the second bedroom and an attached bathroom which was as big as some hotel rooms on its own. We had welcome chocolates, two bottles of water each per day, spa attire, tvs, fridge, WiFi etc. Some down points: the safe was unusual; selection of tv channels (and the fact it was not a smart tv) seems out of kilter with this standard of hotel, the air conditioning was nonexistent (though in -15 Celsius was no issue for us) and the water pressure in the bathroom was inconsistent. There were also random noises in the bathroom at night from the pipes, which we put down to the usually cold weather. None of this impacted us hugely but just seemed so odd compared to the luxury and brilliance of the rest of the hotel. The spa was small but lovely enough - though many of the buttons didn’t work so the hot tub bubbles for example didn’t work. Again, odd for such a grand hotel. The room keys also didn’t open the spa so you have to go and ask to be let in at reception. Some have reported you have to give them the heads up to what up the pool but we never did during our stay. Food in the restaurant for breakfast was good enough: some nice bits including sparkling wine and quail eggs, and plenty of choice but I have experienced better in similar standard hotels. Upstairs in the bar, it was fancy and it really wasn’t practical with a family of young children though they did get us some fries on request as a snack whilst we waited and we had a free welcome drink each which was a lovely touch. Service at the hotel was phenomenal throughout and the twice daily cleaning service impressive - a throwback to high standards of the past that some hotels have taken away. Overall, I would recommend this hotel and should I find myself back in Vilnius, I would have no qualms with choosing here again. A great city break.