Narutis Hotel

Very nice hotel with good location on the centre of The Old town, nice atmosphere, friendly staff abs good breakfast!!

Great location for the old town. Rooms were very comfortable with a classy interior. The room just needed so e better plug points or usb connectors.. Staff were very helpful and friendly and gave us a welcome drink on arrival. Breakfast was a good selection. I didn’t try the spa during the stay

Dont think it lives up to a standard of being one of the best hotels in Lithuania. Rooms are nice and spacious but there was hair and trash from previous guests in the bathroom and behind the bedside table. Noone explained there is breakfast.

The hotel is nice and the rooms are lovely. We stayed at Stikliai before and the rooms are comparable. However, there were issues that we encountered that aren’t acceptable for a 5 star hotel and have in fact ruined our stay. We had 3 rooms for 3 nights - 2 singles and 1 double. There was a lack of heating control in one of the rooms - the remote was missing too. The mini bar was charged for items that we never took and the items we did take were never replaced. There were no teabags provided in the room, only limited coffee capsules. The receptionist was plainly rude and abrupt and we didn’t even get the courtesy of being asked about our stay on the way out or being wished a happy new year (we checked out on 1 January). We ordered drinks at the bar on our first night and 40 mins later left without having received them or having been given an apology. The breakfast buffet is not comparable to Stikliai and there’s too little choice. They’re short of staff in the restaurant and at breakfast everything takes a really long time. We booked for an NYE dinner for 5 and 2 of the courses were cold. We were also only given 1 oyster each, despite a price of 200 euros per head. I have emphasised a gluten intolerance for one of the guests weeks in advance and then again on the same day and yet it wasn’t noted anywhere and we had to insist on it afresh on the night. The music was incredibly loud and the piano overpowering, to the point where we couldn’t hold a conversation. There were also rowdy drunk table next to ours from 9pm onwards and the management didn’t bother to ask them to quieten down for the sake of other paying guests. The only saving grace for this hotel were the butler who was really nice and helpful, and the young waiter we had on NYE who went above and beyond. Finally, the toilet downstairs by reception stinks of sewage. All in all - nice rooms, great location, beautiful hotel and on site parking, which is a rarity in Vilnius old town. However, the service and a complete lack of attention to detail is a true let down. A note to management - the receptionist needs serious customer service training.

There are a lot of positives about this hotel. The staff were very helpful, breakfast was a nice spread, and the room was well appointed and clean. Additionally, the spa was nice - although a shame the sauna didn't seem to get very hot and the steam room was out of service. The location is fantastic as you are within a short walk of everything in Vilnius. A few drawbacks included the generally dated feel of the hotel, especially the room I was put in (see image of wallpaper everywhere). If you aren't a fan of lifts at the best of times, I'd highly recommend not stepping into the rickety thing in the main lobby if you can help it.