Divani Apollon Palace & Thalasso

⭐⭐⭐⭐⭐ Exceptional Pool Experience & Outstanding Service We had a wonderful stay at the Divani Apollon Palace & Thalasso, but what truly made our experience unforgettable was the beautiful pool area and the exceptional service. A very special thank you to Petros, who looked after us throughout the day by the pool. He was incredibly warm, attentive, professional and genuinely cared about making sure we had everything we needed. Nothing was ever too much trouble, and his friendly personality made every day by the pool even more enjoyable. He is a real credit to the hotel. The pool facilities are fantastic, with plenty of comfortable loungers, beautiful views over the sea, excellent food and drinks, and a wonderfully relaxing atmosphere. It was the perfect place to unwind. The hotel itself is in a fantastic location on the Athenian Riviera, and we thoroughly enjoyed our stay. We would happily return and highly recommend it to anyone visiting Athens. Thank you again to Petros for making our holiday so memorable!

Wouldn’t stay here again if I was paid to. The food is terrible, the service even worse. Upon arrival there were several bellhops available but none offered to help with our bags or even held door open. I’ve never had to carry my own bags to my room in a "5 start hotel". After getting to our room , it smelled stale and of cigarette smoke. There was a complimentary dessert left in our room, however we couldn’t enjoy it bc it had several strands of hair on it. Not only did the drain in our bathroom sink not work, but housekeeping never stocked with enough towels for 2 guest and never refilled the shower amenities. Finally on our final night, we ate out at a restaurant and I wanted to eat my leftovers I call room service and request silverware and salt and pepper and was greeted by a rude waiter, I was then told he was doing me a favor and next time I would be charged $30 for salt / pepper and eating utensils.

I have stayed in many 5-star hotels over the years, but unfortunately, this was one of the most disappinting experiences I've had. The service was consistently slow. Every time we ordered food or drinks, it took around 45 minutes to arrive, even for relatively simple items. This became frustrating during our stay. What surprised me the most was the water policy. Complimentary water was only provided on the first day. For the rest of our stay, we were expected to pay for even the small 200 ml cartons of water. I've never experienced this at a 5-star hotel before, and it felt incredibly petty and out of keeping with the standard of hospitality you would expect. eg 2 cartons of water (200ml) 12 EUROS-in the end, we resorted to the closest mini market Overall, while the hotel may have some positive aspects, the poor service and penny-pinching approach significantly affected our experience. Based on my stay, I would not consider this to be a true 5-star experience.

There has been a huge improvement on the service and upgrades on the restaurant Anemos. The new restaurant manager is great and the staff and service were excellent.

Our flight was canceled, and the airline accommodated us in this hotel. I work in the hotel industry and am part of hotel management, so my comments are purely professional and reflect the many aspects of the hotel that I genuinely appreciated. The bar staff were wonderful, and the bellmen at the reception were equally excellent. The older gentleman working at the reception on April 18th provided extremely helpful and clear advice for last-minute sightseeing, which I greatly appreciated. The hotel room and its amenities were phenomenal. Personally, I really enjoyed the hotel and its amenities, so it was disappointing to experience such unpleasant behavior from some staff. Small gestures matter a great deal in hospitality, and even minor lapses can leave a lasting impression. However, there were a few negatives. The ladies at the reception on April 18th seemed to treat us as if we did not belong there due to the circumstances of our arrival. During the check-in of our group, one staff member even interrupted the process to tell another gentleman that he had priority, which felt abrupt and unnecessarily dismissive. The information provided was very curt and impolite. On the morning of check-out, April 19th, I asked a lady at the reception where the coffee for our group was, as we had been instructed. She replied, “It’s there, you are late, the bus is leaving, everyone is already going.” There were still five minutes before departure, and her manner of speaking was unnecessary and rude. Regardless of whether guests are at your hotel by choice or due to unforeseen circumstances, your attitude toward them should always be consistent, because every guest is a potential future guest.