Hilton Waikoloa Village

Fabulous vacation! This hotel offered a great stay, amazing pools and a luau that was the height of our vacation!

I was very disappointed in my stay. I have been here several times in the past. But this time, the whole property seems a lot more run down. The boat canal was not only shut down, but it was full of green algae. The train that takes people across the property was closed down, so it was much more challenging to access all parts of the property. We had to walk quite a way just to get to our room.  That did not feel like a luxury experience at all. The lady at the front desk that checked us in was very unwelcoming and did not give us any information about the property. She just gave me the keys. She was waving down some pilots that had walked into the lobby like she was a fan and was completely ignoring us. The pilots were not even seeking her assistance. I was also not very impressed by the valet. The car was brought up, but, they were not opening the doors or helping out for the majority of the time that we were there. One of the pools were closed when we were there. One of the elevators in the Makai Tower seemed to have drippings from a diaper (#2) on the ground and it was not cleaned at all for the duration of our stay. We ate at the restaurant near the lagoon/dolphins and the service was not very good. The food was also not very good. Definitely not worth the price. Additionally, people who are not staying at the hotel are allowed to utilize the pools and lagoon. That doesn't seem fair to paying guests to have a crowded pool, since everyone is allowed in.  I will say that the staff that cleaned the room did an exceptional job.  Overall, it was NOT worth the price we paid.

Amazing hotel/resort! I specifically booked here because of the Dolphins at Dolphin Quest, and they did not disappoint! Dolphin Quest is an amazing organization that truly cares about the welfare of their animals. They are an accredited facility by multiple 3rd party organizations and really go above and beyond. If you have the chance to visit the dolphins at Dolphin Quest and learn about everything they do, I highly recommend it!

We had an incredible stay at Hilton Waikoloa Village. From check-in to concierge, housekeeping, dining staff, and everyone in between, the service was truly exceptional and made our family feel so welcomed throughout our visit. We were especially touched by the upgraded beachfront Makai room and the thoughtful surprises to celebrate my husband’s 40th birthday. Those extra touches made the trip feel incredibly special and memorable for our family. The grounds were beautiful, the dining options were fantastic, and the pools and slide were perfect for our kids. Dolphin Quest was another highlight of our stay. Patrick was absolutely incredible and created such a meaningful experience for our family.

I stayed at the Hilton Waikoloa Village with my family for our kids' spring break in April 2026. Yes, as other reviews have stated, the resort is huge. However, despite being a large family resort, it's not horrible to walk from one place to the next. If you walk around the perimeter from one building to the next, yes it can take some time and can be tiring, but there are also a lot of pathways that cut across the resort that shorten the time it takes to get from one end to the other considerably. You can easily walk from the Makai Tower, where we stayed, to the Ocean Tower on the other side of the resort in a few minutes just by taking the pathways that crisscross across the resort. The Makai Tower is closest to the main pool area and the Dolphin Quest experience. The pools are on the cooler side, but are still great to swim in. Other reviews complain about the pools being "freezing cold". Not true. They are just fine and are a great place to spend the day if you don't feel like leaving the resort. They even have "Shaka Cone" which I recommend for ice cream lovers. You also do not need to hurry up early in the morning to reserve some chairs to sit by the pool. They have plenty of places to sit. You can even swim at night if you want. We did the Dolphin Encounter and although, pricey, it's great to be able to be up close and personal with the dolphins and their trainers. The trainers truly love those dolphins and the dolphins are happy and well taken care of. They let them swim in the open lagoon everyday, so they are even free to leave if they want, but they choose to stay. You can tell they are happy and love people. Just like dogs. So to the people complaining about dolphins being "kept in an enclosure", maybe you should go educate yourself. When I read reviews of people saying their children were "traumatized" by seeing the dolphins and couldn't even walk by the enclosure, I can't laugh hard enough. Some people just want drama in their lives all the time. Get over yourselves. Parking at the resort is also very convenient if your staying in the Makai Tower too. There are good restaurants and the buffet breakfast is expansive and a good value. Even though sometimes service there can be a little slow or can make you feel like your forgotten sometimes. No place is perfect. The staff is very friendly too. The rooms are clean and comfortable. We never had to wait in any lines for anything. This place is no worse than any other 4 star big resort in Hawaii we've been to, and we've stayed at a few. This is not the best place for couples. More of a family type resort. But we got a real good value here for the price we paid.