Hilton Waikoloa Village

Let me start off with this resort is massive!!! If you are looking for a relaxing vacation with your family and kids this is NOT the resort to be at. You will see accommodations of a tram like vehicle or boat to get to different locations advertised. This is Not the case. The tram will come by every 45 minutes if you are lucky. The boat was NEVER out not even once. Next, I asked for 4 towels for my family the day we intended to enjoy the day and I went to the front desk and they said there were no towels available and did not proceed to even call or ask the house keeping department and was told to check with valet. Next, I checked with valet they stated no towels were avaliable did not even attempt to check or address house keeping. I then checked multiple towers for towels none to be found nor any staff member to assist. I then had to go to Walmart to purchase towels on my vacation. For a resort of this size they do NOT have the staff or needed items to run this resort efficiently. Also, I asked the front desk how often house keeping attends to the room and not once did house keeping come. Once again I needed to take out trash from our room and attempt to locate items needed like towels on vacation. I will not ever return to a Hilton property ever. I advise families especially with children to look else where for a relaxing and well kept resort. The Hilton is not it.

This is our second visit to this resort, and our last visit was back in 2010. We came expecting the same world-class resort experience we remembered, but instead found a property that feels like it has been in decline for years. For a 62-acre resort, the lack of amenities is shocking. The boats are no longer running, there is only a single train operating, and most nights there is only one restaurant open for dinner. The dining options are extremely limited, the menu is very basic, and there are very few accommodations for dietary restrictions. My wife is gluten-free, and finding suitable options has been far more difficult than it should be at a resort of this caliber. The property itself still has beautiful surroundings, but it feels like management is cutting back at every opportunity. What was once a vibrant destination now feels understaffed, underinvested, and focused more on reducing costs than creating a great guest experience. This simply is not the same resort we remember from 2010, and it’s disappointing to see how far it has declined.

Excellent location located in a convenient place to spring to other island locations! Top notch amenities with great food and rest available!

third day here and no sign of housekeeping. ran out of towels. coffee is awful and coffee maker is supposed to make two cups but only makes one. iron quit halfway through a shirt. refrigerator cupboard door is hanging by one hinge and the fridge freezes everything. there is no glassware only paper cups. no cutlery. valet parking is $55 a day. breakfast is the same, per person. beach is on lagoon not ocean. pool is a long walk with stairs. bus to shopping is $5. i do not understand why they call this place a hilton. this place is not even up to 3 star standards.

What a fantastic resort with beautiful views, several pools, an amazing lagoon, dolphins onsite, multiple dining options, close proximity to shopping/dining, plus lots of activities available onsite. We stayed in the Makai tower and our oceanfront view was spectacular---plus, we could watch the dolphins swimming in the lagoon from our balcony. Our room was well equipped and clean, and the grounds were well kept. It's a huge resort and we loved getting our steps in every morning walking the grounds and enjoying the views. It's also about a mile walk to a grocery store, so we were able to get some snacks and drinks to keep in our room and enjoy at the pool. The service was great everywhere in the resort. Our favorite place was the Lagoon Grill where we could eat while watching the dolphins swim.