Andaz Maui at Wailea Resort

This resort exceeded our expectations. The staff were amazing from the time we got there until the moment we left. This is definitely more of a couple's resort. I only saw maybe 5 families with children. The breakfast was good. The room was very nice and clean. We had a King w/ ocean view. The spa facilities were amazing, and we were pampered (exactly what we wanted). After the massage, you can use the steam shower and their hot bath for up to 90 minutes. Pool service was great with lots of towels, sunscreen, and cold water for guests. They offer a free car service to local shops (which was great since we didn't rent a car). The views were outstanding!!! They have a beach crew who set up chairs and umbrella along with towels and snorkel gear for Andaz guests. We attended the Luau and loved it!! The resort provided a beach bag and reusable water bottles. The day of check out, we used a private lounge to shower or hang out in until time to go to the airport. They also stored our luggage for us. If you are looking for service and relaxation, this is the place to stay.

I wanted to share my experience at the Andaz after a recent stay, as there are a few key areas that could use some attention. The property itself is quite expansive—much larger than it appears on their website. Despite its size, most of the pools, restaurants, and amenities are easily accessible, which is a plus. The front desk staff were kind enough to upgrade us to a suite, recognizing our lifetime Globalist status. However, the room’s layout was somewhat awkward. The furniture was quite basic, and the positioning of the cabinet relative to the French doors to the balcony made it inconvenient to step outside comfortably. Breakfast was underwhelming. The selection was limited and did not meet the standards typically seen at Grand Hyatt or Park Hyatt properties. Additionally, there is no club lounge available, which was a bit disappointing. To add to this, we were made to wait for a table even though the restaurant was not full. It seems there is no policy for prioritizing Globalists, which is something I’ve come to expect at similar properties. The pool areas are well-maintained and pleasant overall. However, we did encounter a child’s stool in one of the pools while swimming. We notified the attendants, and they closed it off quickly, which I appreciated. Perhaps clearer policies regarding swim diapers for children would prevent incidents like this in the future. One of the more frustrating aspects of the stay was the experience with the concierge. I asked for a couple of recommendations on two separate occasions and found the staff at the desk to be dismissive and impatient. It was disappointing, given the level of service typically expected from a five-star establishment. Overall, while the Andaz has potential, it falls short of true five-star expectations. We left feeling underwhelmed and have decided that we would not return.

Second stay in 7 months. Reserves 2 rooms and a suite. Very nice property. Well maintained. The best hotel staff I’ve ever had. View from lobby is amazing. Breakfast buffet was great. It’s not designed for families as there aren’t necessarily a lot of things for kids but amenities are great.

Amazing experience! The service and hotel was impeccable! The different selection of pools around the resort was awesome to see and the spa treatment (facial and massage) was very relaxing. Morimoto's was amazing, the ribeye Wagyu, delicious!

Andaz Maui at Wailea Resort is a stunning and serene destination that offers a luxurious and peaceful island experience. The property is beautifully maintained, with lush landscaping and a relaxed, uncrowded atmosphere perfect for unwinding. Upon arrival, guests are greeted with thoughtful touches such as a traditional lei and necklace, complimentary bottled water, and a stylish tote bag—ideal for beach or poolside essentials. The resort features several beautiful pools, including a phenomenal adults-only pool that provides a quiet, upscale escape. Being right on the beach, it also offers seamless access to the ocean and breathtaking coastal scenery. Accommodations are modern and tranquil. Garden view rooms overlook a peaceful fountain, adding a soothing element to the overall ambiance. The resort also offers a convenient car service for transportation around the local area, and there’s a mall within walking distance with excellent dining options and boutique shops. Dining at the resort is a highlight, with fresh, flavorful cuisine served across a variety of on-site venues. Service is consistently outstanding—professional, welcoming, and attentive. The only minor downside is that the hot tub jets were not operational at the time of visit. Once addressed, it would only add to an already exceptional experience. Overall, Andaz Maui at Wailea Resort is an outstanding choice for anyone seeking comfort, elegance, and top-tier hospitality in Maui.