Andaz Maui at Wailea Resort

Great experience. Staff became like family. Very personal and caring. Fun environment for couples and families. Joey with valet became our best friend.

I had an item stolen from my room, so be careful! And they tried to blame it on me! What an awful hotel in so many ways. If you decide to stay there, make sure you lock things in the safe! The attitude of quite a few staff were horrible (what happened to the Hawaii hospitality and kindness?!). I will NEVER go back to this awful place!

I was not sure what to expect from this resort, which is on the smaller side for a property on Wailea Beach, with rooms that did not look terribly impressive from photos. I ended up being pleasantly surprised overall. The entry, which is lined with beautiful wood pillars, is dramatic and impressive. You see the ocean at the far end of the entry. The high-ceiling lobby has stunning ocean views and is large, bright, airy, and has an artsy aesthetic. Cool towels and a refreshingly tart lime drink were provided at check-in. We were upgraded to a partial ocean view room overlooking the adult pool. I liked this location, as it was quieter and more private than the rooms overlooking the main pool and lobby areas. Our room was better than expected, with very clever use of space, thoughtful additions for convenience (hooks near entry, lots of space to store things, large shower with excellent shower heads and water pressure. Extremely comfortable bed and pillows. Loved the room. The resort lacks the massive grounds that other resorts on Wailea Beach offer, and there was not much going on at the resort, which some prefer. The location is right at one end of the Wailea Beach Walk path, so we enjoyed walking the path each evening at sunset. It passes all the major resorts along the beach and ends at the Fairmont Kea Lani. A roundtrip is approximately 3 miles, very pleasant at sunset time. As Hyatt Globalists, we were treated well and enjoyed breakfast each morning at Ka’ana Cafe. I will write a separate review of that experience. In-Room dining staff were very friendly and accommodating, but the food was so-so. Thankful for Kamea, who granted us a late checkout. I don’t advise using the “Ohana Suite” (hospitality room). It needs a major mold/mildew remediation. The mildew odor was very strong and made me feel sick. Much better to hang out in the nice, clean lobby than in that suite. We would probably return again, because of the nice Globalist recognition and perks, and overall friendly service.

A last minute booking for a day pool pass, just to enjoy a day off, Jarrett was fantastic and provided amazing service in few pool areas. Then Hollie at the pool bar enhanced the experience with her knowledge, chat, charisma and suggestions. Pools were clean and beautiful. Food and & beverage was great including the lobster grilled cheese, cocktail shrimp and fish tacos. Then an incident happened, while I was walking done to the lower level, my sandal slipped and I injured myself, a employee came and helped me, nothing major just painful and unfortunate, and I didn't have too much to drink, now Sunday I am much better, but was the quick reaction and genuine care for guests, too bad I didn't get his name, also Jarrett helped, thank you very much. Working also in hospitality I understand service at every level, looks simple but not easy, until next time, thank you.

The worst service ever. Alarms going off at 3am with no apology. Beach setup staff that just sat there. Food service staff that harassed us when we sat a table too long.