Andaz Maui at Wailea Resort

Andaz Maui is such a lovely resort. The staff are TOP tier. So nice, so helpful and accommodating. The room we were in was great and eveything felt right in its place. The water bottles with water filling stations and the complimentary snacks are such a great touch when traveling with kids. Our room was a little loud in the evening but honestly it didn't effect our stay at all. I would recommend staying here to anyone I know or anyone who is on the fence. You won't be disappointed. It was genuinely a great start to our 10 year anniversary trip.

This was our families 2nd time staying at the Andaz. The last time we stayed back in 2022, we were lucky enough to get upgraded to a villa. This stay we stayed in a suite with a kitchenette, dining room table, couch, 2 bathrooms, a shower and a bed. However we asked for the couch to be a pull out bed which worked well. The hotel was extremely clean and well maintained. However we went the week before christmas and it PACKED with tiny babies and children. Other than that I really have no complaints. The pillows aren’t the best quality but the beds are very very clean. Compared to the other resorts nearby, i also have to say that the Andaz has the best pool facility in the area. The other hotels don’t even compare. The cleanliness of the pool decks and the beach is truly incredible. Had a great stay and look forward to being back soon!

We got a poolside suite with a private plunge pool! It was right across from the adults only pool which we loved. The location was perfect for us to walk to the private beach too. The staff was great from check in to check out. We especially enjoyed eating at Morimoto!! The food was excellent. The food at the lobby level cafe/gift shop was really good too! Lastly, I forgot that I answered a question on the pre-arrival form that asked if we were celebrating anything, which we were (birthday), and there was a box of chocolates, and a nice bottle of champagne with two flutes waiting for us in the room at check in! Niiiiiice. The only experience that wasn't a 10, was the dinner at the Ka'ana. They may have been understaffed, I don't know, but my beautiful scallops were undercooked, sadly, and the dishes were not really cohesive overall.

Fire alarm at midnight, I know that's probably not the hotel's issue, but after the alarm stops there are noises from the speakers last about 30 mins.

They did not keep my reservation. I was put in a significantly worse room than what I booked. They would not let me cancel and refund even after they gave away my reservation. The ground-floor rooms at this property are abysmal.