Andaz Maui at Wailea Resort

Andaz is not a premium resort and it is an average one at best. You won’t find bed bugs but shouldn’t expect much. You will be welcomed by a part time high school student with unhappy face and need to wait in line for 30 minutes to check in. If you have a situation like tsunami warning, you are basically on your own. You will need to fight for instant food in the market, which is quite the opposite from Four Seasons where they give boxed hotel food.

Our recent three-night stay at the Andaz Maui at Wailea Resort fell short of expectations for a hotel in this category. The staff members who worked as valet team and waiters and hosts at Ka’ana Kitchen and Feast at Mokapu delivered great service but the entire experience was inconsistently disappointing. The front desk staff greeted us with a business-like attitude instead of a warm reception the. We had reserved for two adults and two children yet the room arrived without full preparation because we had to assemble the children's bed ourselves. The resort maintained a policy to offer housekeeping services only every second day unless guests specifically requested otherwise which is not standard practice at other resorts in this category. The resort failed to deliver authentic hospitality along with inadequate attention to detail which are essential components of a high-end resort experience. The service and care we received at this beautiful location failed to meet the standard that the Andaz brand typically represents.

We had a fantastic stay at the Andaz Maui. The property is beautiful with stunning ocean views, multiple infinity pools, and direct beach access. No problems with getting lounge chairs by the pool every day. The service was excellent throughout our visit, and the atmosphere felt relaxed yet upscale. Great location in Wailea, close to great restaurants, shops, and walking paths. It was the perfect mix of luxury and comfort, and we’d absolutely stay again.

We had high expectations when we arrived at Andaz and they did not disappoint. Every staff member was welcoming and greeted us every time we saw them from the valet, bell staff, wait staff, etc. They went the extra mile and sent us a bottle of champagne to congratulate us on our honeymoon. Every onsite restaurant gave us a Congratulations sign with our desserts. We thoroughly enjoyed our stay and will be back in the future. I HIGHLY recommend doing the Chef Experience and getting breakfast at Ka'ana Kitchen and the massages at the spa. I also highly recommend working with Malorie (I think that was her name!) at the Concierge desk (Blue Hawaiian Activities). She was very knowledgeable and took her time with us.

Incredible stay! We initially checked into the Four Seasons. They gave us a room looking at the parking lot. Construction was present throughout, 30 minute wait times for breakfast. We said to hell with this and called the Andaz. Ocean front room and the General Manager Richard Elliot sent us a bottle of bubbly and a fruit plate to make up for The Four Seasons-pure class. Will only ever stay here in Maui for all our future trips!!