Andaz Maui at Wailea Resort

This was the best experience at a resort i have ever had. Location on a beach is facing west so nightly direct sunset views and beach time! It is such a luxurious, relaxed atmosphere and vibes. The rooms were incredibly clean and high funtioning. The shower was AMAZING. we had a balcony that was so clean. Beds were comfortable. Strong structure to the rooms because I could not hear anything going on in neighboring rooms or in the hallway. The service and staff incredibly helpful and kind. Everyone knew regarding the hotel and services no matter who you asked. Having an adult only pool was great and then having a 24/7 pool was also of great value to us. Sooo many amenities and activities that we didn't get bored with parts of the island's being closed due to hurricane nolo (haleakala and road to hana locations then lahania roads due to fire). This was one of the 3 resorts we stayed at during our honeymoon and it was the best! We did not want to leave. There was concern about possible bug we found in our room but customer service was helpful to solve this. We had a Guest of Honor giving us Globalist status and all the perks were above and beyond. The breakfast buffet was top 3 experience without a doubt. We are a traveling couple but this is somewhere we would consider coming back.

As a loyal World of Hyatt Globalist member, our stay at Andaz Maui at Wailea Resort was one of the most disappointing experiences across the entire Hyatt portfolio. A property marketing itself as a premier luxury resort should never subject guests to total operational failures and petty penny-pinching. Critical Valet Negligence & Withholding Rental Property: We entrusted our Avis rental Tesla to the valet team for EV charging. Upon checkout, the valet failed to return the car's OEM J1772 charging adapter. Later that evening, Security confirmed they had recovered the sole Avis adapter from the resort's EV charger. However, they refused to release or courier it, hiding behind a bureaucratic excuse that an arbitrary fleet sticker didn't match the current plate—willfully ignoring the obvious industry reality that airport rental fleets (Avis at OGG) constantly shuffle accessories across vehicles. Demanding that a guest make an uncompensated two-hour round trip at night or face hefty rental penalty fees is a total failure of basic bailee duty and customer care. Zero Housekeeping: Daily housekeeping was completely non-existent during our stay. For a resort commanding premium rates, coming back to an unserviced room, unmade beds, and empty amenities is entirely unacceptable. Nickel-and-Diming & Rigidity: • Breakfast Coffee Charge: Charging extra for basic coffee at breakfast is petty and offensive for a luxury brand. • Inflexible Checkout: An unyielding 12:00 PM checkout with zero meaningful elite recognition reinforces an attitude that prioritizes operational convenience over guest hospitality. If you are paying luxury resort rates, you expect seamless hospitality, basic room upkeep, and staff that protect your property. Andaz Maui delivered none of that. We will not be returning, and we strongly advise travelers—especially those driving rental vehicles—to look elsewhere on Maui.

From the valet to the front desk to pretty much everyone we encountered, we were treated exceptionally well. The front entrance / lobby area is gorgeous and has a tropical smell that was nice to walk into. The rooms were clean and our room (704) had a beautiful ocean view. The pools are comfortable and clean and there was plenty of seating options available. The beach had some prior storm damage, but was still accessible. Overall we had a great time.

My wife and I were debating staying at Andaz or Four Seasons, I would strongly recommend pay a bit more and go with the Four Seasons. Front desk is extremely not friendly, the room cleaning has a random schedule of 8am-4pm that would stop by to clean your room, feels like they are understaffed so if they do clean your room it’s not to well cause it seems like they are in a rush. I had some issues with our shower water, it would randomly have waves of boiling water, especially if you get sunburned… asked the front desk about it they told me someone will stop by but unfortunately no one did.

We had an overall wonderful time at the Andaz this year. We love the little Andaz Maui Onesie for our unborn child and the whale with the Andaz Maui hat. We would like to give a shoutout to team members that made our time at the Andaz exceptional: Aaron - breakfast Ka'ana Kitchen Kenji - breakfast Ka'ana Kitchen Chef Rhod - breakfast Ka' ana Kitchen Jeremy - Valet Chase - Lehua Lounge Our child has significant food allergies and the team was accommodating and helpful throughout our stay. Chef Rhod went above and beyond to prep food for Oliver(1.5yo) and we had full confidence in the team and their care with Oliver's allergies. We were upgraded to a Partial Ocean view room. It was standard and met expectations from photos we viewed before the trip. Engineer had to come to help fix some issues with the shower door and two of the sliding door were installing upside down and backward but these issues didn’t affect our stay. The room was clean, comfortable and surprisingly quiet for a room located next to the elevator. Check in was a breeze and the valet team were both prompt and friendly. You receive a welcome drink and a lei ( flower for females and kuki nut for males). Amenities were the same as our previous stay. They have activities throughout the day for guests which is nice for families and young kids. Our child loved being by the pool and we spent most of our time there. The beach front access and setups are a huge plus for this property. You can snorkel right off of the beach and see fish and sea turtles. Overall, we had another great experience at the Andaz Maui and will return again in the future.