Andaz Maui at Wailea Resort

Service at pool was not great. Our server acted like he was put out when we told him our food had a hair. Crazy for this caliber resort.

Amazing location, beautiful resort, lots of amenities and food options. Gluten friendly as well. Everyone working there was amazing, this is what truly made my trip. Had a wonderful experience. Beautiful sunsets

We had an incredible stay at the Andaz Maui while celebrating both our anniversary and our babymoon, and we would absolutely return. From the moment we arrived, the customer service stood out. A special thank you to **Hua** in valet, **Kamea** at the front desk, and **Nic** and **Aaron** at breakfast. Each of them made us feel genuinely welcomed, valued, and well taken care of throughout our stay. Their warmth and attentiveness truly elevated our experience. Breakfast at **Kaʻana Kitchen** was easily the highlight of our trip. We looked forward to it every morning. The food and service were 10/10—the variety was excellent, everything was fresh and flavorful, and the restaurant was very clean. We also celebrated our anniversary with dinner at Kaʻana Kitchen. While the dinner menu was smaller than we expected, our server gave fantastic recommendations, and every appetizer and entrée he suggested was excellent. My husband initially ordered the lemongrass chicken (which wasn't one of the recommended dishes) and found it to be too salty. The staff replaced it immediately without hesitation, and the new entrée was delicious. We really appreciated how quickly and professionally they handled it. The property itself is beautiful, peaceful, and incredibly well maintained. The pools, beach access, and overall atmosphere made it the perfect place to slow down and celebrate such a special season of life. As an expecting mom, I noticed several other couples enjoying babymoons as well, and it's easy to see why. The resort is relaxing, walkable, and has everything you need for a restful getaway. The location in Wailea is another huge plus. It's close to great restaurants and shopping, so it was easy to venture out for a meal while still returning to a quiet, luxurious retreat. Overall, this was a memorable stay with exceptional hospitality. Thank you again to Hua, Kamea, Nic, and Aaron for making our anniversary and babymoon so special. We can't wait to return!

Celebrated my son's 13th birthday at the Andaz. Zero complaints about the resort. Great location in the Wailea area. The atmoaphere of the whole resort was fa ily friendly and also gving that sexy and hip vibe. If kpyou're looking for a luxury resort that's great for families, couples, or anyone wanting an unforgettable Maui vacation, I highly recommend Andaz Maui. We made incredible memories here and can't wait to come back!

I'm currently staying at the Andaz and like to write reviews mid-vacation when the experience is still fresh. We booked through Costco Travel for a week. Pros: - Beautiful resort with plentiful and spacious public areas. The lobby is spectacular, with several semi-private lounging areas overlooking the balcony. It's peak season, but we've had no trouble finding seating at the pool and in general the resort feels active but not crowded. - The welcome is lovely and most of the staff are both friendly and helpful, especially with recommendations, pool chair setup, beach equipment, and the free shuttle. - The resort fee covers a ton of activities, some you have to sign up for in advance but many you don't. The hotel has a weekly schedule of activities (Sunday to Saturday) at the concierge desk that lists out the times for the cultural classes, fitness, live music, etc. - The breakfast is great - lots of variety and the setup (no guest cooking, i.e, a chef makes the waffles and pancakes instead of waiting in line at a sticky station to make your own) made it easy to get in quickly. We were in groups of 4+ and didn't wait more than 10 minutes for a table. - The spa is definitely worth it and priced similarly to full-service spas where I'm from, so it felt like a pretty good deal among all of the other resort markups. - Besides what's on property, the shuttle will take you within a 1-mile radius and there's plenty within a mile. It was also easy to get Ubers for the few things we planned further out. Cons: - We booked the basic room because the website didn't explain the difference between that room and the next level up, and it felt small for the per night price. The way the space is used in the bathroom (toilet and closet each in a separate room, plus a large shower) isn't bad, but it would be helpful if the website were clearer about room size --as a family we would've upgraded if it were clear we would get more space, not just a different view or bigger lanai. - Bugs that rhyme with coach. :-( I did a lot of research before booking about places with the best mitigation because I had a really bad experience on a prior vacation, so this was really disappointing and impacted my enjoyment, especially since I'm already strict about not eating in hotel rooms for fear of attracting bugs. (We had no open food in the room.) The front desk was responsive and scheduled housekeeping promptly, so I'm hopeful this was a fluke. The last 2 are *cons-ish because I think they're more about our personal preferences for travel rather than a reason to not stay here: - As first-time visitors, more clarity at check-in or in the welcome booklet you get with the room keys would've been helpful. As mentioned above, the staff were by and large helpful, but we had to ask about several things we would've preferred more proactive communication on (e.g., the fridge is in a hidden panel near the tv, the shade is controlled by a switch near the bed, there's a family lounge with a microwave, breakfast is walk-in so you don't need to use the QR code around the hotel, etc. - All of the upcharges and add-ons (like having to pay for certain mains on top of the $50/pp buffet fee) feel nickel-and-dimey after awhile, and it left a slightly sour taste in my mouth given that they weren't accompanied by the "above and beyond" I'm used to at luxury hotels. For example, one of our spa services had to be changed because a tech was sick and the options to reschedule didn't work with what we already had booked. In similar situations I've had, something has been offered for the inconvenience (e.g., a free-add-on, credit to the shop). I also named the special event we're here to celebrate when we booked the trip and wish that had been acknowledged in some way. Overall, I recommend Andaz and we are having a very good time. However, I was hoping for spectacular, so if I were to return to Maui I'd probably give my second-choice a shot.