Four Seasons Resort Maui at Wailea

Top of the line! Very beautiful property. Highly impressed. Bars were enjoyable. Rooms super clean. Food great. No complaints.

We stayed here with our kids for 4 nights on our way home from Japan. Overall the property is sprawling (not too big though) and beautiful. We were given newly redone rooms which were very nice. The rooms were big and finished out nicely, they had a dining area and living room. That all being said this did not feel like a four seasons, I would compare it more to a big brand hotel not a luxurious one. Also, the crowd was mixed between high and low. My little ones were disappointed that the hotel didn’t do anything special for the kids as they usually do at four seasons, like a stuffed animal or toy, and kids bath products. They always love the little four seasons surprises, here there were none. The property has an issue with birds. They were flying all over the breakfast restaurant and the pool area. The birds were brave and would swoop in and eat from the plates. This grossed me out big time. They were flying around the buffet too. The whole place is under renovation, so the gym and spa were temporary. But, we enjoyed playing pickle ball, We loved Ferraros, we went there 3 times. The breakfast at Duo was ok, definitely not incredible like we were expecting, and room service breakfast was worse. If we went to Maui, I would possibly stay here again but would know what to expect.

This is a mass tourist hotel, not an exclusive experience. Noisy, conveyerbelt experience. Was a great disappointment. The pool area is congested, breakfast is mediocre and rooms are out-of-date. The hotel unable to organize restaurants.

I've travelled all over the world staying at top resorts and this is still my favorite spot. Still paradise after all these years. I was here for my honeymoon in 1997 then again in 1999 and it's even better than ever. It was outdated for a while but now much better. The rooms look beautiful. Love the new sushi bar in the lobby, adult pool with swim up bar and lots of complimentary cabanas above the ocean and lower pools-nice touch. The service and staff were as always top notch-love how they call you by name everywhere.-nice touch. The food at the adult pool and Ferraro's was fantastic. Breakfast buffet was just ok. I had AX Platinum so got to check in early and check out late which was appreciated. Loved the keycard wristbands so never had to search for key. Only negative was the gym which was so hot I had to cut my workout short at 8:30 am. The old gym on the ground floor was the best in the world so I know its being renovated and this gym is temporary but not good-has to be a better option. Hopefully it will be done by end of June.

They filmed the first season of The White Lotus here. I knew that going in — figured it'd be a fun little flex, something to drop at dinner. What I did NOT expect was the resort committing to the bit. Because if you've seen the show, the whole premise is beautiful people having a quietly catastrophic time at a stunning resort where management is somehow always the actual problem. Reader: I lived it. On my birthday. The theme song should've been playing the whole time. Let's start there, since this was a birthday trip — the one occasion a year you'd assume a Four Seasons, the brand whose entire religion is "you should never have to ask," would just silently handle the details. Instead: check-in was extremely late. Fine, okay, I'm not going to torch the place over a slow front desk on its own. But THEN they put us in a room overlooking an active construction site. And the construction clocked in at 7am. Every. Single. Morning. Nothing says "happy birthday, valued guest" quite like a complimentary jackhammer alarm clock you didn't order and cannot snooze. I keep picturing whoever runs the room map looking at the one assignment that comes with a live demolition zone outside the window and going, "yeah — the birthday guy, give him that one." And before anyone tells me I'm being dramatic: they already KNEW. They knew about the noise. I know they knew because they apologized for it afterward, in writing, unprompted. So this wasn't a surprise to anyone except the guy paying Four Seasons rates specifically so he wouldn't have to be surprised. Now the gym, which deserves its own paragraph and arguably its own incident report. It is so hot in there it is borderline unusable. Not "a touch warm." Not "they forgot to crank the AC." Genuinely-cannot-train, shirt-stuck-to-your-back hot. And I want to be precise about how damning this is, because it's kind of my thing: I have used Four Seasons gyms all over the world, and this one is — hand on heart — the WORST I have ever set foot in. Dead last. Bottom of a very long list. How a property operating at this altitude lets a core amenity rot to that point and then just… shrugs at it, I will genuinely never understand. Here's my actual problem with the whole thing. The staff were great. Disarmingly great. Warm, switched-on, the kind of people who make you feel like a jerk for being annoyed because you can tell THEY would've fixed every bit of this in a heartbeat if anyone above them had let them. (I'd poach half of them on the spot.) But the people stop being the product the moment management keeps whiffing the basics — where you put a guest, the noise you already apologized for in advance, an amenity that flat-out does not work. That's the front-of-house doing five-star work to cover for a back-of-house that didn't bother to show up. And let me say something directly to my own people — the Lifetime Titaniums, the Ambassadors, anyone who lives and dies by their Marriott number and was eyeing this place as a points-be-damned splurge. Four Seasons doesn't even HAVE a loyalty program. No status to flash, no rewards line, no recognition, nothing — and that's fine, that's their whole model, you're paying for the name. But here's the stat that should stop you cold: I also stayed at the Ritz-Carlton up the coast on this same island, and that property had an actual, literal, lights-out POWER OUTAGE during my stay… and it was still a better experience than this place was on a normal day with the power fully on. Read that again. Four Seasons Wailea lost — to a Ritz in the middle of a blackout. So if you're a Marriott person debating whether to go off-brand for the splurge: don't. You're better off staying at the Ritz on this island, and that's me saying it after I gave the Ritz one star too. At normal-hotel money this is a bad week. At Four Seasons money, on a birthday, in the literal White Lotus hotel, it's not a miss — it's a choice somebody made. Several somebodies. The cast was lovely. The writing was tragic. One star, and I mean it with the full White Lotus theme playing behind me.