Four Seasons Resort Maui at Wailea

Overall, the hotel needs a lobby refresh and to retrain the staff , especially the front desk and all restaurant hostesses. Every single customer is made to wait before being seated. The restaurants are empty yet it is the policy to make you wait. This happened at every single dinner of which we had five on property. Overall, the service takes away from the beautiful view. The adult pool is way too small to accommodate everyone. We were there on a quiet week and still had to line up at 6:30am for chairs. All Of the chairs were completely reserved by 7am when the pool Opens. The food was excellent in all of the restaurants, it was simply a lack of training of the staff, at every turn, that took away from the overall experience.

It’s a beautiful hotel, but the service, including the front desk staff, is not up to the standards of a true five-star property. There was very little effort to accommodate a late check-out or adjust our dates due to the hurricane even though the hotel was not fully booked. I felt that the staff at the Fairmont right next door were much more attentive and accommodating. Very disappointing for the price…

WARNING: active construction site, and rooms away from it are apparently only for sale as extra cost ! Stayed August 2026. The resort is undergoing major works and we were told nothing — not at booking, not before arrival, not at check-in. Jackhammering ran from 9:00 to 17:30, in a wing that was left fully open and sold to guests as normal. There is no escaping it from the room. Here is what I find genuinely unacceptable. One hour before we raised the problem, we had been offered an ocean-view upgrade — for a substantial supplement. The moment we asked for a quiet room, at no extra cost, because of the noise (jackhammer!) , there was suddenly no availability at all. Rooms exist. They are sold to guests who will pay more; they are not offered to guests who complain. Management appeared to be discovering the issue as we described it, and had nothing to say about the rate — well over €1,500 a night. No alternative room, no adjustment, no meaningful apology. I ended up calling Booking.com myself, who cancelled our remaining nights . We left for another hotel. At this price ,on a Four Seasons status ,you are paying for peace and for a standard of care. We received neither. Before booking, ask in writing for the construction schedule — they will not volunteer it.

The four Seasons was spectacular! A beautiful hotel with amazing service.

Warm staff absolutely wonderful experience in every way. From the valets to the check in team to the experience team to the servers everyone is on the same mission to give guests the best experience possible. Warmth and caring from the entire staff from beginning to end. Beautiful renovated rooms. We had a great time. Highly reccomend.