Grand Wailea, A Waldorf Astoria Resort

The good - the grounds and pools are amazing and every staff member I interacted with was helpful and kind. The staff at the pool in particular made extra effort to learn my name and were great about checking in. The poolside drinks were great. Are they expensive? Yes. Is that unexpected or unusual for Hawaii? No. The food I had poolside was also good. The nightly turndown service was great, and while I had some bugs that were in my room (my fault, wanted to hear the ocean waves the first night and attracted critters), I didn’t have that issue any of the subsequent nights. The room itself was clean and my ocean view deluxe room had a fantastic view of the property. The concierge helped me to book a sunset cruise that helped meet my needs as I opted not to get a rental car this time and needed something with transport and also didn’t want to spend time going all the way to the harbor. Shout out to Kai Kanani for fitting the bill. The so-so - I do agree that so many of the big properties have a better welcome service with leis, juice, etc. The Marriott and four seasons are equally large properties and have a more welcoming arrival experience. With that said, the gentleman who checked me in was lovely and detail oriented. It is a very kid friendly resort. I found the adults only pool was a nice respite but I agree with reviews that you do have to get out early to get a chair with cover if you need protection from the sun. At one point there was a guy who brought his child into the adults only pool - I am assuming he either figured it out or told them they needed to get out, but per my point below, I think the pools could be staffed differently. There are pools with a lot of children, and if you’re looking for a fully zen environment with no kids, this isn’t it. I do think in general the pool side set up could be better. You have to find a spot to get towels and while I understand the property is massive, again, I think the Marriott and Four Seasons have a better pool side set up in this regard as they have dedicated pool chair towels and it’s much easier to get towels, etc. Overall, it was a great stat and the view from my room was amazing.

Gill checked us in and gave us an incredible room. He was incredibly accommodating, the hotel was beautiful and perfect location, great restaurants & staff. 5 star all the way!

We booked two connecting rooms for my family. It was a horrible and awful experience from the beginning. I am from NY and my family lives in Maui. I requested 2 rooms in the exclusive Napua Lounge. From the onset everyone was awful and rude to us. We stayed at rooms 9041 and 9040 and paid for each room $1600 from May 21 to 24. It was awful the whole time because they treated us with absolutely no amenities whatsoever. I would like for someone to get in touch with me as soon as possible. This was the worst experience.

Great staff amazing scenery and service

Worst resort I have ever stayed at. I left 2 days early, it was that bad. So many nice resorts to stay at on the island with amazing customer service, I’d advise you to look at different reviews and book elsewhere