Grand Wailea, A Waldorf Astoria Resort

The magic of an amazing resort is not only the beautiful beaches, pool, sunset or spas, the staff makes is shine brighter than the sun. Congratulations to the entire team for an amazing stay. The food and beverage team is top notch, from the great mornings greetings at Loulu, Maria, Angie, Margaret and Alma were always charming and showed consistently the Aloha spirit. Olivine Team, absolutely the Best, thank you. Humuhumunukunukuapua'a dinner was an experience with a breathtaking views. And Botero's team, what an fantastic place to finish the day. To the managers who I met: Niilo, Brooke, Loke, Oshun, Dawn and the culinary Team, A Big Thank You and to everyone behind the scenes, you are the best. JAponte

Amazing location and lovely hotel let down by avoidable and unacceptable issues: Room service food was a joke (delivered in take out bags with plastic cutlery). No option to self park so valet required at 75 a day. Room was dirty on checkin, blood on carpet, on towels and on bathroom floor. Asked to speak o the manager, was told they would call me back, they never bothered to call back.

What a beautiful resort. From check-in, to the pool, to the room itself, dining, lobby bar and everything in between was thoughtful and over the top. It's what you'd expect from a resort of this caliber. Everyone was kind. The room was beautiful with the best ocean view. Mike at Humu was an exceptional standout. He was kind, attentive, and over the top hospitable. He made our stay that much more memorable.

I am not here for vacation but instead a business trip. 1: you have no choice but to valet your car, it’s $75 a day ! The rooms are ok ish, my room had lovely boogers on the walls. The entire hotel basically is nickel and dining you. The hotel is located about 3 miles from what almost everyone knows now as solid poke (this is just an example). The poke at the hotel is $10 more, not from local sourced fish, and it’s smaller than food land poke . Ordered some tacos from nobu . Micro tacos , when given to me the shock was unreal , taste was 3 out of 10 . One 2 set of tacos and a single drink $110 ! You would think at almost $1200 a night (after fees) you have some type of like continental breakfast or even like fruit on a table - nope .. everything has a price . If you’re going to come to Maui this place is meant to just flex that you can afford such things. The staff is unreal, some are just down to earth, honest and like many of us just making a living. While some show clear signs that they are suffering from abuse by the customers. During my stay I have seen “life guards” sleeping .. as I walked by making loud comments to have them not even move , mouth open, dead hanging heads and one as I people watched slip off his perch while many kids and sun burnt people swim right on by.

All the reviews before of this property are accurate both the good and the bad. Property is beautiful and staff is amazing. All the perks you would expect from this level of hotel are non existent. You now have to rent chairs on the beach from the hotel at a rate of $150 a day $75 for half day, there is no service on the beach. Pool decks are crowded and do not have enough shade for all the chairs so it's a competition to get a good spot. You are so close to the chair next to you there is zero privacy (think last row of coach). Service is slow around the pool so be prepared to wait and still pay around $25 a cocktail plus tip. They do give some free chairs but you must be there as soon as the hut opens. They only have about 50 Tommy Bahama fold out chairs no umbrellas. Those must be returned by 3;30 and cannot be used on property only on the beach or offsite. Will go to Four Seasons next time for a true 5 star experience This is more of a 3/4 star property now. This was my 3rd visit to this hotel in a 15 year span. Much has changed since last visit.