Grand Wailea, A Waldorf Astoria Resort

This place is an absolute trainwreck. First, they tried telling us that they were upgrading our reservation to an ocean-view room - hi, yeah, you didn’t upgrade us, we PAID for that. Second, they stuck us in a handicapped room and tried to paint that as an upgrade. It was a truly disgusting room. The shower, which is more of a hose-down, had a nice amount of mold caked onto the curtain. Do you know how long it would have taken to grow this amount of mold? Gives you an idea of the standards here at the Grand Wailea. Wobbly old chipped up furniture. Everything feels very grimy here. After complaints, they upgraded our room, which was an upgrade for sure, but we no longer have the ocean view (that we paid for). This room didn’t have mold, but was still dirty. We had to have someone come up and clean it again. Are they even cleaning the rooms here? VILE. Honestly, it matches the exterior. When’s the last time anyone power washed outside? Fresh coat of paint anywhere? This place should be labeled as a “Chuck E Cheese Resort”, because the amount of screaming, coughing children is astounding. They don’t seem to hold them or their parents to any sort of behavioral standard here, either. If you want a stark comparison, walk next door the Four Seasons. Wow, that hotel is absolutely beautiful. I 100% regret not booking there, especially as the prices are relatively comparable. They really nickel and dime you for every single thing here, likely because they know you won’t be back and want to squeeze you for everything they can.

We haven’t arrived yet, but I just got off the phone with Rebecca at the concierge desk and have to give her 10/10 stars. She was kind, patient, and thoughtful in helping me plan out our meals and activities. Even more excited for our trip now, thanks to her!

My husband and I visited the Grand Wailea in Maui last week. We were celebrating my birthday as well as our 28th anniversary. We have been planning this trip for 28 years and I'll be honest, after all the terrible reviews, I was nervous. I live by Tripadvisor reviews and I was scared. With that said, I am completely BLOWN AWAY at how stunning this resort is! The staff was absolutely accommodating, super helpful and friendly, starting with Cathy at the front desk. My husband is a diamond Hilton member and without being asked, we were upgraded to an updated, absolutely stunning suite. It was not only beautiful, but clean and comfy. The views were breathtaking. The pools were so fun. The water was a comfortable temperature (this is important to me because I hate a cold pool). The slides and lazy river were fun! My favorite part was the grotto pool bar. It was fantastic and the food and drinks were very good. The restaurants were all amazing as well. My favorite one at the resort was Humuhumunukunukuapua'a. We were there for 5 nights and we really wish we could have stayed longer. I highly recommend! We went the first week of May and it was not crowded at all. Plenty of room at the beach and the pool and no problems at all getting chairs!

Service is non existent, do not expect anyone to remember you or to help you with bookings or what to do. food was poor and extremely expensive. Hotel is more about gouging you then offering a good experience about the only thing good about staying here is that the Four Seasons is next door

We had a great experience on a romantic trip here but saw tons of families too! The pool area is amazing with tons of slides and area for different ages too. We have to give a shout out to Michelle at the front desk who was incredibly kind to us and waved at us for the rest of our visit. We were in the club rooms which had exceptional happy hours (e.g. crab and lobster tarts were served one day). Rooms were well updated with great tubs. Note that food and drink are pricey on property but there are some local markets a 5 min walk away. Appreciated that this was even recommended by staff and they weren’t snooty about trying to push you to on property amenities only.