Grand Wailea, A Waldorf Astoria Resort

Revenue centric hotel. The best views are held by a nobu restaurant that is open only 4 hrs a day. That is cookoo. We stayed free on points and had generous credits from amex cards to help with high food costs and valet parking fees. Enjoyed the resort grounds. Its time to get some new mattresses and hilton should be more generous with room upgrades. They asked for $100/night extra for ocean view. Worth it sure, but on principle we the buyers have to decline that or else every hotel gm on planet earth will sell out to that approach.

We had the best family vacation here with our 7 and 9 year old. We did do a lot of exploring off property, but our kids loved the pool area so much that we always had to leave time for that. The Tarzan rope swing into the pool was a huge hit. And no lines!! Don’t plan to eat all your meals at the resort—I would stop at a grocery on the way in to get snacks and breakfast bars. But wow, what a nice property! Thank you to the young lady at valet who took the time to ask where we were headed and gave us a nice road map for the Road to Hana. We may not be able to afford to stay here again, but it was worth it at least once.

First of all, we are Hilton gold member. My family and I spent the last 4 days at this property and we didn't have a great experience as we expect from a 5 star hotel that chargers $1300 per night. We are frequent travelers. We have stayed at the fairmont and Marriott in the area and paid about the same price. However this property is the worst we ever had/ experience. Let's start with the valet which was our first negative impression/ experience. DENNIS at the valet is rude with zero manner and he lied to me. He told me I would get charged for valet fee regardless if I'm staying overnight or not. Remind you, they freaking charged $75 +tax per night. That's outrages!!! Almost double than fairmont or four season would charge. I have told by 3 different hotel staffs (1 valet and 2 front desks) that I wouldn't be charged if I don't park there overnight. I hope upper management would see this message and set DENNIS straight; also fixing his horrible attitude with zero smile. Everything in the property is extremely overpriced. Overpriced is 1 thing but not being worthy is the most important thing. The instruction on kiddo activities are so bad that we gave up trying. My family did like the pool especially the lazy river. The property is gorgeous and huge. But definitely need some painting to renew. We absolutely will NOT be back nor recommend this property to anyone. I would spend my money either four season or fairmont instead!!

Our stay at the Waldorf Astoria Grand Wailea in Maui was absolutely perfect. The resort is stunning, the service impeccable, and every detail made our anniversary trip unforgettable. A special thanks to Joseph at the front desk for his warmth and exceptional hospitality — he went above and beyond to make us feel special and even secured a beautiful upgraded oceanfront room. Truly a five-star experience from start to finish! 🌺✨

Our stay at the Napua Tower was absolutely amazing! The room was beautiful, with a stunning ocean view that took our breath away every morning. The entire team at Napua Club is super kind and helpful, making us feel welcome and pampered from the moment we arrived. I’d especially like to thank Arni for making our stay at Grand Wailea unforgettable. Her exceptional attention to detail ensured we experienced everything the hotel had to offer, and her dedication kept the club spotlessly clean and beautifully maintained. Arni went above and beyond by sharing thoughtful recommendations for exploring Maui, which truly enhanced our trip. Her warmth, professionalism, and hard work made all the difference—we are so grateful for her outstanding service! This is clearly our go-to place when traveling to Maui