Grand Wailea, A Waldorf Astoria Resort

Go anywhere else. You’ve been warned

3/5 Stars My partner and I stayed at Grand Wailea to celebrate our birthdays on June 18 and June 19, and unfortunately, the experience was disappointing. We informed the hotel in advance of our special occasion, but there was no acknowledgment or birthday amenity waiting in our room upon arrival. We were referred to the restaurants, and when a server learned it was our birthdays, the only recognition we received was a verbal congratulations. While we did not expect anything extravagant, many hotels and restaurants typically offer a small gesture such as a dessert, cake, or card for special occasions. We spent approximately $1,500 dining at the resort during our celebration, yet there was still no additional acknowledgment. For a luxury resort known for its hospitality, we expected a more personalized experience. Overall, the property is beautiful, but the lack of attention to our special occasion left us disappointed. Most likely they will write back only to apologize and nothing else.

Outdated and old, appliances not working, Disappointing. We thought it was great 15 years ago, not now

There is nothing “grand” about this resort, any more. We’ve stayed here multiple times and sadly it’s lost all its charm. We’re a family of six (four kids). We stayed in two connecting rooms. The good: the slides are fun (albeit VERY crowded) and Wailea Beach is a great location. The bad: the staff is rude (particularly at the pool/beach) they won’t give you towels for your family unless ever member of your family standing there; the pool area is beyond crowded; the rooms are filthy (bugs, cockroaches, hair from other guests/housekeeping left in the bathroom; The restaurant (Humuhumu) is also filthy with ants crawling all over the food; They will nickel and dime you for literally everything; no hospitality suite available to change in for late departure flights. Do yourself a favor and stay at the Ritz Carlton in Kapalua or if you want water slides, Aulani on Oahu.

From the moment we checked in at the front desk to the moment that we left, we got nothing but five star service it all started with our interaction of the front desk, team and the front office manager, Marina De Leon. We came back to Hawaii after staying at the aluani in December and by far our experience at the Grand Vilala was 10 stars compared to the other resort customer service is a key priority and location, location location. We cannot thank everyone at the grand wilela for making our trip such a memorable trip and we can’t wait to go back!!! thank you from the bottom of our hearts Mahalo.