Hotel Wailea

Highest level of service I’ve ever received at a hotel! The adults only boutique resort offers a serene relaxing property quietly tucked away on hill yet close enough to the action for those who want it. We used the complimentary car service often and were always welcomed back by hotel staff with a smile. House keeping went above and beyond to make sure our room was tidy, and they always found a way to not let us see when they were trying to access the room. The pool along with the staff were incredible , I can’t say enough great things- even before our arrival Shannan helped plan some excursions and on site bookings (thank you). Service at its finest!

I purchased their most expensive room with a view..$1500 per night. My room, the Celebration Ocean View needed to be completely repainted because of very noticeable large touch up spots in both livingroom and bedroom. My ocean view suite was interrupted with continuous traffic noise. My in room breakfasts were lukewarm and not tasty. My refreshments were not refilled by housekeeping as promised. Guest Services offered a $150 nightly to compensate for my more than warranted concerns. This is how Hotel Wailea handles a guest's who is unhappy with major issues that now result in negative reviews on this site and others.

One of the best hotel experiences I’ve ever had. Every encounter we had with hotel staff was extremely pleasant. Everyone was helpful and made us feel home away from home. The pool was amazing, the restaurants were incredible, and the overall atmosphere was unforgettable. My husband and I loved all the complimentary wellness classes and complimentary outrigger canoe tour. We also did the bike ride and luxe picnic. I highly recommend you take advantage of all the perks of the property. You won’t forget it. I also want to give a special thanks to the valet/drivers! They were all so nice and gave us some of the best advice on where to eat off the property. Thank you so much to everyone!

Everything was 10/10. I definitely rec renting a cabana and doing the lux beach picnic experience. I only have 2 complaints! 1. I believe servers should be informed when patrons are hotel residents to avoid unnecessary inconvenience. On the first night of our honeymoon, the hostess kindly asked for our room number and escorted us to our table. However, the server then requested to see our IDs, which required my husband to return to our villa to retrieve them. She also questioned my birthdate in a way that felt rude and unnecessary. The reservation was under my name, and as a 34-year-old physician, I was surprised and disappointed by the tone and nature of her questioning. Had the server been made aware that we were hotel guests, this situation—and the discomfort it caused at the start of our special evening—could have been avoided. 2.We had signed up for the Chef’s Garden Table to celebrate the last night of our honeymoon, but a few hours before our reservation, the hotel called to inform us that due to light showers, we would be seated elsewhere at The Restaurant. We had been expecting a special, private dining experience, but were instead seated in the same spot as our first night’s dinner at The Restaurant. While the food and service—especially from the chef and pastry chef—were outstanding (10/10), we were disappointed because we had been really looking forward to the privacy and unique atmosphere of the garden table experience.

This is an extraordinary place to stay on Maui. This place is incredible- the grounds, the suites; the service were the best of the best. The food in both the restaurants was extraordinarily delicious. It’s serene and impeccable. I couldn’t have been more satisfied with my stay, I only wish I stayed longer! I would highly recommend and can’t what to go back.