Hotel Wailea

From the time we arrived until we left, we couldn’t have asked for a more peaceful, wonderful experience! Our room was spacious with a beautiful view—wish we had planned on more than 3 nights! The car service was great for sunset trips to the beach, restaurants, and shopping excursions. The staff was most accommodating and really friendly. We will definitely return! Mahalo!

This is a phenomenal hotel. Everything is done with pride, beautiful grounds and facilities, the staff are awesome and the ratio of guests to property size is small. We asked how full they were and were shocked nearly full- the hotel pool only had a few other people and we didn’t really hear or see many other guests. If you want privacy, quiet and almost a feeling like you have your own hotel this is the place.

The staff at this hotel and its restaurants are absolutely top notch. Even with the unexpected hiccup during our visit, we felt appreciated and welcomed. Thanks so much, in no particular order, to Kai, Carlos, Angie, Shae, Karen, Nancy, Zoe, Lynn, Evan, Burt, Drea, Romel, Destin, Brianna, Star, Candlearia, Tiare, and all the other names I'm sorry I can't remember, but we appreciate you all. Thanks for looking after us on our anniversary. Meme & Javier.

We went to Maui to get away. I chose Hotel Wailea because; it is private, quiet and romantic. It has only spacious suites with glorious views. The food is gourmet the staff is incredibly nice and very efficient. No kids so it is quiet and peaceful.we loved our suite so much we only left the property once for lunch. Glorious views of Lanai and Kahoolawe meant we really felt the Hawaii magic. It was like a second honeymoon. It dosn’t get better than that!

The much vaunted Hotel Wailea had come strongly recommended by our travel agency but, unfortunately, felt like a bit of a fading star. Whilst the grounds are undoubtedly stunning, the Publicity department seem to be doing a better job than the on-site management. According to the Hotel Policy page on the website, daily resort fee included a champagne toast on arrival. When we enquired why this hadn’t been offered, we were advised it stopped in July. We suggested they might want to update their website. Similarly, the previously discussed complimentary in-room snacks appear to have also disappeared. The complimentary soda continues - for the time being. The king ocean view room felt sparse, tired and dated - worn leather coffee table and headboard, drawers that stuck and wouldn’t open/close and a tiled floor that quickly turned my white sports socks black. However, the real issue came with dining and beverage provision. The open seating pool area closes at 5pm and, after that, without reservations for either the Birdcage or Restaurant Wailea, there is no spontaneous or open seating dining/beverage facility. We enquired about pre-dinner cocktails before eating in their restaurant and were advised this would not be possible as the Birdcage was fully committed until after our dinner reservation started. It was suggested we could either enjoy cocktails in our room or make use of the house car service to visit another property for a drink before returning to the hotel for dinner. Really?! I fully appreciate the need to make dinner reservations in advance but having to plan days ahead for a drink or snack as an in house resident felt restrictive and disappointing. On the plus side, the staff were apologetic, helpful and agreed that we could end our stay early and find a property that more closely matched our desire for spontaneity and food/beverage that was less restrictive. Overall, the property feels like corners at being cut and some of the shine is wearing off what I’m sure was an exclusive and service driven resort.