Fairmont Orchid, Hawaii

The Fairmont was outstanding! Top line service! Everyone was very friendly and helpful! Loved the property, they take very good care of the grounds and the whole property! One person in particular stood out, Samson was very helpful! I can't say enough about this property!

The Fairmont Orchid certainly lives up to its 5-star rating. The service, staff and property are exceptional in every way starting with Mary Rose at the front desk and Resty at the valet stand. These two individuals impacted our stay in a very positive way.

Fairmont Hotels are always wonderful! But this was an very special experience with two of their staff members. One gentleman was Sampson who worked by the pools. He was so helpful informing me of special snorkeling places around the Fairmont beaches. Always smiling friendly and extremely personable! The second gentleman was Woody! He was located on the sandy beach area. How i came to meet him was while snorkeling a Trigger fish decided to nibble on my foot 3 times! I have never experienced a fish bite in all the years snorkeling the world. Woody took a look, cleaned the bit area applied antibiotic cream! Woody was also very sweet and so personable.. kiddo’s to the both of you!

I’m sharing the message I sent to the Fairmont Orchid after a lacklustre stay I had in February. What is truly disappointing is that nobody from the hotel took the time to respond to my email. We left there feeling so ripped off. If I can make one recommendation to future travellers: call ahead to see if there’s going to be a conference at the hotel. Hello, I’m reaching out to provide some feedback about our recent stay at the Orchid. We were there Feb. 9 - 16, and overall, it was quite disappointing. My husband and I had spent our honeymoon there years ago and were so excited to return. However, when we arrived at the hotel, we were greeted with “Are you with the conference?” Not a welcome lei, not a warm smile, simply “Are you with the conference?” And it carried on from there. We spent 7 nights at the Orchid, that we paid for ourselves (vs. the Mayo Clinic), and the entire time we bumped up against medical professionals and sales people who were onsite for a conference. Had I known this would be the case, we would have stayed elsewhere. Not once did we feel “special” on this trip. To be honest, the highlights were the moments we spent at neighbouring properties for lunch and dinner. 100% of the times we called down to have our valeted car brought up for us, the communication broke down along the way and we’d have to ask again at the bell desk. The elevator and water refill station by our room were out of service the entire time. We never had anyone reach out to us during our stay to see how we were doing. Seriously, what has happened to the service at your hotel?? We travelled from Canada, spent Canadian dollars (have you checked the exchange rate?) and felt completely ignored the entire time. We frequently visit the Canadian Fairmonts: The Royal York, the Banff Springs, the Laurier, the Empress, the Chateau Lake Louise, and it’s always a special experience. We expected so much more from the Orchid!

Amazing time at the Fairmont Orchid. Traveled as a family with two young kids and we had the best time. The service at the Fairmont is top notch. The Gold Floor team, especially Samuel is outstanding, one of a kind. Danette on the Gold Floor also was so kind and so nice. Sampson in recreation, went above and beyond daily for us. He was so friendly, always willing to help and very insightful. Sampson also told us about the pass that it was on bogo, no one else told us that. He checked in on us multiple times a day. Our rooms on the Gold Floor had amazing views, the rooms were very clean and the noise level by the elevator was not an issue at all, they were so quiet. All of the amenities of the Fairmont were wonderful, with the restaurants and food as well being exceptional. The location you can not beat, it's in a great spot and easy to walk from rooms to pool and ocean. The value of the hotel and how friendly everyone truly is so amazing. The atmosphere is great for kids, families, couples and large groups-they work with everyone and make it so special for each person. The beach area is great for kids, with it not being overly wavy. We can't wait to come back and visit again very soon.