Fairmont Orchid, Hawaii

Multiple reasons. Yvette at the bar at the sushi lounge kick me out because she said there were strict liquor license laws in Hawaii so I could not be a single person sitting at the lounge. Additionally, the pool bar cocktails had limes that were two or three days old.We also asked MJ if he could help us out with some shade and he said there were no umbrellas available. Really shocked. Fairmont Sf are known for their hospitality and going above and beyond. This was not the case.

Unbelievable service and was helped along the way by everyone. If something wasn’t quite right in all parts of the visit it was quickly remedied. Pua at front desk was most helpful Jessi chef was great. All the staff at beach and pool. The property was 5 star all the way.

Such a beautiful resort!! Staff are so friendly and welcoming! Travelling by myself but feel so comfortable and relaxed!

We haven’t been to the Big Island in a very long time. We decided to change it up a bit and come to the Fairmont after having been to other properties on other islands over the years. We were very happy with the results. It is not a large property as some of the other hotels go but what they offer is of good quality and befitting a luxury establishment. Accommodations are comfortable and while I do see areas that could stand to be updated, there is nothing glaring that would keep me away. One thing I’m always wary about in these types of establishments is the tendency to be “too stuffy” or the opposite “too much of a party central”. The Fairmont was neither of these. What it offers is a peaceful place to relax.

Amazing stay. Fairmont Orchid is our new favorite hotel in Hawaii. The sprawling property is beautiful, the service is excellent (especially Iryne at the Hale Kai restaurant who remembered us and our drink orders the second time we dined there), the beach is the perfect crescent cove, the snorkeling was fabulous and better than Tunnels (wonderful to see reefs with new growth and amazing fish - they have one hour free snorkel rentals per day per guest), the pool was not crowded (the 6 of us walked up to the pool and found multiple options of lounges together at any time of day - unheard of when we were in Maui & Kauai), and the rooms were beautiful (thank you Fairmont for the free upgrade). This vacation was truly relaxing. We are already planning our next trip back within the next year.