Fairmont Orchid, Hawaii

I recently stayed at the Fairmont Orchid Gold, and to be completely honest, the experience was underwhelming and absolutely not worth the price tag. I paid over $1,000 per night expecting something luxurious, unique, and memorable, but what I got instead felt like a very standard hotel stay dressed up with fancy marketing. The rooms are extremely basic. They advertise them as renovated, but in reality, there’s nothing impressive or high-end about them. They look and feel average – certainly not the kind of design, comfort, or luxury one would expect at this price point. For the cost of staying here, you’d expect something outstanding, but instead it felt like a generic hotel room that could easily be found at a fraction of the price elsewhere. Service is another disappointment. For a property that brands itself as a world-class resort, the overall service from staff was far from attentive or polished. Most employees seemed indifferent and not particularly interested in creating a great guest experience. It didn’t feel welcoming, and at times, it felt like guests were more of a burden than a priority. The only bright spot in my stay was Laura at the Gold Front Desk. She was absolutely fantastic – friendly, helpful, and genuinely caring. Unfortunately, one incredible employee does not make up for the lackluster experience provided by the hotel as a whole. With the amount of money guests are spending here, excellence should be consistent across the board, not the rare exception. In the end, the Fairmont Orchid Gold is a nice enough property, but it is nowhere near what it claims to be. It’s marketed as one of the best and most beautiful resorts in Hawaii, but it simply doesn’t live up to that reputation. If you’re looking for real luxury, attentive service, and value for your money, I would strongly recommend looking elsewhere. This was a huge letdown, and I left feeling like I wasted a lot of money on an experience that didn’t even come close to what was promised.

Hotel is amazing. Property is amazing. Staff is incredibly friendly and goes above and beyond to exceed expectations. Just stayed 8 nights with my family and we all loved it and are so happy we chose this hotel.

Lovely facility with genuine hospitality and beauty beyond compare. Two reasons why I left only 4 stars instead of 5. They had the stereotypical resort food which is overpriced and not very good. BUT the servers and all hotel and restaurant personnel were lovely and genuine. The second reason for 4 stars and not 5 was the broken elevator for our wing of hotel the whole five days we were there. I guess it was good to get half of my steps in every time we went to breakfast or our car. But some days, after scuba swims on their perfect bay, we were plain exhausted. It really was a bummer. It was just so relaxing there. They define hospitality at Fairmont.

We paid $ 747.00 per night thru hotel and we were located where we could feel the vibration from working on elevator. We even paid to upgrade to ocean view. Why put people in building with work going on. My son and family were 2 doors down from elevator, incredible that after paying a premium to be put there. He requested a new room and over 2hrs later they were moved. So check when check in if any work being done!

Our stay at the Fairmont Orchid was incredible! It’s a beautiful and peaceful hotel. No loud music and just the sounds of nature around you. The manager, Rose Ruehs, personally went out of her way to accommodate us when an issue arose, and made sure our stay was wonderful. Thank you!