Hotel Bristol, a Luxury Collection Hotel, Warsaw

Disappointing!!! Check in guaranteed from 15:00, I arrived at castle on time, my room was still not ready, I waited ONE HOUR AND A HALF!!!! To get to my room….!!!!! I had a room at the 7th floor nr 707, because the rooms can be connected between themselves I could hear literally everything from the next door room. My room supposed to be “with a view” u fortunately the window was totally frozen, so I couldn’t see almost anything. The spa is also disappointing, little pool occupied by a family for hours, little sauna and little hammam. That’s all. I also decided to have a breakfast in my room. My breakfast was included in the price of the room, so I just had to pay 50pln extra for the room service. BUT!!! half of the things that I ordered never arrived!!! No eggs, no pancakes… they basically brought what they wanted!!! But the biggest absurd happened around 9am, when I was getting ready for my day… the staff knocked the door to check the mini bar consumptions!!! Wtf??? Really? I kindly said to the guy that I’m actually preparing myself and have no time now to let him in, plus I’m leaving today, so I don’t need any re-filling of the minibar. And he replied - that’s exactly why I came to check your minibar - because you are leaving…..!!!! What the hell??? They delay your check in of 1:30 hours, they don’t offer anything special, you hear your neighbor from the next door room, they don’t provide the right breakfast PLUS THEY DISTURB YOU IN THE KORNING WHILE YOURE IN THE RUSH TO CHECK IF YOU CONSIMED SOMETHING FROM THE MINIBAR AS IF YOU WERE A CRIMINAL!!!!!! Never more!!!!

December friday 3pm arrival booked classic queen and used a SNA, received an unbelievable 5x category upgrade to King Grand Suite top floor 7th with dormer windows facing street. Take the old-fashioned elevator in lobby seating area. Room huge and spotless 1 and 1/2 bathrooms the doors between main rooms with the glass panes are timeless. Hotel has fancy evening turndown service. We received bottle of champagne for wedding anniversary which was unexpected. Breakfast next morning, come hungry its impressive and service is great. Plenty of restaurants nearby, this is an outstanding 5-star hotel I wouldn’t hesitate to recommend it to anyone.

Having stayed around 80 nights in 2025 on business and stayed in several rooms, can say this is my preferred hotel in Warsaw. Close to the old town walking or a 30 minute walk to the business centre this is a great location. Rooms are large and comfortable, breakfast restaurant is lovely and reception staff super helpful. Small pool and sauna are nice for cold days and in house restaurant nice food if wanting to avoid town crowds. Of all the Warsaw hotels I have tried this is the best. As a BonVoy member some nice benefits also. Give it a try !

We stayed at Hotel Bristol for one night during our holiday in Poland, and it was an absolutely wonderful experience from start to finish. From the moment we arrived, the reception and entire staff made us feel genuinely welcomed. The check-in process was smooth and pleasant, and the level of hospitality throughout our stay was exceptional. The room was fantastic—beautifully appointed, extremely comfortable, and impeccably clean. Breakfast was delicious with an excellent selection, and the spa and drink facilities were truly outstanding, adding a touch of indulgence to our stay. The hotel itself was stunning, especially with the festive Christmas decorations, which created a warm and elegant atmosphere. We were especially touched by the thoughtful gestures—bringing us extra water, wine, and fruits—which really reflected the staff’s attention to detail and care for their guests. A special thank you to Peter, who assisted us during check-in and was incredibly supportive and kind throughout our stay. His professionalism and warmth made a real difference. I strongly recommend Hotel Bristol as one of the top luxury hotels in Warsaw, and we would happily stay here again.

Totally incompetent sales and dining teams that are not capable to guarantee the dinner reservation for the hotel guests