Nobu Hotel Warsaw

The only reason this hotel isn’t getting a ONE Star review is due to the front desk employee named Adrian. He was the one employee that was helpful. This hotel is not a 5 star hotel. ÀC Didnt work and our room was 24 plus degrees when we checked in at 5 PM. 2 calls and finally a walk down to reception to try to get it resolved. We left for a walking tour at 630 and dinner and 4 hours later we come back to NO fix. Plus the Shower gel was empty. Half a roll of toilet tissue. Both when we checked in which is a housekeeping issue. Not even a full roll I might add. The now it’s close to midnight. Hot room, no shower gel and running out of TP. Nobu restaurant messed up the dinner bill, twice. The food was good but so overpriced it was laughable. The music is blaring techno and we are pretty certain the table next to us was a man with an escort-prostitute. We couldn’t wait to leave. We travel frequently. We’re in our 60s and United 1K - for some context. We are experienced travelers and I try not to leave bad reviews but this stay was so bad I opted to share our experience. The good - comfy bed and pillows and great water pressure. Can’t think of much else. We expected so much more from Nobu. Such a huge disappointment.

Very pretty hotel in good location but brought down by poor service from one particular front desk employee. When we arrived after midnight and left early in the morning my wife and I had the same employee who refused to explain anything she was doing. She refused to give my wife a key to our room and only gave me one, she refused to let me see the receipt upon checkout despite the fact that I wasn't sure if a discount had been applied, and she also didn't give any information about breakfast times, spa times/availability, and fitness center location. Overall, we had a nice time despite the service but we expected more from such an expensive hotel.

Sleek design, inspiring spaces, fine details throughout, amazing breakfast. Sauna is a refreshing break. Neighborhood is quiet and dotted with bars, bakeries and restaurants.

This is the first time in my life I’ve seen a 5-star hotel without parking. When you wake up at 6 a.m., drive across the country, spend the entire day in the office, the last thing you want is to figure out where to park your huge SUV in downtown Warsaw during rush hour. It created an unforgettable negative experience more comparable to a hostel than a premium hotel. On top of that, I found it quite strange that I even had to ask for a bottle of water in the room.

Loved it! Nice breakfast, dinner and personal was really friendly.