The Dupont Circle

Nice hotel, very clean and aesthetic. No personal fridge in room and no ice machine on floors. I waited over an hour for ice to be delivered to the room.

Offers exceptional blend of modern luxury and classic charm. The location in Dupont Circle makes it ideal and the staff is attentive and professional.

I have stayed at the DuPont Circle Hotel before and return because of the location, which is a block and a half from the Metro station, the excellent food and beverage selection in the hotel as well as surrounding it, the room quality - great beds, heated bathroom floors, a good fitness room with quality equipment, weights, water, and snacks, and excellent service.

This was my second stay here and I was looking forward to it since I didn’t think my previous one-night stay was bad. Unfortunately this visit was nothing like the first. My room was a corner room squeezed across from another at the end of the hall and it felt like an afterthought. The first thing I noticed is the yellowing on the shower wall, and the generally unclean looking shower floor and bottom corners. After check-in I had to go out for a dinner reservation, but when I got back and looked around, I felt really uncomfortable and went to the front desk. I mentioned the two holes in my bedding and the shower. The woman staffing the front desk said the only other room available was on the second floor, and unless my hearing is bad, she said it wasn’t as nice as the rooms on the sixth floor. I even asked about the comment and thought she confirmed that the lower floor rooms generally were not as nice. I said I’d just stay where I was. She offered to send someone up with sheets or to make the bed; I can’t recall. I said that the shower was my main concern and she said she could send someone up to clean it again as long as I did not put the do not disturb sign up. I agreed to that I went back to my room. I didn’t see the do not disturb sign anyway to use. I was a little confused because a few minutes later someone from housekeeping knocked on the door and he handed me some sheets. It also sounded like he said “have fun,” (not in a mean way) but I could be wrong, anyway, he left. At this point, I called Capital One travel since that is what my spouse booked my room through. I wanted to let them know about the quality of the room, but because my husband booked it and my name was not on the reservation they were having some trouble taking my information and I gave up on that for the time being. My husband called the hotel, and the front desk subsequently called me back. The woman who called said we’d had a misunderstanding. She mentioned the second floor room again with no mention of it not being as nice this time, and offered to come up to talk with me and to help me with the sheets. I appreciated the gesture, but it felt weird and also didn’t feel genuine. I’m not sure why I would be making the bed myself, and I wasn’t even sure why the sheets were sent up because I was more concerned about the shower which no one came for. She said something about the next time I stay I could get a complementary upgrade. I was too tired to deal with any of it, so I just thanked her but there’s no way I would ever come back here again. There was also an offer for me to use some of the breakfast credit this evening on room service, I think. It was hard to keep track of what she was saying, and I’d already been out, so there was nothing I needed through room service. My husband was able to talk to Capital One Travel and the hotel again and we are getting some, but not all of the money back. As I went to bed I saw that one of the pillows did have a small hair on it, which was not mine because I hadn’t used the pillows yet nor had I laid on the bed yet. I also saw a hair on the sheets that were brought up. Overall, it definitely doesn’t feel like luxury — the room could use a better scrubbing. Linens shouldn’t have any hair on them. The mirror is dusty. The lobby also didn’t smell good upon entry.

My favorite hotel in DC. You can't do better. Great bar and food. Super clean rooms. Warm staff. Not too stuffy or too hip.