Fairmont Washington DC, Georgetown

Fairmont. THANK YOU! Thanks for allowing this frazzled college mom with a full car load of dorm items to have a very seamless 1 night experience. Thank you for allowing my son who flew in ahead of me to check in early too. Please acknowledge your bell person- Adem. He is the absolute kindest and most helpful person on this planet earth!!! Your hospitality all around makes me keep coming back. Fairmont DC is a special place!!

We stayed at the Fairmont Washington and had a wonderful time. Before our arrival, Ian Fraser had already been very helpful by making sure our suite and connecting room were ready, and even arranging an upgrade to an Ambassador Suite. When we arrived, Mr. Hunykey welcomed us warmly and the suite he gave us was beautiful and very comfortable, especially the bed. A nice surprise came from Mr. Mark Huntley, the General Manager, who kindly upgraded us again to a Superior Suite. This made our stay even more special. The Fairmont Gold Lounge was closed for maintenance, but the alternative offered at the bar worked perfectly for us. Breakfast in the Juniper restaurant was varied and tasty, and we enjoyed the complimentary appetizers in the Loggia Lounge every evening. The gym was huge and very well equipped. The location is quiet but still close to the main things to see in Washington. A big thank you to Mark Huntley, Ian Fraser, Patricia Carré, Aaron Banks, and Mr. Hunykey for their kindness and professionalism. You all made our stay memorable.

We stayed at Fairmont in early June and as usual had a wonderful stay from start to finish. On arrival we were checked in swiftly and kindly upgraded, then given a complimentary cocktail to start our weekend. From front desk staff to food and beverage, everybody was so friendly. Spacious clean room with lots of natural sunlight, plus nightly turn down. A special mention for Eric the chief concierge, he gave us great tips on the city and booked all our restaurant reservations which were excellent. Thanks again Eric. If we are back in DC, we will only stay at Fairmont.

Definitely not a 5* hotel! Lobby is beautiful, but the rooms are so dated and honestly, not that clean. My room had tape on the walls and water was left in the ice holder. So things were not cleaned properly or turned over properly. I had a short stay so it was not worth telling the front desk. Room service was fast and came in 5 minutes, but the club sandwich wasn't that great. Overall it was okay for a short business stay, but I wouldn't be back to this hotel.

Despite the score, there were many positives of our stay and the score is more a reflection of service from the hotel, not individuals we spoke with. Good points Clean nice room Comfortable beds Nice toiletries Fantastic breakfast and service (ignore the negative reviews) Located in nice area, easy 10 minutes walk to Georgetown and about 30 minutes to White House Nice meal in Courtyard restaurant/bar All staff were very polite and friendly Bad points USB charging points in room - very few actually work, which is especially not great after a long flight to awake to a flat battery Dogs! As a dog owner I had no issues with staying in a dog friendly hotel, however the room opposite had a dog that barked at all hours day/night, presumably it was left in the room without its owner. This went on for the first 24 hours but ceased after speaking to front desk, or they checked out? Unknown charge made to my credit card after checkout. I spoke with the front desk a few minutes before checkout and agreed statements for both rooms, but after checkout had a charge of nearly $100 to my credit card (and complete - it’s not pending). Despite contacting the hotel by email (reservations, front desk and manager), I’m yet to get a response.