Fairmont Washington DC, Georgetown

While in town for a wedding, we had a lovely three night stay at the Fairmont Hotel in Washington DC! Upon entering the welcoming lobby, we were warmly greeted by the front desk staff, who were efficient and very friendly. Our room was spacious and very nice, with a really comfortable bed. I also used the adjoining gym, which was large and well equipped, and ate breakfast in the hotel restaurant. The house made granola is not to be missed! In fact, our server told us that the honey in the granola was made by bees which were kept on the roof of the hotel. Everything was great, but I really wanted to point out what took our stay to another level... the service. Everyone, from the front desk, housekeeping, restaurant staff, and concierge were very professional and went above and beyond to make us feel welcome. Thanks for a great stay... I would definitely return to the Fairmont on my next trip to DC.

We thoroughly enjoyed our Four Night stay at this magnificent hotel. From the we arrived the staff were attentive, friendly and efficient. The room was spacious and very comfortable. The Hotel and Restaurant were also very good. The Hotel is in a great location with walking Access to Bars and Restaurants. The many sights of the City are also easily accessoble

The hotel was fine but we ordered 2 Lobster Roll sandwiches for $34 each and there was very very little lobster involved. Less then 2 oz per sandwich for sure We had Lobster Roll sandwiches many times elsewhere that cost under $20 that literally had 4 times as much lobster First time in many many stays at the Fairmont that they really disappointed

Asthmatics/MCS and allergy sufferers - BEWARE! Overpowering strong scent in lobby that has made me sick from the moment we arrived. My husband asked if it could be toned down but that was a negative reply. On researching I found that it’s Fairmont’s signature scent, manufactured for them in conjunction with another company Not all the USA Fairmont locations use it, it’s by choice. I’m allergic to just about every ingredient in it. In today’s age, it’s beyond my understanding why they’d pick such a strong scent, rather than something very subtle. It is nauseating and can actually be smelled when sitting outside in Juniper, their restaurant, when the door is opened and you’re well over 6 feet away. I have not been able to sit in the lobby and during a hot and humid few September days, spending so much to stay here for a vacation, this is not hitting us well. One size does not fit all. Fairmont should know this when it comes to people’s health concerns. Other luxury hotels use much subtler scents that aren’t even noticeable. It’s our first time treating ourselves to such a luxury as staying in a Fairmont hotel. Unfortunately it will be our last because of their insensitive choices. I hope this review helps others who suffer with these health issues to avoid going through this. A waste of money - actually paying to suffer on vacation. Not happy.

We stayed one night at the Fairmont in Georgetown (D.C.) and were disappointed with the quality of the room and the quality of the staff. There were four major issues we encountered, which is really quite a surprise in light of being at the hotel for less than 20 hours. (1) It took more than 10 minutes for the front desk clerk to check us in, and she was unable to the complete the process. The big holdup was the credit card scanner that would not recognize our credit cards, despite multiple attempts to swipe, insert, etc. We concluded that the technology glitz was with the Fairmont because 30 minutes after checking in we used one of the failed credit cards at a local museum. The front desk staff member at the Fairmont seemed overwhelmed and wasn't trained in how to manage such an occurrence. (2) The thermostat didn't allow us to turn the temperature up by one degree from 72 to 73. We had to make multiple phone calls and eventually maintenance staff tweaked a setting in their computer to allow us to adjust our temperature. Again, another 10 minute consumption of time that seemed entirely unnecessary. (3) The electrical outlet on the nightstand desk lamp was broken, so instead of waking to a fully charged mobile phone I awoke to a completely drained mobile phone. Luckily we had about 90 minutes to recover before needing to leave for our flight (should have printed our boarding passes the night before as a backup!). (4) Despite paying for a "Signature Room" upgrade that was advertised as fully remodeled, the bathroom wallpaper was filthy and damaged. The experience at the Fairmont did not feel like a $400 a night experience. At checkout the staff member gave us a $100 discount, but I'm left feeling like each of these problems should have never taken place. I offered to share my experience with the manager on site, Joe, but the staff at checkout declined this. I debated whether to go with my Fairmont reservation or my reservation at the nearby Canal House. While Canal House reviewers note the rooms are small, maybe we should have given it a shot anyways!