Hyatt Regency Washington on Capitol Hill

Perfect location for visiting the city. The lobby was under construction, but the service more than made up for the inconvenience. All staff were very friendly and helpful, especially Megan at the front desk. I’m excited to come back when the renovations are complete.

They are under construction but we stayed in one of the new rooms. It was beautiful and clean. The front staff was so accommodating as we came right from the train. They provided snacks and water since my kids were hot from walking. Room service was hard to get through to, maybe from the construction. But the bartender working the grill was nice when I walked there to order food. Close to train and quick uber to National field. Highly recommend.

I made a last minute reservation for a one-day meeting at a Federal Agency nearby. The staff was excellent dealing with my requests and many questions and only minutes from Washington Reagan.

We stayed at the Hyatt Regency Washington on Capitol Hill on August 2nd and had such a great experience thanks to Mohamed at the front desk. The hotel had some trouble finding my reservation since I had booked through my credit card’s travel site, but Mohamed was incredibly patient and professional. He worked through the issue quickly made sure everything was taken care of and even gave me an upgrade. The hotel has just been renovated, and my room was modern, comfortable, and spotlessly clean. The location is excellent - just steps from Capitol Hill and with within easy walking distance of many attractions. Mohamed’s kindness, professionalism, and problem-solving skills truly made my stay special. Thank you, Mohamed, for going above and beyond!

From the time we checked in until the day we checked out (six days), every single person working there greeted us with a smile and a salutation, no matter the time of day or where we encountered them. From the doorman to the cleaning staff, the people working in the stores and restaurants, all were pleasant and professional and really seemed to enjoy their jobs, making our stay a delightful experience. But for service above and beyond the call of duty, I have to give a shout out to Gloria Logan and Mika Powell, who tracked down my glasses I left behind and made sure that they found them and sent them on their way back to me. For their diligence and perseverance I can't thank them enough and would appreciate management recognizing their efforts, since it's behavior like theirs which will keep us coming back to this hotel. I worked my way through college as a desk clerk, and I know how thankless the job can be at times, so I hope you let them know how much I admire their dedication to their jobs, and how they contribute to the excellent reputation of your hotel.