InterContinental Washington DC - The Wharf

We always receive exemplary service here from staff. Front desk check in was a breeze, the ambassador upgrade was handled perfectly well as we had booked a balcony room on purpose so appreciate them waiting to speak to us before the upgrade. Alex went above and beyond to take care of us and greatly appreciate her! Valet and doormen are friendly, always greeting and saying enjoy/have a nice day. I wish we could clone her and be the only front desk agent at every property!! While packing up, they asked if there was anything else they could help with. Aidan the bellman was super professional and courteous. Check out was a little challenging as they were not able to correctly apply my ambassador free weekend night. Took a few tries and about 10 minutes to get it right. While not concierge's fault directly, I should have asked for the local benefits at the time of check in. I wasn't able to get the ben and jerry's coupons on time to use before we left but Shujaat did make it up to us by providing 2 drink tickets that we were able to use before leaving. Appreciate his ability to ensure we were accommodated.

We had a wonderful experience at the InterContinental at the Wharf. We had a beautiful room with a view. We had our choice of several breakfast offerings. All were delicious. Service at the restaurant was friendly and efficient. Front desk staff was welcoming. The concierge, Shujatt Khan, was a huge part of making our trip a great one as he arranged for cars and difficult to get reservations at great restaurants. I had the pleasure of working with him before our arrival and during our stay. I would recommend the hotel highly and hope to visit again.

Such a lovely hotel! Modern, chic, yet with a warm atmosphere. The service was impeccable - the staff was so welcoming, helpful, and amenable. The rooms and bathroom were great with unique views off the enclosed balcony of both the river and the capitol, and the rooftop pool with views of the Potomac was fabulous. Staying on the wharf really makes a trip to DC a nice combination of waterside vacation and historical city vacation. Fantastic hotel manager and concierge staff, too!

The hotel personnel was really good ST the concierge was fabulous he always greeted us by. Our name was very eager to help us with everything and anything we needed did not lose patience with us and alwayshad a smile on his face, also Aidan doorman was absolutely wonderful as well always had a smile. Answer our questions about restaurants, and told us about things to do in the area. He was very, very, sweet.

Lots of excellent restaurants nearby. The staff at the hotel is really nice and friendly. They are always trying to make your stay more enjoyable.