The Normandy Hotel

This hotel was the prefect place for us to stay. Staff were very friendly and accommodating. We loved the wine and cheese hour where we could unwind after the day.

4th of July weekend was a tough weekend, flights delayed and cancelled . We made it there I understand I didn’t make it the day I booked the hotel . Front desk informed me that since I didn’t show up the first day, so the whole booking was cancelled . I will be charged a no-show . Front desk informed me that they only charged me for the first day, and since I charged through Expedia, I can contact them to get some type of partial refund because the hotel said they only charge me for the first day. They made me feel they were understanding and confident I will get some type of reimbursement so I re-booked the place for remaining days but booked Churchill hotel first night. I contacted Expedia and Expedia informed me that they denied my request so I felt misleads and lied to . :/ Just be honest I didn’t have to find out from Expedia hotel denied me

I initially chose the Normandy primarily because of the location and the proximity to the embassies. We arrived earlier than expected and hoped to park our vehicle and explore until check-in. Anisa, the front desk person who greeted us, regretfully informed us that no parking was available as it was well before check-out time. We then determined that I had neglected to add parking to the reservation! Being limited and on first come first serve, Anisa immediately amended the reservation to include parking. Options for interim parking were then given by both Tai and Anisa with a promise that we would be notified as soon as guests began to check out and parking a room was available. True to her word, I received a text about 90min later allowing for an early check in. The experience just became better and better from there. Comfortable, cozy rooms, reminiscent of a European boutique hotel. Extremely comfortable beds and lots of little details. The evening wine and cheese reception was a lovely surprise. Even though our stay was only for one night, our experience was exceptional. Thank you Anisa and Tai for your professionalism and making us feel very welcome at The Normandy! We look forward to a reason to return. You have become our go to hotel in D.C.

Clean well maintained nice atmosphere. Thai was gracious host, and the rest of the staff great as well. The wine hour was exceptional.

Expedia had a miscommunication in our stay. Frank was so quick to get our employees together and get us onto our conference. I will book with Frank again and again. When you are out of State it's good to know you can rely on a company to work for you and not leave you stranded. Frank went above and beyond. 10/10