The Ritz-Carlton, Pentagon City

EVERY TIME we get the same suite, and EVERY TIME it’s not ready by 4pm. You call the 800# and get a Marriott answering service. Horrible front desk service. Check out is at 11:00 and check-in is at 3pm. I’ve worked in hospitality, so I know. Ghetto. SKIP THIS ONE.

Second time I've stayed here. Ritz often feels like an upgrade Marrott but they are doing better to differentiate themselves from the mediocre Marriott brand. At this Ritz they've successfully made the transition. Everything was first rate, from the moment I entered and the doorman opened the door, through checkin, the gym, my room, linens...all wonderful. Friendly staff, excellent service. I'll be back.

I was greeted like family , but a functional family . The front desk team , Carmela (Lala) , Rizza , Katie , Matt & Anna are truly amazing & are perfect reps for The Ritz Carlton Pentagon City , Arlington . I thank & appreciate all y'all ❣️👍best always, Steve

Our family went to DC for a few days and stayed our first night at this Ritz. I wasn’t sure about the Arlington location but it was actually very close to everything in the city!The staff were incredibly kind and helpful. They gave our children coloring books upon arrival, and chocolate bunnies when we departed on Easter morning. Hanan was terrific at check in, Solomon was kind and gracious at valet, and Sonja treated us like family in the club lounge. Thank you, all! The hotel is within a nice shopping mall. My kids loved the Lego store that’s basically next door to the Ritz.

The location is great, in the heart of Crystal City and next to great shopping and restaurants. The staff is real friendly and kind! However, the hotel is very outdated. Scuffed up furniture, walls and the rooms are nothing to brag about. The hallways are humid and the carpet is dirty. This place needs a major renovation! Nothing about this hotel is luxurious. I’ve been to Fairfield Inn’s in the middle of nowhere that have nicer rooms and bathrooms.