The Ritz-Carlton, Washington DC

Hotel was fantastic as long as you are physically staying on site. Once checked out, the prided gold standard Ritz Carlton service seems to disappear faster than a saharan raindrop. My wife stayed and forget her prescription eye glasses. Simple mistake that should be easy enough to get them back on a tight timeline from an organization that prides itself on service. They use the same outsourced vendor that a holiday inn does with zero personal touch or guarantee that the item can make it back by a deadline to leave for another trip. Screened calls by a manager, possible lies told about what would be done to resolve the issue, and zero follow through or follow up when it was promised. What was once the gold standard for service across the industry has become a joke in our experience. I've had similar lost item mistakes in the past and the hotel (Conrad in Midtown NYC) went the extra mile to ensure I got the item back ASAP. The Ritz has fallen to profitability over guest services which is difficult considering the rates they charge. Based on this experience, we will be using other accommodations in the future for both personal and business travel and suggest others do so as well. Certainly will NOT be a guest for life following this experience.

2nd time staying here. A favorite. Service impeccable, hotel design and decor beautiful and so welcoming, you feel like you are somewhere special. Staff ready for any needs. Close to Georgetown too--like a 10 minute walk. Connecting rooms are great.

Was just there for a business conference. All 3 days, 2 of the 3 elevators were down. Stairways are locked except for emergencies. Avoid this place till they fix the elevators. Probably need new ones.

I just had a lovely first visit to the Ritz Carlton Washington DC. This property is everything I love about the Ritz Carlton brand — understated elegance with top notch service. I used Marriott Suite Night Upgrades and was awarded a very nice roomy executive king suite. The room was quintessential Ritz Carlton (however updated and modern in all the right ways). Very nice layout with a half bath and large living room with a well-designed banquette dining room, large sofa and seating area with TV in the living room. A full mini bar with complimentary Nespresso coffee were available. I loved that they provided plenty of complimentary bottled water. The bedroom was separated by a set of French doors with a comfy king bed, TV, and large closet before entering into a huge bathroom with stand-up shower, full large tub, double vanity and water closet. All the things I love about RC with tons of thoughtful bath amenities and a really nice touch with even more bottled water at each sink with a full sized drinking glass. It really is the understated touches that make a difference. I also want to call out their exceptional housekeeping, who always arrived as soon as I requested after messaging the ladies and gentlemen at the front desk. Housekeeping used Chilewich placemats to organize my toiletries on the bath vanity. Did I mention the little touches :-). One other note — I always stay in this neighborhood when I come to DC. Access to everything you need. Quick walk to DuPont Circle, and Georgetown is literally right down the street with all the high end shopping and brasseries you’d ever want. Thanks to the entire team here for making my two-day getaway so memorable. I’ll be back!

Stayed for a group, corporate event where we probably booked half the hotel. The ballroom downstairs and meeting areas were convenient and well-organized (easy access back to room if needed during breaks). The rooms themselves were spacious and well-appointed. I arrived early so only two-doubles were available but it was fine as the front desk got me a 10th floor (out of 11) room due to my Bonvoy status. Front desk was very helpful - Hazel assisted at check-in and was the person who handled my check-out. She was informative and processed check-out promptly. As one would expect, they provided daily cleaning service including nightly turndown (housekeeper whose name I didn't get was cheerful each night bringing by chocolates and a happy attitude). There was Sage for fine-dining and Quadrant lounge for more casual dining (I had both - I did takeout for lunch at Sage and when I asked for the same for dinner, they kindly informed me that dinner was eat-in only). Fitness was in partnership with Equinox which is either $15/day or included in your room rate. It's accessible via the 2nd floor and you have to bring your ID (& know your room number) to gain access. The club has a full basketball court, weights, and a 4-lane lap swimming pool and is also used by local members. It's close to GWU, restaurants, and a host of other hotels in case you have an event where guests prefer different brands.