Salamander Washington DC

Title: Looks Luxury. Acts Budget. The Salamander presents itself as a five-star hotel, but the service feels anything but. My room was fully prepaid. The only issue at check-in was a small incidental authorization when my card needed a quick call to the bank. Instead of checking me in and letting me resolve it afterward — standard practice at real luxury hotels — I was told I could not go to my room and was invited to “wait in the lobby.” Not hospitality, just policy. Housekeeping missed basics: there was no soap in the bathroom and it took two days to replace it. A welcome drink coupon couldn’t be used for a cappuccino — only drip coffee — until I pushed back. A five-star hotel shouldn’t debate a few dollars over guest experience. Lobby dining? Pleasant staff, but extremely slow service for simple food orders. This hotel has the décor of luxury but the mindset of cost-control. Everything felt transactional and inflexible. Five-star pricing, airport-hotel judgment. Would not return. --- If you'd like, I can also tune the tone to be more surgical (corporate complaint style) or more emotional (traveler frustration style) depending on what impact you want.

Always excellent facilities and friendly staff at the Salamander. I always enjoy my stay for business. I look forward to my visits every time.

My company holiday party was held here. From the valet through check in to the party and check out and valet everything was excellent.

Rachael Folorunsho in customer care was amazing assisting me with my brothers and sister's 50th birthday celebrations. Her recommendations and attention to detail was terrific! She deserves a bonus!

I have stayed at the Salamander DC twice now as an American Express Platinum customer. Both stays were great experiences for different reasons. The first time our room wasn’t upgraded which was disappointing and also a surprise since the hotel was clearly not fully booked. But we thoroughly enjoyed an evening sitting outside by the fire pits, watching the planes and drinking champagne which was generously supplied by the bar manager. The second time our room was upgraded and boy oh boy the water view is spectacular. This time we ate at Dogon, one of the top restaurants in North America, and that was an incredible experience in itself. Folks this is the place to stay. Just two blocks from the mall and equi-distance between the Lincoln Memorial and The U.S. Capital the location is great. There are other great restaurants within 2 miles. Rania and MoonRabbit are across the street from each other and only a $10 Uber ride away. We go to DC to dine out and this is our go-to hotel. The staff is so great both professional and friendly.