Salamander Washington DC

This was my first time at The Salamander and I was thrilled how warmly I was greeted and treated by the entire team. I want to recognize Gonzalo Cabrera Patino as going above and beyond making my stay extra special. I'm excited to come back ASAP! Thank you. Warmest regards, Joe Rizzo

The staff are kind but the hotel seems short staffed. Very long wait times at the front desk and for breakfast. The phones aren’t answered at times for request and for the price point, the expirence is very underwhelming. I would love for the hotel to hire a customer experience expert to help them improve in this area. The D.C property cannot operate the exact same as the Virginia property due to the obstructive views from construction and the city location of the property. The guest and customer service experience is seriously lacking. Hand-written Welcome notes for celebratory or retuning guest, guest greetings, improved wait times, ect. The lobby doors don’t automatically open and often times, the bellmen aren’t there to open them when exiting. The hotel is clean and the rooms are nice but the guest experience doesn’t feel “luxury”. Very Subpar for a frequent hotelier of luxury and premium brands. My spa appointment felt rushed due to me being one of the last appointments and when I was finished, I asked for water and they had already put away all of the spa refreshments. The massage therapist asked if I wanted champagne instead and I accepted, just for the champagne to be given to me in a paper coffee cup. Totally unacceptable for a massage over $300. The property is also located next to freight train tracks and I heard the rumblings of three trains during my massage which made it uncomfortable. I really wanted to love this place but I am disappointed in the service quality.

The front desk staff and Mr. Farhan Samson and his staff went above and beyond to help with making our stay at the Salamander Hotel a very pleasant one.

Family and I decided to stay here because of their partnership with American Express FHR and the perks that came with. We were greeted by the friendliest front desk agent Tavi. He is AWESOME! He found us an amazing suite upgrade for the one night we stayed there and gave us a practical rundown of all the ways we could effectively use the many Amex perks. He went above and beyond to make my family and I feel very welcome and comfortable during our stay. Tavi is the reason we will be returning to this hotel in the future. Get this man a raise!!!

Overall this is a beautiful property with very nice amenities. However, I must say we were very disappointed that the pool was closed for a private spa event the first night we were there. We are traveling with our children and specifically choose a hotel with a pool to enjoy that amenity. That seems pretty inconsiderate of your full guest list to shut down the pool and there was only a tiny sign indicating it was closed on the pool level. THEN, two nights later we attempted to enjoy your bar area only to find out that IT WAS CLOSED for a private event. Again, what about the rest of your guest list? Is there not ANY other option for a bar? Or, location for a private event? We are paying far to much to be staying at this level of hotel to not have access to the amenities. On the positive side, the check in experience was excellent and the housekeeping staff was amazing. The room was always cleaned impeccably and the common areas were well kept. We also enjoyed the gym.