Thompson Washington DC

Very nice and clean. Be prepared to pay top dollar for everything. Max water temp 1 degree above cold. Destination fee was an unplanned gimmick.

Highly recommend Thompson, exceptional hotel and excellent location. I’ll stay there every time I go back to this horse show.

The hotel was very charming. The staff were very friendly and went above and beyond for us. Finally, the mattress/beds were perfectly clean!

Great hotel and location. Rates can be a little high so you have to pick the window to go there. Do not, under any circumstances, order coffee at the lobby bar in the morning. Worst I have ever had. I've had free coffee at hotels in the middle of nowhere that was better.

What stood out most about my stay was not any single mistake, but the accumulation of small moments that changed what was supposed to be a very special weekend. Earlier in the week, I was told through the hotel’s text messaging service that I would be upgraded to a suite for my Saturday stay. I had asked more than 48 hours in advance because this was not simply another hotel night. It was an anniversary celebration. I had planned roses, champagne, photographs, and a room setup around the expectation that we would be staying in a suite. When I arrived on Saturday, however, the upgrade was no longer available. What made the situation especially disappointing was that I had planned the weekend based on the confirmation I received from the hotel. When I asked what had happened, I was told there was no longer suite availability. Had I known that beforehand, I would have simply chosen another hotel where I could guarantee the type of room I wanted for the occasion. As a Globalist member, that was particularly surprising. Loyalty programs create an expectation that when you stay frequently with a brand, the experience becomes more predictable, not less. In this instance, the opposite happened. The room issue might have been easier to overlook if the service afterward had been exceptional. Unfortunately, the smaller details continued to miss the mark. I requested a tray, champagne bucket, champagne flutes, and ice for the room. What arrived was simply a bucket, without ice, flutes, or a tray. Eventually, I went downstairs myself and asked where I could pick up the remaining items because it seemed easier than continuing to wait. That moment probably summarizes the experience better than anything else. A luxury hotel stay is rarely defined by the size of the television, the furniture, or even the room itself. It is defined by whether the guest feels that someone is paying attention. In this case, I repeatedly felt like I had to manage details that I had specifically chosen a full-service hotel so that I would not have to manage. I understand that upgrades are sometimes subject to availability and that operational issues happen. My disappointment comes from being told the upgrade was available, planning an important occasion around that information, and then discovering upon arrival that it would not be honored. Combined with the incomplete service requests afterward, the overall experience did not reflect what I expected from the Thompson brand or from a property serving Globalist members. I had hoped this would be one of those hotel stays that became part of the memory of the anniversary itself. Instead, much of what I remember is trying to resolve things that I expected the hotel to have already handled. I hope the property takes this feedback seriously, particularly around communication, honoring commitments made through the hotel’s messaging service, and attention to seemingly small service details. Those small details are often exactly what separate an ordinary hotel stay from an exceptional one.