Waldorf Astoria Washington DC

As a frequent traveler to DC for business, I have had the chance to sample many of the city's luxury properties, but Waldorf Astoria will be my go-to. The entire front desk team is so welcoming and hospitality oriented spearheaded by Aleksander, who is the front desk manager. The level of customer service he provides is not matched, and i have never encountered someone with such high level attention to detail. Not only that, he remembered my name and my sons name the next day, he also prepared a toy for me to bring to my son back home. I had to brag to all my friends about Waldorf Astoria Dc and how Aleksander treated me like royalty. Thank you for everything

Always good to back here to One of my favorite property in the world the level of customer service in this place is outstanding. From the valet to the front desk and waiters it’s nothing amazing. Big thank you to the from desk and concierge team who helped me surprise my friend who just got promoted to his dream job and thank for the nice welcome cake. I would to mentioned some people such as Kaylynn; Edward for the accommodation. From the peacock Alley Jean Marc, Rashid, were incredible for their customer service and attention to details both are keepers. At the front desk Aleksander Ahmet who was special and with a great personality and always Sharp too! Always love being here and staying at this property and would recommended always. Thank everyone and see you soon

When i walked into Waldorf Astoria, i felt like i was in a different world. The first thing i noticed is how beautiful the lobby is with the most beautiful cherry blossom tree in the middle of it. The rooms are gorgeous and have that "old school" vibe. On the other hand, nothing beats customer service provided by two employees in particular, and that is Aleks at the front desk and Marco at the bar. When i checked in, i mentioned to my friend that i am in need of espresso martini and Aleks suggested and escorted us to Marco, who makes an amazing espresso martini! The next day, when we checked out, we ran into Aleks again, who remembered our names from the day before. We were pleasantly surprised, and that "little" made us decide to have Waldorf Astoria Dc our main place when we travel to Dc. Thank you for your great hospitality

Amazing propetry. Well worthy of the name and the brand. Being back to DC area felt like home again, and special thanks to Alek who is always super friendly and treats his guest like a family member. The whole team is going above and beyond to make you feel valued and provide best possible experience. Cheers until next time.

This is my second stay at this hotel in the last 12 months. It’s an excellent hotel. I don’t give it a full 5 points for an issue I detail below. On arrival I was recognized as a Hilton Honors Gold member and was given an upgrade to a beautiful corner room. This hotel is arguably amongst the most beautiful in America. The entire design and decor speaks volumes about its original owners -The Trump Organization- who chose the design and materials. The rooms, even the standard rooms are very large and comfortable, with beautiful furniture and all modern conveniences like USB ports, etc. Everything is of high quality. From the sheetings to the bathrobes. Room service was excellent and the front desk staff friendly and helpful. The lobby bar/restaurant is very expensive but is truly a pleasant place. The one drawback is the room maintenance. The rooms have the exact same carpets as the Trump Hotel in New York. It’s a very luxurious carpet of the best material. Here, unfortunately, the carpets show stains. The carpets are clean, but the stains give a bad impression. An arm chair luxuriously upholstered was also stained. All of these stains can be removed with proper treatment and maintenance. However, I have noticed the same issue in both my visits. In my opinion the management is overlooking this issue which diminishes the luxury feel of the hotel. It seems these is no proper system if reporting from housekeeping to management to report on issues like this. This hotel is so good, so luxurious, and with such good staff, that it should be able to charge prices equivalent to a Ritz Carlton. They need to fix details like this. However, I found the hotel do pleasant that I will certainly return.