The Watergate Hotel

Excellent hotel. Poor service for requests to the room and roof top bar. We waited for service at the roof bar for over 20 minutes and left.

Watergate: Amazingly located hotel, fantastic water views, great food and amenities and exceptional staff. I stayed at three different hotels during my month-long summer break in DC. Watergate was the last stay. I have to say the staff — porter, front desk, concierge, servers etc were all just exceptional. It shows there is a very strong customer centric culture of excellence. Sarah at the front desk needs a special shout out because the magic started with her. Well done Watergate I’ll be coming back soon. 👏🏽

We checked in for an extended weekend stay. The suite we were given had a foul odor, stains on the carpet, beat up furniture and the air conditioning unit in the bed room sounded like a freight train and didn't work. Even our two young boys who love staying in hotels thought is was "kinda gross". Quality control clearly not a priority. These things should have been identified before handing the keys to a guest. We left the next day with multiple days left on our reservation and checked into another hotel in the Georgetown. (Lots of great options and alternatives to the Watergate close by.) The Watergate is not a 5-Star luxury hotel as they claim to be. Unfortunate to have such an iconic destination be in such poor shape. We thought the price was too good to be true and we learned our lesson. I would not recommend.

My husband and I absolutely loved this hotel. The hotel location is great, walking distance to Georgetown. It’s a very cool looking hotel that is well maintained and very clean. The staff, by far, is the shining star. Helpful, genuine, kind, and accommodating. I liked them so much that I called the manager to let her know. A great stay at an iconic hotel.

My stay at The Watergate Hotel was exceptional. The property is beautiful, but what truly sets it apart is the level of service. A special thank you to Director of Rooms, Sheriyar, who personally ensured everything throughout my stay was perfect. His professionalism, attention to detail, and genuine care for guests were evident and made a lasting impression. The front desk, housekeeping, and valet teams were consistently warm, efficient, and welcoming. Every interaction felt sincere, and it was clear that guest satisfaction is a top priority. I highly recommend The Watergate Hotel to anyone visiting Washington, D.C., and I look forward to returning.