Willard InterContinental Washington
Washington, DC
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About the Hotel
Since 1850, the name "Willard" has epitomized the grand hotel concept in the nationâ€(TM)s capital. Today, Willard InterContinental Washington continues the tradition. Located just two blocks from the White House and the National Mall, The Willard is a landmark of hospitality on Washington, DC's monument filled landscape. Guests of The Willard are privy to a premier location, within walking distance of Washingtonâ€(TM)s main attractions, as well as exceptionally luxurious accommodations; grand suites and spacious rooms featuring elegant federal style décor, two award winning restaurants, a full service Spa and gym, and bar that is a Washingtonian favorite. Experience the national capital in capital style at The Willard.
Location
Willard InterContinental Washington
1401 Pennsylvania Avenue NW
Washington, DC
20004
Nearest Airport: DCA
Amenities & Services
Reviews for Willard InterContinental Washington
An Exceptional Afternoon Tea Experience at The Willard InterContinental
My expectations were exceeded! I was searching for a venue to host an estate planning workshop, but I wanted to give the experience a special twist. Rather than hosting a traditional workshop, I envisioned an afternoon of estate planning education paired with afternoon tea. That vision led me to Peacock Alley at The Willard InterContinental, and I could not have chosen a better venue. I initially reached out to the hotel by email and received a prompt response from Emma Trombley, Food & Beverage Manager. Emma sent an incredibly detailed email outlining the available options, pricing, and other important details. What impressed me most was the thoughtfulness of her response. She included photographs of the rooms, clearly identified the seating arrangements for each space, and provided the corresponding minimum spending requirements. Having those visuals made the decision-making process so much easier and immediately set the tone for the level of service I would experience throughout the planning process. I ultimately selected the 10-seat private tea room. The wall décor and chandelier made it an easy choice! Because my initial inquiry was preliminary, I waited until I had a clearer picture of my event before securing the reservation. When I was ready to move forward, Emma provided all the necessary paperwork, explained the charges, and made the booking process seamless. I chose The Willard because, in my opinion, it represents the heart of Washington, D.C. Peacock Alley Afternoon Tea offered the elegant atmosphere and attention to detail I envisioned for my guests. I knew the setting would make a stunning impression without requiring me to do much decorating or coordinating myself. The team had already created an experience that spoke for itself. The exceptional service continued on the day of the event. Emma had previously shared the contact information for Caesar, the Assistant Manager, so I would have someone to reach out to if I needed assistance. Caesar was wonderful and checked in to ensure I had everything I needed. The team also graciously allowed me to arrive early to prepare the room before my guests arrived. Then there was Mimi, our host, who made a particularly memorable impression on me. My favorite color is pink, and I had incorporated pink into the party favors arranged on the table. Mimi noticed that the yellow flowers did not quite complement the overall look, so she thoughtfully exchanged them for pink flowers to create a more cohesive presentation. It may seem like a small gesture, but those are precisely the details I cherish. She paid attention, understood the aesthetic I was creating, and took the initiative to make it even better. That level of thoughtfulness did not go unnoticed. Depac, the head server assigned to our group, was equally attentive. He communicated with me throughout the experience and consistently made eye contact to ensure that my guests and I were comfortable and well taken care of. The entire team made me feel as though they were genuinely invested in helping me host a successful event. They were not simply providing a service; they were working with me to bring my vision to life. Every guest received their own teapot, and the staff thoughtfully accommodated guests with dietary restrictions. These details elevated the experience and made everyone feel considered. The result? A 10/10 experience! My guests raved about their afternoon and thanked me for hosting such a wonderful event. While I was grateful for their kind words, the credit belongs just as much to Emma and her incredible team at Peacock Alley. I made the inquiry, secured the reservation, and shared my vision. They took care of the rest. As someone who values thoughtful details, beautiful presentation, and exceptional hospitality, I deeply appreciated the care that went into making this event special. The experience was everything I hoped it would be and more. I cannot wait to make this a longstanding tradition with The Willard InterContinental. Thank you, Emma, Caesar, Mimi, Depac, and the entire Peacock Alley team for helping make my estate planning workshop, Steeped in Wills and Trusts: Estate Planning and ChariTEA, such a memorable occasion!
Leah B
Made child’s birthday extra special
My son told Julio Jemio it was his birthday, and later in our room, we found cupcakes for our 3 children with a birthday note. Such specialized service!
Shelley L
Perfect Tea Every Time
The atmosphere is perfect. Serene, elevated, and beautiful. The service is excellent. Deepak and Subi were perfect in every way, paying attention to our needs, making sure our tea is hot, our food is delicious. We love Tea at The Willard and highly recommend it!
Dina S
Lesson learned
Second time staying at the Willard, and it was a shockingly sub par experience. Sometimes you want to go with what you know, but we had to cut our stay here short and check out 5 days early. It was so stressful here we could only stay 3 nights. We have never done this before with any other hotel. We needed a quiet room and the best they could do is put us in the room closest to the elevator so we could hear everyone outside and also the beep of the elevator. Service has gone way down from front of the house, to the food in the restaurant, to all around manners of the people working there. Most of the people who work here seem to dislike their job. It’s awkward. I think leadership needs to take a look at themselves and see why their employees are unhappy. They said they’d comp our breakfast for a day for the noise. The bill did not reflect that. Banking on their location to the White House, the hotel has lost its luxury status. You pay the same price for a 5 star hotel and get 3 star service. I’m okay with 3 star service. Cordial and cold. Not a lot of professional hospitality. It just doesn’t line up with the pricing. I give room 815 a 1/5. It is courtyard facing. If you need a good night’s rest this is not the hotel for you. Cleanliness is lacking. If that is important to you, this is not the hotel for you. There was a previous guest’s pill on the floor. A piece of someone’s jewelry (blue bead) was also on the ground. A towel was left behind inside the shower. 3 red flags right upon walking into the room. The toilet had to be serviced twice within first 3 hours. When our neighbor took a shower at 6am we heard the entire thing. It sounded like the faucet was in our room. The vent on the ceiling had suspicious mold looking stains around the edges. Maybe it just needs a repaint? Maybe it is actual residue? The room carpet smells of mold. That was our final straw. We had to check out early because our health was diminishing. There was definitely a lack of empathy when we were checking out. We were honest and kind but we were met with weird vibes. The east wing of the White House is being renovated. The loud noise is inescapable. Sometimes the clacking starts at 7:30AM. There’s nothing the hotel can do about this. But a warning would be nice instead of the run around. Especially because we communicated we needed a quiet room. They offered to move us with a $100 discount in a far more expensive room which would not have escaped the noise. How can we trust the management to move to any other room when they put us in their allegedly quieter room to begin with that was located next to the elevator. We couldn’t take the chance. Hotel will not deliver your food deliveries to your room. If it’s snacks from CVS yes, but not food. It’s the first hotel I’ve experienced this. It’s fine, it’s just another lost touch of this particular hotel that says it is luxury hotel. We have since moved to another location and we were not only greeted personally by the manager here, but we were also received by all staff so warmly. Immediate cold waters upon arrival. Doormen were so welcoming, kind, and warm. The absolute stark difference in service was shocking. The price per similar room here is cheaper and it is less than a mile away. I received an apologetic email from the Willard management not so subtlety reminding me they offered me $100 off per night to move us to a more expensive room where we definitely still would’ve heard the noise. Lesson learned.
Jennifer L - San Diego, California
Afternoon Tea at The Willard
Hands down the BEST tea and service. Learned a lot about tea from Deepak. The rest of the service team were friendly, proper and friendly. . Accompanying seasonal course and live harp music completed the experience. We enjoyed our time and will definitely return for our 3rd try.
Cazandra F
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