YOTEL Washington DC

Parking $60 per night which I think is ridiculous considering we’re paying for a room and they know just about everywhere we travel in the city we had to pay for parking. $100 per night incidental fee but they claim it’s a safety net for spending at the hotel. The staff not being in place Manager was rude but I will say he apologized. Bar area and restaurant sit down area were a privilege. Coffee machine being down and when they were working you had to rig it to get the coffee out. It’s like if you’re not spending extra money, you get treated like you’re not valued. The rooms are already expensive and everyone who stays should get treated the same. Pool closed the whole time until we were checking out we heard it opened. We only stayed at this hotel because of the pool videos we seen online. This was due to air quality so I can’t fault the hotel but this was disappointing for us. They charge me for the room in the beginning with the daily incidental fee but at checkout they recharged my card instead of using the funds from the original charge and crediting me the difference. They reversed the original funds which will take a few days to credit to my account.

My stay at YOTEL Washington DC was unfortunately very disappointing. The front-desk staff were consistently unfriendly, arrogant, and often condescending toward guests. At times it felt as if I had to apologize simply for checking in and paying for the room. Service that should be professional and welcoming in this price range was absent; questions were answered curtly and requests were not taken seriously. It may also reflect wider changes in Washington over the past 18 months — the city’s atmosphere and visitor mix seem to have shifted, which can affect service and hospitality at some properties. Overall, the reception experience left a strong negative impression, and I cannot recommend this hotel based on my visit.

Wonderful Hotel on Capitol Hill in perfect walking distance to Rayburn, Cannon, and Longworth Building.

Read reviews and was scared about what I was walking into but honestly this hotel was pretty solid! If you're looking for a stay with tons of elite amenities then this isn't for you. But the rooms were more than fairly priced. The room we stayed in was clean and cozy. Not a huge room but we were other in it to sleep and get ready in the morning. The shower and toilet area were kind of different with how they are built but hey, no complaints. It was essentially a really nice budget friendly hotel. The staff were all helpful and people centered. Location wise was incredible! We had a view of the Capital building, which is like a block away. And it's close to all the historical stuff to do in DC. Easy uber ride or walk away.

We stayed at Yotel for 5 days/4 nights. Overall, it was a poor experience and I would not re-book this property. There was no water in the hotel on the first night. OK, I get it, sometimes there are events that can't be controlled. However, I went down to the front desk and was told they had no idea when the water would come back but that the hotel would make some gesture for the problem. When the water came back (it was back by the next morning) , it was brown until we ran it for about 10 minutes. On the second day, we went to eat breakfast at the hotel restaurant. We were told they weren't ready for us and to sit in the lobby. When we went to sit in the lobby, the same person who told us to sit in the lobby told us the seat was reserved and directed us to other specific seats. At that point, we just walked across the street to the Hyatt Regency for breakfast. On the third day, I made the mistake of trying to use one of the lobby bathroom stalls. Instead of using toilet paper rolls, Yotel uses little rectangular sheets of toilet paper. Well, nobody had restocked he toilet paper sheet dispenser. I waited until the bathroom was clear and made it over to another stall. Later, we got back to our room and found ourselves locked out. The front desk told me "You must have de-magentized the card with your cell phone" although I pointed out the card was working on the elevator. She gave us new cards and told us to try again. So we went back up, tried the lock again and, of course, it turned out the lock's batteries were dead. Back down to the front desk again. We were told then told to go back to the hallway and wait for engineering. On our final night, there were a bunch of kids up between 3 to 4AM on our floor who were wandering around, opening and closing room doors on the floor. The noise was easily heard from our room, preventing sleep. On the positive side, Lucy was friendly and did a great job keeping our room clean. I told her she should be running hotel. Some folks in our group checked out of the hotel immediately after it lost water. In retrospect, I should have done the same and can't recommend this property despite the fact it was perfectly located for our trip. I would have gladly spent more to avoid the experience.