YOTEL Washington DC

This hotel was nicer than expected and very conveniently located. Taxis were always outside and there were 3 close locations for food.

We arrived to 2 very friendly front staff, we were given a top floor room which was clean, spacious and everything you need for a 4 night stay. The only problem was the room backed on to the lift shaft , not a problem for me but my husband couldn’t sleep with the noise but easily sorted next day with earplugs. All staff were friendly from cleaners to maintenance and always had a little joke with front staff . The location was excellent for us as we love to walk and explore . The hop on hop off bus stops just outside the hotel. When sat out on bar stools at front you can see Capitol Hill dome and looks beautiful at night, roof top bar and pool was not open even though the weather was in late 20’s .Union station is a 5 min walk and 2 great Irish bars with great food just up from the Hilton hotel which is next door. Coffee shop over the road to the right , ideal for breakfast to go. Liquor store on corner if you want to put a drink in the room mini fridge but hotel does have vending machines . Small bar inside in lobby area and reasonable priced, didn’t eat in the hotel. If I was in Washington again I would definitely stay at this hotel again. I would say the sunset hop on bus is a must but doesn’t stop outside the hotel, have to get on at Spy museum and you can’t get on n off.

Steer Clear of the Yotel. Hotel Hell.

Sadly, this one experience decided that we would not come again to this hotel chain. First, not all rooms have fridges, and no microwaves. Upon check-in, we utilize two separate cards, one for the amenities fee of $140 and another for thr $100/er night room hold. I was told the card used for the room hold would be the one that any" charge to the room expenses" would be charged too. We went up to the room and after the first twenty four hours it was extremely humid and sticky to the point of sweating while standing still. This was reported to the front desk multiple times but was not resolved during our four day stay. There was look like possible mold on the vents, and that was unsettling. The food was not nearly as good as I would have hoped for the price as well as the options. Upon checking out, we were told there had been a system update, and they could not provide me with my receipt or any other checkout documentation. As I do understand I requested that they please.Email me my itemized receipt. I have now had to call back twice in regards to getting an itemized. Receipt and they charged my card incorrectly.Which resulted in my account being negative. When I call to inquire I cannot speak to an actual human being at the hotel more at a call center. This makes any progress difficult. Sadly, great location but would not stay again.

I booked a room, on their website. It said booking confirmed! Confirmation #, details, etc. I didn’t get an email, so I called the number on the website. The only option was to book new reservations. The new reservation assistant gave me a number to support to figure out why my reservation wasn’t made. The number only allows you to put in an itinerary number, which I didn’t have, which is why I was calling in the first place. Horrible service. The whole experience felt like a scam. If I hadn’t called, I would have shown up with no reservation. Go somewhere else! I booked another hotel with much better reviews and it was cheaper, right in the same area. Also, check out the BBB. Yotel has a lot of complaints.