YOTEL Washington DC

Steer Clear of the Yotel. Hotel Hell.

Sadly, this one experience decided that we would not come again to this hotel chain. First, not all rooms have fridges, and no microwaves. Upon check-in, we utilize two separate cards, one for the amenities fee of $140 and another for thr $100/er night room hold. I was told the card used for the room hold would be the one that any" charge to the room expenses" would be charged too. We went up to the room and after the first twenty four hours it was extremely humid and sticky to the point of sweating while standing still. This was reported to the front desk multiple times but was not resolved during our four day stay. There was look like possible mold on the vents, and that was unsettling. The food was not nearly as good as I would have hoped for the price as well as the options. Upon checking out, we were told there had been a system update, and they could not provide me with my receipt or any other checkout documentation. As I do understand I requested that they please.Email me my itemized receipt. I have now had to call back twice in regards to getting an itemized. Receipt and they charged my card incorrectly.Which resulted in my account being negative. When I call to inquire I cannot speak to an actual human being at the hotel more at a call center. This makes any progress difficult. Sadly, great location but would not stay again.

I booked a room, on their website. It said booking confirmed! Confirmation #, details, etc. I didn’t get an email, so I called the number on the website. The only option was to book new reservations. The new reservation assistant gave me a number to support to figure out why my reservation wasn’t made. The number only allows you to put in an itinerary number, which I didn’t have, which is why I was calling in the first place. Horrible service. The whole experience felt like a scam. If I hadn’t called, I would have shown up with no reservation. Go somewhere else! I booked another hotel with much better reviews and it was cheaper, right in the same area. Also, check out the BBB. Yotel has a lot of complaints.

Ideal location for trip purpose. Rooms are clean and functional. Restaurant not open on weekend. No coffee in rooms, or on floors, or in lobby. Loud on weekends but otherwise very quiet during week. Nice atmosphere in lobby. Good value. Staff exceptional.

Nasty people in the lobby, minimally assisting people but more like making sure you don’t sit in the wrong place or check in 5 mins early. No general room lights. You can go to the bathroom in the dark. Phone in room is just for show and not connected to anything. Would not recommend!!!!