YOTEL Washington DC

We stayed at Yotel for 5 days/4 nights. Overall, it was a poor experience and I would not re-book this property. There was no water in the hotel on the first night. OK, I get it, sometimes there are events that can't be controlled. However, I went down to the front desk and was told they had no idea when the water would come back but that the hotel would make some gesture for the problem. When the water came back (it was back by the next morning) , it was brown until we ran it for about 10 minutes. On the second day, we went to eat breakfast at the hotel restaurant. We were told they weren't ready for us and to sit in the lobby. When we went to sit in the lobby, the same person who told us to sit in the lobby told us the seat was reserved and directed us to other specific seats. At that point, we just walked across the street to the Hyatt Regency for breakfast. On the third day, I made the mistake of trying to use one of the lobby bathroom stalls. Instead of using toilet paper rolls, Yotel uses little rectangular sheets of toilet paper. Well, nobody had restocked he toilet paper sheet dispenser. I waited until the bathroom was clear and made it over to another stall. Later, we got back to our room and found ourselves locked out. The front desk told me "You must have de-magentized the card with your cell phone" although I pointed out the card was working on the elevator. She gave us new cards and told us to try again. So we went back up, tried the lock again and, of course, it turned out the lock's batteries were dead. Back down to the front desk again. We were told then told to go back to the hallway and wait for engineering. On our final night, there were a bunch of kids up between 3 to 4AM on our floor who were wandering around, opening and closing room doors on the floor. The noise was easily heard from our room, preventing sleep. On the positive side, Lucy was friendly and did a great job keeping our room clean. I told her she should be running hotel. Some folks in our group checked out of the hotel immediately after it lost water. In retrospect, I should have done the same and can't recommend this property despite the fact it was perfectly located for our trip. I would have gladly spent more to avoid the experience.

Great , hotel great staff ,love bar and rooftop

My stay was very disappointing. During the night, there was little to no water pressure, and at times no water came out of the faucets or shower at all, making it impossible to use basic amenities. Around 8:30 PM, a fight broke out in the pool area, creating an unsafe and uncomfortable atmosphere for guests. The pool staff did not appear to handle the situation professionally, which added to the frustration. Additionally, the bartender seemed disengaged and unfriendly. The overall level of customer service was not what I would expect from a hotel of this caliber. Between the water issues, the disturbance at the pool, and the lackluster service, this was not an enjoyable stay, and I would not recommend this hotel based on my experience.

Very modern. Nice large room. Helpful staff & a beautiful pool for HOT DC days. Beautiful place to relax, & food was delicious.

Came with a school group of 16 students. The location is great (a few minutes walk from union station), rooms are big and specious, the pool is nice and charming and the staff were welcoming and kind. The price was excellent. Thank you!