Andaz West Hollywood

The hotel is very conveniently located near a lot of shopping and food. I love the atmosphere of the lobby and the general decor of both common spaces and individual rooms. They have very friendly, helpful staff (for the most part) and great amenities (but sadly the rooftop pool was closed throughout my stay due to the rain). The one major downside to staying here is that parking is quite expensive per night. There’s limited parking in the area but having a car is essential to exploring LA!

Overall we found that the hotel was very fun, very modern and very comfortable. We found the staff to be very friendly and it was nice to get little snacks right when we checked in. It is overall in a good location that is conveniently close to many other sites that are only a few minutes Uber drive away. No complaints about anything and would recommend and consider staying again.

We checked into the Andaz on Friday, November 7 after flying from the east coast. I had booked two rooms, one for my husband and me and one for my two teenage daughters. I called ahead to make sure that they were adjoining. When we arrived, our rooms were not even on the same floor. The woman checking us in said there was nothing she could do without getting in trouble with management and that it was late and by that time of night, we had to take what we could get (it was about 10:30 pm). We were exhausted from our flight and work/school the whole day, so we just went with it and figured we would take care of it in the morning. Our younger daughter ended up too anxious, so one of us went down and slept in their room. The next day we had a family wedding, so I texted the hotel really early to sort this out. I was told that a manager would be on duty at 7 am and would reach out. It didn't happen. On top of that, the kids' room was never cleaned. We were out of the hotel room the entire day that day and were never contacted.I called down after we got back to the hotel about a dirty room. I was told they did have a room for my husband and me to move to, but I have no missed calls, no messages, and no texts. By the time we got back after the wedding, the kids crashed (jet lag) and we let it go. At this point we were checking out the next day to move to a different part of LA. The hotel was dingy (see pics of the bathroom) and the plugs didn't work to hold your phone charger. The view is great but the windows were filthy. The good: The location of the hotel cannot be beat and the restaurant, both food and service, were fabulous.

Great hotel n an excellent location. Room was spacious and clean, we had views of Sweetzer Ave from our room (Johnny Depp has a home there) nice touch with the snacks available. Bathroom and amenities great. Would recommend and would stay here again!

Andaz has an excellent reputation for service quality in my country, with consistently high reviews. However, the experience here seemed very different. I wasn’t aware that hotel here does not provide a kettle or coffee/tea amenities in the room. The complimentary coffee in the lobby also tasted quite poor. When I requested tea, the front desk kindly offered to bring a kettle and some tea bags, which I appreciated. However, the shower water pressure in the room was another disappointing point. Although the hotel mentioned that the pressure is regulated by California state law, I have stayed at other hotels in the area and the water pressure there was normal.