Andaz West Hollywood

I arrived at the hotel on my birthday and was completely surprised by the most beautiful room decoration—big golden “Happy Birthday” balloons and an adorable teddy bear. It truly made me feel so special and welcomed. Every detail was thoughtful and heartfelt. A special thank you to Sebastiana, who was in charge of this lovely surprise and made my stay unforgettable. I absolutely loved it and will always remember this experience!

I stayed at Andaz West Hollywood from December 24 to December 28 in a standard suite, using a World of Hyatt Globalist Suite Upgrade Award. While there were a few positives, the overall experience fell well below expectations for an Andaz property. The most concerning issue was cleanliness. The bathtub had multiple visible stains that remained throughout my stay. I initially overlooked this on the first day, assuming housekeeping would address it, but the stains were still present on the second and third days. In addition, the area underneath the living room sofa was extremely dirty, suggesting a lack of thorough cleaning. I also found stains on the bed sheets in less visible areas, further raising concerns about hygiene. For a suite-level room, this level of cleanliness is unacceptable. There were also billing issues. I later discovered an extra charge on my credit card that did not appear on the final bill, which required me to call the hotel and wait for a refund. This type of error should not happen and added unnecessary frustration to the stay. Additionally, the room manager promised a goodwill gesture of 15,000 World of Hyatt points to compensate for these issues, but the points were never credited to my account, which further undermined confidence in service follow-through. To provide context, I stayed over 130 nights at Hyatt properties last year, across various brands. Based on that experience, I can confidently say that this stay did not meet the standards expected of an Andaz property or even a comparable Hyatt brand. On the positive side, the location is convenient, the suite itself was spacious and had a unique layout, and the valet parking staff were friendly and helpful, which I appreciated. Overall, while the hotel has potential, the cleanliness concerns, billing error, and unfulfilled compensation significantly detracted from the experience. This stay did not align with the brand standards one would expect from Andaz or Hyatt at this level.

the only thing the front desk staff know is smile and do nothing. On the first day of my stay, my room was not serviced at all. When I contacted the front desk to report this, I was told that if I wanted daily housekeeping, I was required to personally notify the front desk every morning before leaving my room. I was honestly shocked by this response. This is the first time I have ever been informed that daily housekeeping at a hotel—especially a property under the Andaz and Hyatt brand—requires the guest to proactively request it every single day. This expectation was never communicated at check-in. In addition to this, the walk-in shower in my room had completely run out of shampoo and body wash. I contacted the front desk twice requesting a refill. Despite these repeated requests, when I returned to my room that evening, the amenities still had not been replenished. To make matters worse, on my first night I requested two bars of soap. What was delivered instead was a toothbrush. At that point, the level of disorganization and lack of attention to basic guest requests left me speechless. These are not luxury requests—they are the most basic standards of hotel housekeeping and guest service. The combination of an unserviced room, missing bathroom amenities, repeated unfulfilled requests, and dismissive explanations from the front desk reflects extremely poor internal communication and operational management. This experience fell far below the expectations of an Andaz property and significantly impacted my stay. I did not feel taken seriously as a guest, nor did I feel that resolving these issues was treated as a priority.

I will never stay at this hotel again. It was genuinely the worst experience with how many things went wrong and the attitude of staff, especially with what you’re paying for. I requested early check in and connecting rooms, which they weren’t able to accommodate and that was totally fine with me because hotels can never guarantee it. But once I arrived with my party (3 hours before check in) I got in the queue for early check in. I asked the woman helping me a question and she was condescending and passive aggressive which made me feel uncomfortable to ask anything. I waited in the lobby, as did many others awaiting early check in. Slowly, the lobby became empty as people got their rooms but I still waited for over 2 hours until the staff walked by me and realized I was still in the lobby and said she’d check on my room for me and come and update me. She never did and I never got the text from the queue letting me know the room was ready. I finally went up to the desk again to check in and another staff member was there and let me know the room had already been ready…..this was frustrating because there was no communication once the room was ready as promised. I finally get to my room and they gave me the wrong room. I paid for a blvd facing room (100$ more expensive) and they gave me a smaller room that faced the back parking lot. Once I let staff know they gave me the wrong room, they tried to say there’s essentially no price difference between rooms. I had to pull up my email confirmation and THEIR OWN WEBSITE to show them which type of room I got and their prices as shown online. They still tried to say there’s no difference but they’ll fix my room. They also offered to let me stay in the room and they’d take 32$ off. Keep in mind the room I paid for was 100$ more expensive than the room they put me in…they also weren’t apologetic for this at all. I don’t expect much, mistakes happen. But being okay with letting me pay extra for the nicer room while staying in the smaller room with no view was not cool and they were just like oh..okay. I also want to note that once I initially told the staff they gave us the wrong room, she said she was going to look into it and call us. She never did. This was twice now that she said she’d come back with an update and never did. Once this got resolved, which of course took a while, we got our room and the door was jammed and was hard to open to the point it seemed locked. We had to push really hard to get in, which I’ll note wasn’t a huge deal, just inconvenient after the already bad experience I was having. Anyways, wasn’t a big deal until the toilet flooded. It got my clothes soaked with toilet water …we let the front desk know on our way out to dinner and they said they’d fix it. Once we got back, the toilet had still not been fixed because the maintenance man couldn’t get in because of the door being hard to open. It eventually got fixed thankfully but it was just a series of inconveniences. I never write reviews but this was my worst experience at a hotel . I expected more from what seemed like a great place to stay. I do not recommend, I’m sure the nearby hotels are a lot better than the Andaz.

I've stayed in two Andaz hotels back to back. The brand appears to be "stylish, functional, rock and roll" but it's not working. In this hotel, the rooms are very dated, very much felt like an old motel. Yucky old carpet that I didn't want to walk on. Chipped paint and everything was dingy. I wouldn't stay here again. The Andaz the previous week was in Mexico City - it was more up-to-date but also seemed to be cutting some corners. Maybe it's something about the brand. I'll probably avoid Andaz in the future.