Andaz West Hollywood

Then Andaz accommodated another week-long business meeting for us and did a fantastic job. Food and beverage were great, and all dietary needs in our team were met. But the best part was the service. Their event staff was onsite for the entire event and responded immediately to any needs that came up,and the whole week went very smoothly. I've worked with their team for 3 years now, and it's always like visiting family.

I have stayed at this hotel 4 or 5 times in recent years, mainly for these reasons: 1) nice rooftop pool, 2) central location, 3) crazy proximity to Comedy Store (i’m a big standup fan). It has always been a step down from the majority of the rest of the Andaz brand - very tourist-centric, thin walls, rooms in need of a good refurb, etc. Despite all that, I have been staying there for the reasons above (plus it’s a lot cheaper than the nearby hotels). Sadly, though, this will be my last stay. I arrived at 7pm on my check-in day and was quite matter of factly told that my room wasn’t ready. I was flabbergasted. I had been traveling all day and I had never heard of a room not being ready at 7p. I was offered two drink tickets for my burden. My TA called 3 times to try and sort out why this happened and what could be done to make it up to me … and she was hung up on 3 times. Totally unprofessional and unbusinesslike behavior. Who does that? Then yesterday I worked in my room in the morning with the do not disturb sign out. When I left in the early afternoon, I told the housekeeper on the floor that I was leaving and had taken the DND sign off my door and asked her to kindly make up my room. I was surprised when I came back at 6p-ish to find the room hadn’t been made up. So I called down to the desk to ask them to send housekeeping to clean the room. I was told “we’re so sorry, sir. We will take care of it immediately”. So I was REALLY surprised when I came back at 10p and the room STILL hadn’t been made up. To me, these are signs of a poorly managed hotel OR one where they just don’t care about the customers. This morning as I was about to check out I was emailed by an assistant manager who said she was taking off the destination fee for two of my three nights. Finally, my TA is part of the Hyatt Prive program where TAs who do a lot of business get extra perks for their customers, like a welcome amenity and an F&B credit, etc. As I was waiting for my room upon check-in, I perused the free snack area by the front desk. When I got upstairs to my room, my “welcome amenity” was a collection of these same free snacks (plus two water bottles)(See pix attached). For those who haven’t been through a TA with such status, the welcome amenities are usually things like a bottle of wine or some fancy chocolates or what-have-you. Thanks so much, Andaz West Hollywood! 🙏🤦🏻‍♂️

Sunset blvd room had a beautiful view, but be prepared for a noisy night, even on a high floor. Close to a Times Square experience but without great sound insulation from the street. The rooftop pool has gorgeous almost 360 view of Sunset and Hollywood Hills. Arrive early morning or late in the afternoon to grab one of their cool nested loungers. Great bartender service. Love the free snacks at reception. Biggest complaint was having to change rooms due to a leaky and rusty shower, that should not have been assigned to anyone without making proper repairs first, so that is a quality control issue. Fun vibe and location, would possibly give it another try.

Andaz West Hollywood, by Hyatt Google review summary 4.4 1,822 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.4/5 · 4,581 reviews Trip.com 4.2/5 · 134 reviews Priceline 8.9/10 · 303 reviews Reviews Search reviews The Lost Entities 1/5 Edited 4 hours ago on Google Extremely disappointing stay – not the standard expected. I was really looking forward to staying here, but unfortunately the experience has been extremely disappointing. Our first room was not only in poor condition, but I considered it unsafe and unsuitable for guests. We immediately raised our concerns and requested a room change. After that, we ended up having to view/swap through five rooms before finding one that was acceptable. I spent 85 dollars at tj maxx on cleaning products and air fresheners in an attempt to make the room smell better. My sister and I spent an evening cleaning the room, its furnishings and the walls to eliminate the smell of cigarettes. Issues included broken blinds, a cold shower, missing headboards, poor maintenance and a general feeling that the rooms had not been properly checked before arrival. One of the most unacceptable issues was the condition of the bedding. The bed had visible stains that appeared to be male bodily fluid stains, which was completely unacceptable and very concerning from a hygiene perspective. We were unable to use the hotel pool as there were crowds of people smoking cannabis up there, the whole floor stank of drugs. For a hotel of this reputation and price point, the standard of accommodation was shocking. Guests should not have to repeatedly move rooms just to find somewhere that feels safe and has basic working facilities. The staff did try to assist with room changes, but all the rooms are of the same standard and the problems should never have occurred in the first place. Upon speaking to staff and managers we were not the only people to complain, and when describing the atmosphere at the roof top pool, the guy at reception agreed that it was like "a swingers club" Zoe a new manager was in our room for over an hour trying to assist in cleaning and making the room usable. Sadly, this has been one of the biggest disappointments of our trip and not the experience we expected from a hotel of this level. This hotel is a 2* at best, do not be fooled by the grand reception area as when you go beyond that and into the actual hotel it feels more like Alcatraz, gloomy dark corridors that smell of urine with HMP style grey doors. The immediate feeling upon walking into the room is one of a teenage boys bedroom, bright green/blue walls, dark brown wood effect furnishings, stained chairs, with basic to zero facilities. Even the bathroom feels like a prison. I would never cosider or recomend this hotel if you have children of any age. Do not stay here if you expect 4* accomodation, or anything that a Hyatt brand praises themselves on.

Breakfast staff great, front desk staff very friendly (by and large) - the hotel staff generally try to be very helpful. Breakfast for Globalist is wonderful. Clean in the middle of the action. Avoid lower level floor if you are sensitive to noise or use an ear plug