Andaz West Hollywood

I came to Hollywood for a conference and timed my early arrival so that I could spend some time in the sun by the pool. Upon arriving to the pool, all the lounge chairs were taken. I would soon discover that the majority of the people laying around the pool were NOT hotel guests. I had to patiently wait an hour for a lounge chair to become free in order to lay in the sun. The door to the pool did not require the use of a room key. This is an obvious "fix" to reserving the pool for hotel guests only and does not seem like a change the hotel wants to make. For the premium price of this hotel, I expected the hotel experience to match the price and it did not meet my expectations. One of the two elevators was not working during my three-night stay and no one was working on repairing the elevator. The room was nice and clean. The hotel was clean and modern.

It has seen better days. The room was exceptionally worn and showed visible signs of not being clean. The staff hide behind the front desk and are barely friendly. Broken elevator .. one working elevator for a huge hotel ... long wait times to go anywhere. I can't imagine ever staying here again.

The Andaz was in a good location in West Hollywood but I wish I had booked another hotel. I couldn't use the pool on the one free afternoon I had because they were setting up for a private party and the alternative pools they offered weren't nice. But my main issue was the absolutely insane party they had in the lobby restaurant. I could feel the reverberation in my bed on the 5th floor. They didn't really compensate me for either of these things so overall I was disappointed. Stay the One Hotel West Hollywood - a little more expensive but much nicer.

The hotel staff and the facilities were A+. What was not was the cost of valet parking that we noted on our final bill - $75/day! Also, the Valet was understaffed and there were times where we had to wait 15-20 minutes to fetch our car.

The gym was better than expected. But overall I wasn’t not impressed. It needs a renovation they’re were holes in the curtain. And the shower missing door had water go everywhere.