Mondrian Los Angeles

Had the best service by BEN. Super helpful and greeted us and literally helped me with dinner reservations and the ideas for a night out! He was available to take calls!!! Best bday so far !!!ask for BEN !!

I was in LA for 10 days and stayed at the Mondrian. The purpose of the trip was to celebrate my son's 18th bday and his grduation from high school. The experience at the Mondrian was out of this world! The concierge (Jason) and the Senior Sales Manager (Sam) took us under their wing. We were updated to a suite for the duration of our stay, received some Mondrian branded gifts and were treated to lunch! I would recommend without a doubt. I had stayed at the Mondrian about 10 years ago with the family and I can say it has not aged at all.

My stay was absolutely amazing and the front desk agent Solomon was lovely and helped us out so much! He gave us a comp upgrade to a beautiful balcony suite and it was the best view ever. Also shout out to Bonnie autumn and Gabby, those girls rock !! Anyone checking in needs to ask for them specifically!

Currently staying at the Mondrian LA and honestly, it’s been a letdown. For a 5-star hotel charging premium prices, the service just doesn’t match. Breakfast was included in our booking, but it took 5 minutes just to see a staff member, another 10 to get menus, and over 20 minutes to receive a simple order. They also ran out of breakfast vouchers, so we had to charge it to the room—even though it was already included. When we raised it, staff apologized but said they couldn’t do much as they’re not part of the valet/restaurant team. Valet is $70 a day, but when in a rush, we had to wait 15+ minutes just to ask for our car—no staff around and queues forming. Reception simply said they’re at full capacity and understaffed, which really isn’t our problem when paying top-end prices. The room is nice enough—clean and standard—but nothing particularly special for the cost. Overall, the hotel feels overstretched and unprepared. Not the seamless, luxury experience we expected. Wouldn’t recommend it to anyone or think about coming back

The Mondrian was a chic, stylish, modern hotel when it was built several decades ago, but it is showing its age. It’s been another decade since its latest re-fresh and the lobby and rooms are tired. The front desk staff warned us of a party that was being held in the Sky pool until 2:00 a.m. and graciously moved us to a room on the other side of the building. Autumn was just as friendly and helpful as possible but the following shift of hotel employees did not share her sense of hospitality. Our good bye from the Mondrian was further marked by the discovery of a valet-caused broken tail light on my new Jeep. The valet staff did not know how to document the incident and the responsible parking company has not yet paid for the repair — nearly one month after the incident. I called the manager and he never returned my message. Mondrian LA is hurting.