Pendry West Hollywood

This property used to be the Pendry and was exceptional. Unfortunately, as of August 1, 2025, it’s now the Sun Rose Hotel under new management — and it’s an absolute disaster. I stayed in a suite on August 7, and the service failures were staggering. Breakfast Debacle – I placed a room service order for breakfast and was told it would take 30 minutes. Nearly an hour later, nothing had arrived. I called twice for an update but got no answers. Over an hour after ordering, I finally got a call saying they were out of cheese for the omelet — meaning they hadn’t even started cooking. Breakfast arrived an hour and a half after I ordered, with no apology or acknowledgment of how ridiculous the delay was or how poor the communication had been. Bell Service Chaos – At checkout, I requested bell service for my bags. After waiting over 30 minutes, I took most of my bags down to the valet myself, where I found the bellman just standing around — apparently unaware I had requested help. When they finally went to get my remaining bags, it took another 30 minutes. At one point, I went to the front desk to ask for my room key so I could get the rest of my bags myself. The front desk manager casually mentioned she had just given her key to the bellman — which was strange, considering bellmen should already have access to guest rooms they’re assigned to service. It took so long to get my bags to my car that I was then late for where I needed to be next. Spa Harassment – Two days after checking out, I received a call from the hotel spa demanding to know why I hadn’t shown up for a spa appointment — one supposedly scheduled for a day after my departure. I had never booked any such appointment. The caller was not only rude but demanded a credit card to charge me for a treatment I never scheduled. This is supposed to be a five-star hotel, but in reality, the Motel 6 offers better service. The new management has completely destroyed what used to be one of West Hollywood’s best properties. I will not be returning, and I would strongly advise others to avoid it until they learn how to run a hotel.

This hotel is beautifully set on Sunset Blvd with stunning interiors. The room is well sized with a comfortable bed, great food, and a relaxing pool. We had a car and valet was always friendly and quick to retrieve our car. We stayed for two nights, and unfortunately both nights there were issues with lack of hot water. We were told this was a hotel wide issue and the staff was amazing in updating us, though unfortunately the issue was not resolved before we checked out. That being said, the hotel was great and did take money off our bill due to the inconvenience, which was a really nice touch. Overall, a class act from this hotel and I would definitely return.

Having booked a Skyline room 8 months ago for a family holiday to LA, I received notification 6 days before arrival that the hotel couldn’t honour my booking due to a ‘temporary closure of the hotel’. I’ve had to find alternative accommodation at short notice yet on the hotel’s own website the same room can still be booked for the same dates! Very strange and seems linked to the recent ownership from Pendry to Sun Rose but not the experience you expect from a reputable 5 stay hotel!

We booked when the hotel was the Pendry, where we have stayed before, but this morning it became the Sun Rose. It is not the same. Huge problems checking in, waited over 2 hours for a terrible room. Great staff we know from before are trying to go elsewhere. It’s a mess. There are so many great hotels in LA, run from the Sun Rose!

Booked via AMEX travel and was denied breakfast benefit because we were told at checkout it had to be at their in-hotel restaurant. We ordered breakfast in the room because my wife just had surgery. Also, after being told we could upgrade our room during our stay, MOD resisted changing rooms.