Pendry West Hollywood

This hotel is beautifully set on Sunset Blvd with stunning interiors. The room is well sized with a comfortable bed, great food, and a relaxing pool. We had a car and valet was always friendly and quick to retrieve our car. We stayed for two nights, and unfortunately both nights there were issues with lack of hot water. We were told this was a hotel wide issue and the staff was amazing in updating us, though unfortunately the issue was not resolved before we checked out. That being said, the hotel was great and did take money off our bill due to the inconvenience, which was a really nice touch. Overall, a class act from this hotel and I would definitely return.

Having booked a Skyline room 8 months ago for a family holiday to LA, I received notification 6 days before arrival that the hotel couldn’t honour my booking due to a ‘temporary closure of the hotel’. I’ve had to find alternative accommodation at short notice yet on the hotel’s own website the same room can still be booked for the same dates! Very strange and seems linked to the recent ownership from Pendry to Sun Rose but not the experience you expect from a reputable 5 stay hotel!

We booked when the hotel was the Pendry, where we have stayed before, but this morning it became the Sun Rose. It is not the same. Huge problems checking in, waited over 2 hours for a terrible room. Great staff we know from before are trying to go elsewhere. It’s a mess. There are so many great hotels in LA, run from the Sun Rose!

Booked via AMEX travel and was denied breakfast benefit because we were told at checkout it had to be at their in-hotel restaurant. We ordered breakfast in the room because my wife just had surgery. Also, after being told we could upgrade our room during our stay, MOD resisted changing rooms.

Great overall experience, service was top tier and property was very upscale. From getting into our suite early, to great service at the pool, and then an amazing dinner at Meriois, 5-star experience.