The Torridon

We were perhaps expecting too much from the Torridon. The setting is awe inspiring, the guest rooms (or at least ours) are very comfortable and spacious with beautiful bathrooms and the staff are lovely. There just seemed to be something lacking. Our check in was excellent, but every time I spoke to reception after that they couldn’t answer my questions. It took them 25 minutes to find me a room service menu. On one occasion I was asked to come back after dinner when someone could answer my questions, on another occasion I gave up as they had a queue of people to check in and only one member of staff. An online guest directory could have answered my questions had there been one. Public rooms were beautiful, but didn’t have enough space for many people to sit quietly with a drink or a book. Breakfast was good, but once again, nothing outstanding. Too often in a three day stay guests had to ask for fruit juice to be refilled or for pastries to be made available. Once again, the staff were lovely, just not really ‘on it’. The evening food offer was really disappointing. There was a tasting menu in the main restaurant or a brasserie which served burgers, steak and a single fish dish. We’d have welcomed an à la carte menu that had more choice than the former and more formality and better cooking than the latter. There is no doubt that the owners do well to offer such comfort in such a remote area and they are to be commended for it. Their walking trails around the hotel are beautiful, as is their lovely kitchen garden. I couldn’t getaway from the issue of inefficient staff service, especially at a premium price.

Enjoyed the afternoon tea. Had the best table in a bay window overlooking the loch. Excellent savoury and sweet choices with very good tea selection.

My friend and I - both local to the area - arrived at The Torridon Resort today at 1250hrs to walk my dog on the forest tracks and have lunch at The Bo & Muc. We were both very much looking forward to trying "The Torridon Club" I went to the bar to buy a take out drink for the walk, and reserve a table for the two of us for lunch, which they serve until 3pm. There wasn't a single customer in there at the time. However, when I said that we would be popping back in for lunch after the walk, the woman behind the bar asked if I was a (Resort) resident. She then continued to say that they had a table of 20 booked, so may not be able to serve us. She proceeded to check with a male colleague, who confirmed that they wouldn't be able to fit us in alongside the 20. In an establishment of this size and prestige, I found that hard to believe. The woman then proceeded to offer me the "Light Bite" menu which would be available after 3pm?! During our conversation, a stream of super cars parked up outside - the booked table of 20, which transpired only to be a table of 18. But still no space for us - not even in an hour's time?!! The different approach towards these guests (who obviously had money) as opposed to how we were treated was so blatant, I was appalled; embarrassed for them. No attempt was made by the waitress to apologise, explain, or offer us alternatives - eat outside, take away, limited menu options etc. The customer service wasn't poor because it was non-existent! Astounding (but sadly not surprising) given the marketing of The Torridon as a "five-star boutique resort" Both my friend and I work in hospitality, and couldn't believe the price tag attached to menu items when the customer experience is so poor. The very basics of service just aren't there - and they definitely didn't like the colour of our money. Missing out on "The Torridon Club" was disappointing, but realising you're not part of "The Torridon Club" having lived & worked here for the last 14 years was the real sting in the tail/tale. Learn to value those around you. Money is not the most important thing.

We had the absolute pleasure of staying at The Torridon as a family to celebrate our son’s 19th birthday, and what an unforgettable experience it was. From the moment we arrived, we were treated like kings and queens. The setting is simply breathtaking, and the hotel itself is truly exceptional, with beautiful touches of understated luxury throughout. Every detail has clearly been thought through to create something very special. The food was outstanding, but what truly made our stay remarkable was the team. The staff are simply incredible, warm, genuine, and clearly working together like a family, which creates such a special atmosphere. We were fortunate to meet many wonderful people during our stay, but a few deserve special mention. Fadzai, who welcomed us at 1am when we arrived late, was so kind, attentive, and gracious. Atanu, Ankhit, and Akshay were a joy to be around always smiling and bringing such positive energy. Jess at 1887 delivered impeccable service, and Jane’s showround was exceptional, her knowledge and passion truly stood out. A particular highlight was the dining experience at 1887 with Danny and Callum in the kitchen. It was, without question, one of the best meals we have had this year. Every dish was perfectly executed, consistent, refined, and absolutely delicious. It was impossible to pick a favourite. This was more than just a stay, it was a magical experience we will never forget. We cannot wait to return.

We stayed here a couple of nights in the Stables,after previously staying in the hotel a couple of years ago,we thought we would give the Stables a try. You get what you pay for,the bed was super comfy and the amenities were excellent but that’s where it stops. Very noisy from other guests which the hotel cannot be blamed for that,no view as the windows are half blocked out for privacy I guess, but you can just draw the curtains if you wanted privacy,would rather be able to look out a window than not,but that is personal preference. It is definitely worth spending the extra money to stay in the hotel which is exceptional. We ate in the hotel on the first night and had the Torridon Experience,which is a tasting menu. It was an outstanding menu well worth the money,then moved on to the whisky bar. The staff were very friendly and helpful,especially Jess. Breakfast was excellent!.The second night we ate at Bo & Muc which wasn’t very nice. We have eaten there in the past a few times which was very good then but this time we didn’t enjoy the meal at all,we had fish and chips which was overcooked and tasteless!! Overall,even with some hiccups we would recommend a stay at The Torridon,it is such a lovely place and always a lovely welcome,we will go back,but to stay in the hotel.