Duxton Hotel

I’ve stayed at Duxton Hotel many times before — particularly during business trips two years ago, almost twice a month — and I’ve never experienced what I did today. At around 3:10–3:20 PM on July 7, 2025, I asked the receptionist if I could take some cutlery from the restaurant. They confirmed politely and said, “Yes, of course.” Since I was already in the lobby with my Uber Eats meal in hand, I headed toward the breakfast hall. There, I approached a suited male staff member and asked if I could get some cutlery. He responded that they could send it to my room — for a charge of over 6 AUD. That was my first time asking. I replied a second time, more assertively, saying, “I just need a fork,” since I was already downstairs and didn’t want to deal with a room delivery charge just to eat my food. At that point, his attitude shifted. Instead of simply assisting, he began making exaggerated, unprofessional facial expressions — passive-aggressive and unnecessary. He gestured as though he could offer a full set of cutlery, and again, I said clearly: “Only a fork.” Eventually, he handed it over — but not without attitude, as though I’d asked for something unreasonable. I found the whole interaction dismissive, lacking empathy, and completely out of touch with what it means to provide basic hospitality. I wasn’t asking for anything extravagant. I just wanted a fork — instead of using plastic cutlery that I did not include in my order— and expected the kind of helpfulness and human decency I’ve always associated with Duxton. Unfortunately, today’s interaction didn’t reflect that at all. I’ll be staying again at the end of this month, but this time, I’ll be bringing my own cutlery — apparently that’s the easier option. As I write this, I’ll also be paying attention to how the morning staff operate in a few hours. I truly hope their conduct reflects the Duxton service I used to know and respect. You can — and should — do better.

A comfortable, clean stay in the centre of the city. The beds were comfy with a selection of pillows available. The bathroom was modern, spacious and clean (and the shower was perfect!) we had a great view to the river! The pool was great tho very small. I'm glad we stayed in winter and went swimming at night because more it wouldn't comfortable fit than a few people (if you wanted to actually swim) A few things missing to take this to a five star experience - no mini bar (and no option to preorder one - menu and food from room service was average at best (in fact I didn't eat the meal I ordered as it was not good) - no option to have breakfast in bed. I really would have loved some simple toast in bed in the morning. But sadly it was get dressed and pay for a huge buffet, or go without (or go elsewhere) - the kettle smelled overwhelmingly of vinegar. I loved that it was obviously cleaned but after boiling a full kettle three times it was still too vinegary to drink. A second kettle was delivered upon request but the same issue.

We stayed for 2 nights on 22 - 24 May at the Perth Duxton Hotel. I was travelling with a friend and we each had our own room beside each other. The hotel is beautiful and our rooms and bathroom extremely spacious with everything we needed. Every member of the staff were polite and helpful. The position of the Duxton is excellent and was an easy walk to the River and in the other direction to the heart of the shopping. We left wishing we could to stay longer. A few days after we left I realised I had left 2 favourite items of clothing in the wardrobe and phoned the hotel from Sydney to tell them. The Concierge staff were exceptional in locating my things then personally sealing them in a bag and posting them to my home in New Zealand. They arrived yesterday and I was so thrilled to get them back safe and sound. That is Service at its Best.

The Duxton is our favourite hotel to stay in the city of Perth. Whether it’s for a special occasion, or a staycation it is always a pleasure to stay there. This visit we were pleasantly surprised with a room upgrade to a King Club Room. The room was amazing, spacious and the bed so comfortable. Breakfast was superb as it always has been every time we stay at the Duxton. My son also recently had his year 12 ball at the Duxton which he enjoyed immensely. So whether it’s to stay or for an event we can’t recommend the Duxton enough. The staff are always welcoming and accommodating.

Good location near Swan River (quarter of a mile) impressive lobby with helpful staff (I'm disabled), Check-In smooth again pleasant staff. Very good room, bathroom and excellent pillows and bed. Concierge very helpful. My only quibble for a hotel of this quality would be the bar (I appreciate than some of this may relate to W Australian licencing laws). We arrived at 1pm after a typical Ozzt long dry drive. Bar not open till 2pm. At 2pm unsurprisingly very busy, one barmen responsible for serving drinks and full bar menu, with only two days experience. Next day took two friends back for a nightcap at 1010pm. Turned out of bar at 1045 (we were the only four customers, no last order and told to finish our drinks in the lobby. Non Western Australian visitors beware. Otherwise very comfortable hotel, good staff and enjoyable stay. Restaurant good and excellent Steak Tartare (best I've ever had perhaps.