Four Seasons Resort and Residences Whistler

Whistler is a stunning destination, and the Four Seasons Resort Whistler is a beautiful property with a luxurious ambiance. However, our experience at Braidwood Tavern, the hotel’s bar, was deeply disappointing and marred an otherwise pleasant stay. My colleague and I visited the bar near closing time for a nightcap, celebrating awards we had received earlier that evening. He ordered two glasses of 30-year Macallan scotch, expecting a premium experience given the bar’s reputation and the Four Seasons brand. The bartender served our drinks without issue, but we were shocked when the bill arrived, charging over CAD 3795.00 total. At no point were we quoted a price or informed of the exorbitant cost beforehand. When we requested to speak with the manager, we were told they don’t provide price quotes as it might “offend” guests—an explanation that felt dismissive and absurd, especially after being blindsided by such a charge. Instead of addressing the issue directly, the staff asked us to charge the bill to our room and discuss it the next day. To our dismay the hotel told us they would discuss it with management and get back to us. They charged our personal cards at first then later attempted to bill our company without our consent instead. Despite our efforts to follow up, we received no direct communication or resolution—just stonewalling and poor customer service. This experience was a stark contrast to the otherwise high standards of the Four Seasons. The lack of transparency, coupled with the unacceptable handling of our concerns, left us feeling undervalued and frustrated. While the bar’s ambiance and the resort’s setting are undeniably impressive, this incident overshadowed our visit. I strongly recommend that future guests exercise caution and demand clear pricing before ordering at Braidwood Tavern.

This is a great hotel. It’s very luxurious and super well located at the base of Blackcomb. It is next door to the Fairmont Chateau Whistler which is also a great hotel. The FS is better though. As is true for a lot of FS properties the X factor is their staff. Aleks and Mitchell were the tip of the spear for a great experience. They were super helpful before we arrived and were attentive and kind to my family during our stay. Special shout out to Alona who is the manager of Braidwood (one of 2 restaurants). She’s super friendly, professional and genuinely interested in our experience. She’s a fantastic representative for Four Seasons. We stayed in rooms with a view of Blackcomb and had balconies. The well appointed rooms and spa facilities were great. Fun fact is there all kinds of kid activities in front of the spa building (air hockey, ping pong, cornhole and video games). Great outdoor swimming pool as well as hot tubs. Definitely coming back. You want to stay here!

This was out second stay at the property and it was just as incredible as the first. Great quit location with the main village about a 10 minute easy walk. The hotel is maintained very well and staff is what you expect from a Four Seasons. The complementary e-bikes were a ton of fun and great way to check out the area. I would highly recommend staying here and we will be back.

Lots of love for this place. The hotel and grounds are beautiful. The design blends in well with the woods and mountain taking full advantage of the Blackcomb side's serenity. The amenities are well thought out for enjoying Whistler and make for a family friendly experience. The shuttle service and house car kept the village conveniently in reach with minimal wait. The app’s chat with the concierge worked great and was helpful for info and arranging excursions/appointments. It's great for kids too.... Our 6 yo loved the daily slushies, balloon artist, chocolate fountain and game area - mom and dad did too. Food was everything you’d expect, but breakfast was two notches more between the buffet and breakfast tower. Solid cocktail program too, with daily wine tastings. Where it really shines is its people. The staff and service is remarkable. Big thanks to Samiksha for arranging our stay. Everyone including the concierge, valets, pool staff, wait staff and housekeeping were very attentive did an amazing job of spoiling us.

We have stayed at this four seasons previously and decided to choose the hotel again. It was a holiday weekend so we hope that was why it was chaotic at the restaurant each morning with kids running everywhere in addition to the other public areas. It didn’t make it as enjoyable compared to our previous stay. The staff is very friendly, always welcoming and helpful. The rooms are spacious and well maintained. The private cars and shuttle make it very convenient to exploring whistler. They also can help with excursions and we did enjoy the spa