Four Seasons Resort and Residences Whistler

We have been to this hotel about 5 times over 6 -8 years and each time the service has been fantastic, got upgraded because it was my birthday, (thank you) Had a great time, not that some of the spa is being renovated which may be an issue for some. Special shout to Adam top steak rub maker and e-bike instructor

Overall a pleasant stay with mostly helpful and friendly staff. Good location about a 15 minute walk to downtown and there’s a regular shuttle bus. Was a bank holiday weekend so hotel rammed. Made dining venues and especially the pool area hectic and not a relaxing experience. Valet parking staff welcoming and efficient. Room good with all the expected facilities and nice view of mountain side. Nice a la carte meal and pleasant staff at Braidwood tavern though busy and service a little slow. Also a buffet option available that evening in outside area… bit of a zoo there. The overall experience was let down by 2 issues. Arrival check in ( we were about 30 mins early) was marred by a brusque opening salvo of “ check in not till 4” and no other advice from the male staff member. Not a welcoming first impression. Also first room allocated had a connecting door which was not mentioned. Rang down to the same receptionist whose retort was “ it’s closed”! Eventually given a similar room on floor below without this. Their flagship steak restaurant Sidecut supposedly prides itself on the quality of its steak offerings . We had a great and warm server and pleasant starter. Good wine list. Real shame that our medium steaks were delivered very well done. As the server said “… I would have sent them back “. Had we not been short on time we would have. A comped veg side dish was offered. Good but not perfect overall stay

This is one of the finest mountain resorts we have stayed in anywhere. The property is exceptional with a first rate, well managed friendly staff and excellent amenities. The only negative is the stench of cannabis which had us fleeing our balcony as other guests imbibed day and night. Cannabis is legal in British Columbia and other places we stayed had the same issue.

The service was impeccable. The lobby and suite had the perfect ambiance. The welcome beverage was a nice touch. The weekend breakfast was beyond amazing.

Off season is more affordable. Rooms are abit too outdated for our taste. Service is excellent and restaurants are good