Four Seasons Resort and Residences Whistler

experience my family and I are having during our current stay. We are still in-house for the next three days, traveling with young children, and the level of service we have encountered has been consistently poor and far below any reasonable expectation. From the very first day, issues began. Housekeeping did not service our room until approximately 4:00 PM. When we attempted to raise this concern, we were interrupted and offered a complimentary lunch before we could even fully explain the situation. There was no effort to listen or understand, and notably, no genuine apology was made. Unfortunately, the problems have continued—and each day brings a new issue. Turndown service has been careless and incomplete: garbage bins, including those without liners, were left unemptied, and items were handled and placed in an inappropriate and disorganized manner. Most concerning, our two-year-old found candies under the sofa that were clearly left behind by a previous guest. This is a serious hygiene and safety failure and entirely unacceptable. Food and beverage service has been equally problematic. A single glass of milk for our child was charged at $24, which is unreasonable and inconsistent with the standards we have experienced at other Four Seasons properties. Room service delays have been excessive—on one occasion, our order took nearly two hours to arrive, leaving our two-year-old and ten-year-old waiting late into the evening. This is not a matter of inconvenience; it reflects a complete lack of operational control and consideration for families. To make matters worse, our friends staying at the property are experiencing the same pattern of failures. This clearly indicates a systemic issue rather than isolated incidents. It is extremely concerning that a property of this reputation is delivering such consistently poor service across multiple guests. At this point, this stay has felt like a daily ordeal rather than a luxury experience. We should not have to repeatedly report basic service failures, nor should we be dismissed without acknowledgment or accountability. Given that we are traveling with a baby, relocating at short notice is not a practical option. However, continuing under these conditions is equally unacceptable. We expect immediate intervention from senior management, including a direct conversation with someone empowered to take corrective action. We also expect a meaningful and appropriate resolution that reflects the severity and consistency of these issues—not superficial gestures, but real accountability and improvement. The pay the poor staff to say sorry and not improve.

Truly awesome experience at the Four Seasons in Whistler. Every interaction was warm, genuine and helpful. Our Guest Relations Advisor, Dominique, not only ensured every request was easily addressed, but she did it with a smile - can't say enough about how impressive Dominque and the rest of the crew were throughout our stay. We booked the Alpine Suite, which I would highly recommend if you want space and a washer/dryer (helped with packing lighter). The housekeeping team (shoutout to Eduardo) made sure our room was pristine at all times. Breakfast offering via the buffet was quite robust and high quality. The private shuttle to and from Whistler is readily available and couldn't be easier. The walk to Whistler is a very manageable 10 minutes, but we had rainy weather, so we regularly opted for the shuttle. Ski concierge was great - well staffed, centrally located and organized. Spa treatments were very good and staff was great. If I had one offering of constructive feedback it would have to be the spa amenities. There is a standalone sauna outside, but it was packed during peak times and somewhat removed from showers and steam room. Also, no options for contrast therapy (i.e. cold plunge adjacent to heat therapy), which is becoming a standard at large 5-star properties. Loved the outside bar next to the pool. Staff was attentive, fun and fast to serve. Overall, I'd say this is the top ski resort hotel we've stayed in. Better than the 5 stars we've stayed in at Lech, Zermatt, Deer Valley, Aspen, Beaver Creek, Gstaad and Jackson Hole. During every vacation, towards the tail end, we began planning for our next vacation. We generally seek to not visit any location twice as we want our kids to experience as many different cultures/locations as possible. This may be an exception as we concluded 'the Four Seasons Whistler is so nice, why go anywhere else.'

This is the third time in 2 years that our family has stayed at FS Whistler. We had a wonderful time: service is exceptional everywhere (reception, restaurants, pool, etc) and everyone makes you feel welcome. Housekeeping is superb which is no small feat in an sky resort. Dominique at Guest Experience was an incredible host for us: she made all the necessary arrangements for us so we could have an incredible stay in Whistler. Her kindness and smile really made a difference. We will be back at FS Whistler for sure!

This is my favourite hotel in Whistler. Located in the upper Village, they have a handy ski valet and shuttle which makes the short transfer to the ski lifts easy. The hotel itself is stunning , elegant and surprisingly not stuffy. The staff are so nice and helpful. The spa and pool areas are truly paradise. There is nothing like relaxing in a heated pool or hot tub out side looking at the mountains around you in the dead of winter. The breakfasts are plentiful and delicious. They offer complimentary coco and smores you cook up on the fire pits in the courtyard every afternoon. Their macallan library bar is perfect for a nice glass of scotch or an interesting scotch based cocktail. The rooms are next level comfortable, chic and luxurious. I highly recommend this wonderful hotel

I’m a driver picking up 2 guests on February 24th 2026 Receptionist said they are not here yet. It was 3:45pm and pick up was 4:00pm Then at 4pm reception called their room and no reply, At 4:05pm I checked guests sitting opposite reception and they were waiting there before I arrived. Incompetent receptionist. And Valet staff I asked had they collected luggage and he said no, Soon turns out he had luggage all along, What incompetence! Maybe hire Canadian staff only!